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SD Senior Service Desk Analyst

Merchants Recruitment

Randburg, Gauteng

on 2021/10/18

Market Related

Role Requirement Shift Work

SalaryMarket Related

Work TypeShift Work


SD Senior Service Desk Analyst

The Senior Service Desk Analyst provides first and second line technical support for all calls received at and assigned to the Service Desk.

Perform technical and troubleshooting for computer hardware and software, mobile devices and other technology tools and products. Responsible for the pro-active continuous improvement of operational processes and practices, as well as providing operational support to Service Desk agents and analysts working at the Service Desk.

Responsibilities include assessment, classification, investigation and resolution of calls


Knowledge

Skills

Attributes

  • Matric/NQF equivalent
  • ITIL Foundation

· Knowledge in end user computing support

· 2+ years’ Service Desk Analyst experience

· A+ Certification

· N+ Certification

  • Technical Expertise (L3)
  • Oral and Written Communication (L2)
  • Client Service Orientation (L3)
  • Problem Solving (L3)
  • Analysis
  • Coaching
  • Attention to Detail

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