Merchants Recruitment Listings

CALLING ALL AFRIKAANS SPEAKING CALL CENTRE AGENTS

Merchants is looking for customer-centric individuals to join our vibrant team.

We are specifically looking for mature agents who would like to learn something new in a company with over 35 years of experience in managing contact centre operations.

ALL AGENTS MUST MEET THE FOLLOWING REQUIREMENTS:

• Must be fluent in Afrikaans.
• Must be willing to work within a 24-hour shift environment.
• Clear credit and criminal record.
• Must have a valid Matric.
• Outstanding communication skills.
• Impeccable computer skills.
• 3 - 12 months Customer Service experience is advantageous.

We’re always looking for expectational talent and are known around the world for our outstanding customer experience!

If you were born to deliver exceptional service, APPLY NOW to join our professional team and be ready to kick start your career in contact centre operations.

Position details:

• Earn R20.00 – R27.00 per hour

APPLY NOW!

Looking for a job to challenge your excellent customer service skills? Look no further…..

Calling all Customer Service Agents for a Mega International Company who strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online! Join the world's brightest innovative and technology minds who research and develop technology that improves the lives of shoppers and sellers around the world.

We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client! Our team of expert trainers look forward to teaching you all that you need to know before you hit the floor...

Job Description:

• Moderate all customer reviews and respond to email queries in English.
• Meets or exceeds quality and productivity goals assigned by management.
• Demonstrates clear and polite written and oral communication.
• Maintains a positive and professional demeanor and portrays the company in a positive light.
• Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels.
• Follows company policies and processes in order to process customer requests appropriately.
• Demonstrates knowledge and use of departmental resources, policies, and procedures.
• Uses customer service tools in order to provide an accurate response and an exceptional customer experience.
• Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service.
• Proactively communicates system and process issues, and customer feedback trends to management.
• Exceeds customer expectations by going above and beyond.
• All other duties as assigned.

What we require:

• Grade 12 or NQF Level 4.
• Criminal and credit clear.
• Strong command of the English language.
• English written and verbal fluency, suitable for an international client.
• Willing to work shifts/weekends.
• Exceptional customer service experience.
• At least 3 years call centre experience.
• At least 3 years core retail experience.
• Previous international call centre experience for at least 6-12 months highly advantageous.

The purpose of this position is to ensure that all creditors transactions are valid, accurate and complete.

1. 1. Creditors payments

• Matches invoices to purchase orders daily
• Captures invoices on Accpac system
• Processes Purchase orders as requested
• Reconciles assigned vendor accounts (both local and foreign)
• Assists during half year and year end (audits)

1. 2. Administration

• Files supporting documentation related to assigned vendors and ensures completeness of these records
• Files invoices of assigned vendors as received in awaiting processing tray
• Files invoices of assigned vendors as processed in awaiting payments file
• Files queries invoices and purchase orders in follow-ups tray

International Call Centre Agents

Looking for a job to challenge your excellent customer service skills? Look no further…..

Calling all Customer Service Agents for a Mega International Company who strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online! Join the world's brightest innovative and technology minds who research and develop technology that improves the lives of shoppers and sellers around the world.

We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client! Our team of expert trainers look forward to teaching you all that you need to know before you hit the floor...

Job Description:

• Moderate all customer reviews and respond to email queries in English.
• Meets or exceeds quality and productivity goals assigned by management.
• Demonstrates clear and polite written and oral communication.
• Maintains a positive and professional demeanor and portrays the company in a positive light.
• Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels.
• Follows company policies and processes in order to process customer requests appropriately.
• Demonstrates knowledge and use of departmental resources, policies, and procedures.
• Uses customer service tools in order to provide an accurate response and an exceptional customer experience.
• Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service.
• Proactively communicates system and process issues, and customer feedback trends to management.
• Exceeds customer expectations by going above and beyond.
• All other duties as assigned.

What we require:

• Grade 12 or NQF Level 4.
• Criminal and credit clear.
• Strong command of the English language.
• English written and verbal fluency, suitable for an international client.
• Willing to work shifts/weekends.
• Exceptional customer service experience.
• At least 6-12 months call centre experience.
• At least 6-12 months core retail experience.
• Previous international call centre experience for at least 6-12 months highly advantageous.

International Call Centre Agents

Looking for a job to challenge your excellent customer service skills? Look no further…..

Calling all Customer Service Agents for a Mega International Company who strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online! Join the world's brightest innovative and technology minds who research and develop technology that improves the lives of shoppers and sellers around the world.

We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client! Our team of expert trainers look forward to teaching you all that you need to know before you hit the floor...

Job Description:

• Moderate all customer reviews and respond to email queries in English.
• Meets or exceeds quality and productivity goals assigned by management.
• Demonstrates clear and polite written and oral communication.
• Maintains a positive and professional demeanor and portrays the company in a positive light.
• Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels.
• Follows company policies and processes in order to process customer requests appropriately.
• Demonstrates knowledge and use of departmental resources, policies, and procedures.
• Uses customer service tools in order to provide an accurate response and an exceptional customer experience.
• Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service.
• Proactively communicates system and process issues, and customer feedback trends to management.
• Exceeds customer expectations by going above and beyond.
• All other duties as assigned.

What we require:

• Grade 12 or NQF Level 4.
• Criminal and credit clear.
• Strong command of the English language.
• English written and verbal fluency, suitable for an international client.
• Willing to work shifts/weekends.
• Exceptional customer service experience.
• At least 6-12 months call centre experience.
• At least 6-12 months core retail experience.
• Previous international call centre experience for at least 6-12 months highly advantageous.

CALL CENTRE OPPORTUNITY

Merchants is looking for customer-centric individuals to join our vibrant team.

We are a Dimension Data company who employ people with a passion for great service and a drive to succeed. Our success is built on our people and we’re proud that we’ve helped change the lives of thousands of people through job creation and sustainable career growth.

If you would like to be part of this and meet all the below minimum requirements, APPLY TODAY!

Position details:

• Entry Level
• Earn R20.00 – R27.00 per hour

Minimum requirements:

• Must be fluent in Afrikaans
• Ability to work within a 24-hour shift environment
• Credit and criminal clear
• Valid Matric
• Excellent communication skills
• Excellent computer skills
• 3 - 12 months Customer Service experience is advantageous

APPLY NOW!

CALL CENTRE OPPORTUNITY

Merchants is looking for customer-centric individuals to join our vibrant team.

We are a Dimension Data company who employ people with a passion for great service and a drive to succeed. Our success is built on our people and we’re proud that we’ve helped change the lives of thousands of people through job creation and sustainable career growth.

We are looking for agents who speak at least two of the below languages :

English, Afrikaans, Zulu, Sotho, Xhosa, Venda

If you would like to be part of this and meet all the below minimum requirements, APPLY TODAY!

Position details:

• Entry Level

Minimum requirements:

• Ability to work within a 24-hour shift environment
• Credit and criminal clear
• Valid Matric
• Excellent communication skills
• Excellent computer skills
• 3 - 12 months Customer Service experience is advantageous

APPLY NOW!

CALL CENTRE OPPORTUNITY

Merchants is looking for customer-centric individuals to join our vibrant team.

We are a Dimension Data company who employ people with a passion for great service and a drive to succeed. Our success is built on our people and we’re proud that we’ve helped change the lives of thousands of people through job creation and sustainable career growth.

We are looking for agents who speak at least two of the below languages :

English, Afrikaans, Zulu, Sotho, Xhosa, Venda

If you would like to be part of this and meet all the below minimum requirements, APPLY TODAY!

Position details:

• Entry Level

Minimum requirements:

• Ability to work within a 24-hour shift environment
• Credit and criminal clear
• Valid Matric
• Excellent communication skills
• Excellent computer skills
• 3 - 12 months Customer Service experience is advantageous

APPLY NOW!

Customer Service Billing Agent for an International Company

Looking for a job to challenge your excellent customer service skills? Look no further…..

We are on the lookout for vibrant, energetic and driven individuals to join our contact centre team of customer service experts for our US client and our team of expert trainers look forward to teaching you all that you need to know before you hit the floor...

What we require:

• Grade 12 or NQF Level 4
• Criminal and credit clear
• Strong command of the English language
• English written and verbal fluency, suitable for an international client
• Willing to work shifts/weekends
• Exceptional customer service experience
• At least 6-12 months call centre experience
• At least 6-12 months core retail experience
• Previous international call centre experience for at least 6-12 months highly advantageous

Customer Service Billing Agent for an International Company

Looking for a job to challenge your excellent customer service skills? Look no further…..

We are on the lookout for vibrant, energetic and driven individuals to join our contact centre team of customer service experts for our US client and our team of expert trainers look forward to teaching you all that you need to know before you hit the floor...

What we require:

• Grade 12 or NQF Level 4
• Criminal and credit clear
• Strong command of the English language
• English written and verbal fluency, suitable for an international client
• Willing to work shifts/weekends
• Exceptional customer service experience
• At least 6-12 months call centre experience
• At least 6-12 months core retail experience
• Previous international call centre experience for at least 6-12 months highly advantageous