24
Job Results For:
"Merchants Recruitment"
Employing company recruiting partner Merchants Recruitment.
1 hour ago
Johannesburg CBD, Gauteng
Are you ready to take the next step in your career?
What you will be doing;
The purpose of this role is train, coach and evaluate agents’ interactions, ensuring the agents are ready, prepared and deliver exceptional customer experiences.
Requirements:
Additional requirements
SalaryMarket Related
Work TypePermanent
Employing company recruiting partner Merchants Recruitment.
1 day ago
Gauteng, Gauteng
Team Leader - HRSD
We’re thrilled to announce a new opportunity within our organization: Team Leader for the Human Resource Service delivery Team. This role is pivotal to our operations and offers a dynamic environment for the right candidate to showcase their leadership and administrative skills.
What would make you a good fit for this role?
Requirements
Skills
What you'll be doing
ADMINISTRATION:
Management of employee Data and Operations records Operating Model as per approved guidelines:
OPERATIONS / MANAGEMENT ENGAGEMENT:
To respond on Admin & Ops queries from BU that is escalated from the contact centre within their own authorization and capability.
PEOPLE MANAGEMENT
PERSONAL SKILLS
SalaryMarket Related
Work TypePermanent
Employing company recruiting partner Merchants Recruitment.
1 day ago
Gauteng, Gauteng
HR Consultant – Night Shift
We are recruiting for a new business operation based in Jhb to service an international client. This is a night shift opportunity.
Are you ready to take the next step in your career?
The HR Consultant is responsible for maintenance and implementation of HR Policies and Procedures, recruitment and selection, advising on HR matters, general admin, staff induction and termination process and overall people support to Operations.
What would make you a good fit for this role?
Requirements:
What you'll be doing
Recruitment
Induction and Orientation
Administration
Industrial and Employee Relations
Special Projects
Completes various projects as required from time to time
SalaryMarket Related
Work TypePermanent
Employing company recruiting partner Merchants Recruitment.
2 days ago
Western Cape
Work With The Best
At Merchants our vision is to create meaningful and sustainable futures for our people, by driving a culture of continuous learning through the many skills and development programmes we offer, which are designed to develop talent and fulfil potential.
If you were born to deliver exceptional service, apply to join our professional team and be ready to kick start your career. We’re always looking for expectational talent and are known around the world for our outstanding customer experience using the latest technology, best practice models and processes, and innovative ground-breaking training techniques.
We place our people at the centre of everything we do and believe that the way you treat your customers and people differentiates us.
Are you ready to take the next step in your career?
What you will be doing;
The purpose of this position is to fulfil BPS administration service function such as system and product administration.
General Administration
• Obtain information and maintain a updated CX skills matrix
• Maintains an updated version of the CX staff allocation to Village and Cluster
• Obtains information and maintains an updated asset register for CX.
• Ensures fulfilment of asset requests within forecasted period
• Version controls CX playbooks, guides and other collateral on knowledge bases
• Makes travel arrangements when required
• Types correspondence
• Takes meeting minutes
• Custodian of communication from the CX BPS to the CX Operational support and Business
Units
• Ensures understanding and application of all Merchants Policies, CX Process and
Governance
System Administration and Support
• Creates new employee profiles on all CX Systems upon receiving relevant documentation.
• Terminates exiting employees from all CX Systems upon receiving the relevant
documentation
• Maintains systems data integrity by conducting daily, weekly and monthly checks
• Performs user testing on systems and provides timeous feedback
• Provides user administrative support to all Business Units
• Administers all 1st line system requests, changes or issues
• Communicates all system changes or enhancements to respective business units to
ensure currency of information
• Responsible to maintain and update the CX system interface, branding and layout
• Upload predesigned material onto the CX systems
• Create and maintain user access and permissions based on role
• Create and maintain course enrolment
Project administration
• Schedule status meetings
• Track delivery against actions and deadlines, and reports on progress
Reporting
• Extract data/reporting and communicates to relevant stakeholders
• Update raid logs for CX projects
Requirements
Minimum matric or equivalent NQF
At least 1 years working experience
Microsoft suite intermediate
SalaryMarket Related
Work TypePermanent
Employing company recruiting partner Merchants Recruitment.
3 days ago
Western Cape, Western Cape
Work With The Best
At Merchants our vision is to create meaningful and sustainable futures for our people, by driving a culture of continuous learning through the many skills and development programmes we offer, which are designed to develop talent and fulfil potential.
If you were born to deliver exceptional service, apply to join our professional team and be ready to kick start your career. We’re always looking for expectational talent and are known around the world for our outstanding customer experience using the latest technology, best practice models and processes, and innovative ground-breaking training techniques.
We place our people at the centre of everything we do and believe that the way you treat your customers and people differentiates us.
Are you ready to take the next step in your career?
What you will be doing;
The purpose of the role is to understand our customers and how best to serve them, relevant to the
market and current market trends, through training and quality management systems and by
implementing best practice methodologies.
Service delivery
• Ensures provision and achievement of all operational training requirements
• Ensures that all statutory training and reporting requirements are met
• Establishes monthly and annual training schedules based on business requirement and within resource availability and ensures compliance
• Establishes facilities standards for training delivery and ensures standards are met
• Establishes and implements all relevant policies and procedures for CX delivery
• Ensure that training days are scheduled and that the administration and logistics relating to these learning interventions are completed prior to its implementation
• Ensure Training Needs Analysis are conducted following the Merchants methodology
• Defines and develop customized programmes based on the needs they have identified
• Responsible for timeous and effective delivery of CX, product, process, systems, and behavioral training to operational and support employees
• Ensures team members’ knowledge of the business product, systems & processes is current and relevant
• Observe Facilitation and review Material to ensure delivery to the required standards
• Developing, executing, implementation, measuring and review quality improvement strategies through robust root cause problem solving and focused action management
• Verifying Quality Metrics, drive achievement of goals and trigger containment and corrective actions
• Manages delivery of customer experience programs by analyzing data to identify key priorities and aligns, training, quality program and other corrective activities to assess and address identified area
Collaboration and Optimization
• Collaborates with stakeholders to determine training requirements and priorities
• Conducts regular Voice of Customer sessions within the business unit to ensure an understanding of quality standards and requirements.
• Meets with the Operational Management team at a minimum once a month to provide feedback on quality performance, trends and focus areas
• Conducts regular calibration sessions to ensure the validity and reliability of results
• Enhance Customer Success quality management system, informed by best practices and in
collaboration with BPS
• Working with the Operational teams, and the clients to understand data and customer needs to ensure customer experience is enhanced throughout the process and training initiatives
• Collaborates with Operations and the People Development team to ensure that competence gaps are filled.
• Identifies trends and common challenges, collaborate with peers, and makes
recommendations for solutions
Governance, Compliance and Best Practice
• Ensures that the standards of the Merchants Quality Management Framework are applied and managed effectively within the Business and in alignment to best practice as governed by the COE
• Implement and conduct controls and perform regular checks to ensure validity and reliability of results (including QA moderation)
• Monitors the activities of the customer experience team to ensure compliance with acceptable standards of customer service
Escalations
• Ensures disputes and complaints are effectively investigated, managed and tracked
• Identifies and escalates risks and quality issues to resolve them as efficiently as possible.
CX Reporting
• Review and analyze customer experience feedback and performance metrics, such as customer
satisfaction and NPS, identify training and other improvement opportunities and report on insights
and recommendations.
• Develops and delivers reports to meet CX, the Business Unit and Client requirements and timelines
• Identifies, establishes and conducts reporting and analysis on Business interventions, using
methodology in line with the COE and Merchants best practices, showcasing pre- and postassessment methodologies and ROI models.
• Track progress made in the implementation of recommended and actions.
SalaryMarket Related
Work TypePermanent
Employing company recruiting partner Merchants Recruitment.
4 days ago
Johannesburg, Gauteng
At Merchants our vision is to create meaningful and sustainable futures for our people, by driving a culture of continuous learning through the many skills and development programmes we offer, which are designed to develop talent and fulfil potential.
If you were born to deliver exceptional service, apply to join our professional team and be ready to kick start your career. We’re always looking for expectational talent and are known around the world for our outstanding customer experience using the latest technology, best practice models and processes, and innovative ground-breaking training techniques.
We place our people at the centre of everything we do and believe that the way you treat your customers and people differentiates us.
Are you ready to take the next step in your career?
What you will be doing;
The purpose of this position is to manage the Business Unit’s site facility activities, in accordance with Merchants SLA objectives and targets.
Knowledge
SalaryMarket Related
Work TypePermanent
Employing company recruiting partner Merchants Recruitment.
4 days ago
Bryanston, Gauteng
At Merchants our vision is to create meaningful and sustainable futures for our people, by driving a culture of continuous learning through the many skills and development programmes we offer, which are designed to develop talent and fulfil potential.
If you were born to deliver exceptional service, apply to join our professional team and be ready to kick start your career. We’re always looking for expectational talent and are known around the world for our outstanding customer experience using the latest technology, best practice models and processes, and innovative ground-breaking training techniques.
We place our people at the centre of everything we do and believe that the way you treat your customers and people differentiates us.
Are you ready to take the next step in your career?
What you will be doing;
The purpose of this role is to provide general administrative support to the Business Area.
Secretarial
Screens calls and ensures accurate and timely messages are provided
Manages diaries
Greets all visitors to the Business Unit
Ensures all equipment is set up as necessary, prior to meetings
Ensures all refreshments are appropriately organised
Assists with all correspondence from the client
Administration
Organises necessary logistics for meetings and other occasions
Manages office stationary, supplies and place orders when necessary, managing the
supplier relationship
Completes all office filing, faxing, printing, binding, photocopying, scanning and emailing
Makes travel arrangements when required
Processes payments
Types correspondence
Manages and updates notice boards
Takes meeting minutes
Logs all facility queries, tracks and escalates where necessary
Compiles necessary administration reports
Purchase Orders
Processes all purchase orders accurately and timeously
Files all POs according to recipients
Ensures all cross charges are completed on a monthly basis
Provides a record with all necessary payment information, including proof of
payments
Assumes responsibility for the Business Unit’s petty cash
Captures the relevant data on the procurement system
Knowledge
Minimum matric or equivalent NQF
Minimum 2 years secretarial experience
Advanced MS Suite
SalaryMarket Related
Work TypePermanent
Employing company recruiting partner Merchants Recruitment.
1 week ago
Woodstock, Western Cape
Position Overview:
As a Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!
Responsibilities:
Requirements
SalaryMarket Related
Work TypeContract - long term
Employing company recruiting partner Merchants Recruitment.
1 week ago
Salt River, Western Cape
Looking for a job to challenge your excellent customer service skills? Look no further.....
We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client! Our team of expert trainers look forward to teaching you all that you need to know before you hit the floor...
Job Description:
About the role:
What we require:
SalaryMarket Related
Work TypeContract - long term
Employing company recruiting partner Merchants Recruitment.
1 week ago
Salt River, Western Cape
Looking for a job to challenge your excellent customer service skills? Look no further.....
We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client! Our team of expert trainers look forward to teaching you all that you need to know before you hit the floor...
Job Description:
What we require:
SalaryMarket Related
Work TypeContract - long term
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