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Technical Service desk Agent

Merchants Recruitment

Johanessburg, Gauteng

on 2019/10/04

Market Related

Role Requirement Contract

SalaryMarket Related

Work TypeContract


Technical Service desk Agent

    JOB PURPOSE

    The purpose of this position is to provide timely restoration of service for clients by managing all requests (Incidents, Service Requests, and Events) through to successful completion.

    Below are the requirements

  • 2 years Technical experience
  • Valid Matric
  • Proven product knowledge and experience in an ADSL/Wireless and FTTH environment
  • 2 years call centre experience
  • Thorough understanding of the internet and email.
  • Basic network understanding, websites as well as servers
  • Knowledge of MS Exchange, MS Office
  • IT qualification will be advantageous (A+ Course/MCDST preferable)
  • Experience in the support of connectivity (Dial, ADSL, Wireless

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