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Call Centre Escalations Agent

Merchants Recruitment

Johanessburg, Gauteng

on 2019/10/04

Market Related

Role Requirement Contract

SalaryMarket Related

Work TypeContract


Call Centre Escalations Agent

JOB PURPOSE

The purpose of this position is to provide timely restoration of service for clients by managing all requests (Incidents, Service Requests, and Events) through to successful completion.

Below is the requirement

  • 2 years helpdesk/call centre experience
  • Matric and or Tertiary qualification
  • Ability to handle escalations relating to any procedures and processes on the services and products offered
  • Minimum 2 year experience, understanding and enforcement of SLA adherence
  • Working knowledge of CRM tools
  • Basic network understanding
  • Understanding of websites advantageous
  • Knowledge of MS Office with intermediate to advanced knowledge on Excel
  • ISP experience advantageous
  • Problem solving abilities

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