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  • Trainee Administrator (Full-time Student)

    Old Mutual

    on 2020/04/07

    Pinelands, Western Cape

    Role overview

    This role provides response to administrative requirements in accordance with SLA parameters in a processing environment, under supervision. The incumbent is individually accountable for achieving results through their own efforts with support, coaching and direct supervision efforts.

    Key Result Areas

    SPECIFIC KEY RESULT AREAS:

    • Follows only those standardized process that have been trained / coached in to provide administrative support.
    • Provides an indirect service to customers and intermediaries.
    • Delivers on daily production standards as determined by team leader / coach.
    • Responds to immediate requirements within procedure.
    • Uses standard administrative techniques to coordinate own work.
    • Learner to Moderate level of technical knowledge.
    • Limited multi skilling across product and process relevant to the business area.

    GENERIC KEY RESULT AREAS:

    • Co-ordinates own work using standard administrative techniques trained in.Need to be fully multi-skilled across
    • Delivers on daily production standards as determined by team leader / coach.
    • Follows only those standardized process that have been trained / coached in to provide administrative support.
    • Provides an indirect service to customers and intermediaries under direct supervision of a team leader / trainer / coach.
    • Responds to administrative requirements within procedure(s).

    Personal Effectiveness

    • Accepts and lives the company values.
    • Accountable for service delivery through own efforts.
    • Collaborates effectively with others to achieve personal results.
    • Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
    • Makes increased contributions by broadening individual skills.

    Quality Assurance

    • Adheres to service and quality standards

    Requirements: Skills, Qualifications and Experience required

    • Matric or equivalent NQF qualification
    • Proof of current registration with a recognized Tertiary Institution
    • Computer literacy with knowledge of MS Office: Word, Excel and Outlook
    • Ability to prioritize work
    • Ability to work
    • Strong communication and interpersonal skills, both written and verbal
    • Work effectively with colleagues and clients to accomplish team goals
    • Additional Requirements 
      Candidates should be available to work the following shifts:
      9AM-2PM, Monday to Friday or 4:30PM-7PM Monday to Friday and 8AM-1PM on Saturdays.

    Competencies

    • Information Monitoring
    • Initiating Action
    • Ownership
    • Planning & Organising
    • Team Orientation
    • Technical Knowledge

    See more

    SalaryMarket Related

    Work TypePermanent

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