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Call Centre Agent

Merchants Recruitment

Randburg, Gauteng

on 2022/01/18

Market Related

Role Requirement Permanent

SalaryMarket Related

Work TypePermanent

Call Centre Agent

INTERNATIONAL CUSTOMER Service representative

Do you believe you have excellent customer service skills and the ability to be a team player while producing solid communication?

If so…… this job is calling you!

Customer service focuses on positively representing an organization, which allows you to promote innovation through the solutions you offer with your excellent communication skills.

It will be highly advantageous if you have the following prior experience:

  • - Solved queries before
  • - Promoted brand equity and succeeded within a team
  • - Have worked in a call center
  • - Or have worked in customer service before

And if you are a devoted online shopper yourself, you should be able to have the insider’s perspective to do this job.

In this role, your focus would be assisting online shoppers and deliveries.

Based in Randburg, Gauteng

What we need from you:

  • - Education: Minimum qualification Matric Certificate/NQF Level 4 and Tertiary Studies will be highly advantageous
  • - Good typing skills and ability to capture data, minimum speed of 40 wpm @ 90% accuracy
  • - Must be proficient in basic mathematics.
  • - Ability to work shifts around the clock is mandatory – working hours to fall mainly within the 2pm to 9am time-bracket and includes weekdays, weekends, and public holidays.
  • - Clear Criminal and Fraud Record.
  • - Ability to converse with customers via phone, email and chat.
  • - Computer proficiency required.
  • - Must be self-motivated and a team player.
  • - High tolerance for stress, complexity and change.

What the job provides you as an employee:

  • - Market related compensation
  • - Shift Allowance
  • - Transport for unsociable hours
  • - Opportunity to work within a large, established organization
  • - The prospect of exciting career growth if you work diligently, what you get out is what you put in.

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