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Trainee Administrator (Full-time Student)

Old Mutual

Cape Town, Western Cape

on 2019/10/02

Market Related

Role Requirement Permanent

SalaryMarket Related

Work TypePermanent


Trainee Administrator (Full-time Student)

Role overview

This role provides response to administrative requirements in accordance with SLA parameters in a processing environment, under supervision. The incumbent is individually accountable for achieving results through their own efforts with support, coaching and direct supervision efforts.

Key Result Areas

SPECIFIC KEY RESULT AREAS:

  • Follows only those standardized process that have been trained / coached in to provide administrative support.
  • Provides an indirect service to customers and intermediaries.
  • Delivers on daily production standards as determined by team leader / coach.
  • Responds to immediate requirements within procedure.
  • Uses standard administrative techniques to coordinate own work.
  • Learner to Moderate level of technical knowledge.
  • Limited multi skilling across product and process relevant to the business area.

GENERIC KEY RESULT AREAS:

  • Co-ordinates own work using standard administrative techniques trained in.Need to be fully multi-skilled across
  • Delivers on daily production standards as determined by team leader / coach.
  • Follows only those standardized process that have been trained / coached in to provide administrative support.
  • Provides an indirect service to customers and intermediaries under direct supervision of a team leader / trainer / coach.
  • Responds to administrative requirements within procedure(s).

Personal Effectiveness

  • Accepts and lives the company values.
  • Accountable for service delivery through own efforts.
  • Collaborates effectively with others to achieve personal results.
  • Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
  • Makes increased contributions by broadening individual skills.

Quality Assurance

  • Adheres to service and quality standards

Requirements: Skills, Qualifications and Experience required

  • Matric or equivalent NQF qualification
  • Proof of current registration with a recognized Tertiary Institution
  • Computer literacy with knowledge of MS Office: Word, Excel and Outlook
  • Ability to prioritize work
  • Ability to work
  • Strong communication and interpersonal skills, both written and verbal
  • Work effectively with colleagues and clients to accomplish team goals
  • Additional Requirements
    Candidates should be available to work the following shifts:
    9AM-2PM, Monday to Friday or 4:30PM-7PM Monday to Friday and 8AM-1PM on Saturdays.

Competencies

  • Information Monitoring
  • Initiating Action
  • Ownership
  • Planning & Organising
  • Team Orientation
  • Technical Knowledge




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