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Banking Call Centre Agents

Merchants Recruitment

Rosebank, Gauteng

on 2019/11/25

Market Related

Role Requirement Contract

SalaryMarket Related

Work TypeContract

Banking Call Centre Agents

Overall Purpose of the Role:

The purpose of the role of the call centre agent is to telephonically attend to customer

queries in an inbound call centre environment.

Experience and Skills Required:
• 1 to 2 years Banking Call Centre experience essential
• Debit Card, credit card, personal loans and eCommerce experience non-negotiable
• SME Experience – Merchant Bank and Acquiring
• SME Experience – Issuing Bank and Issuer
• Verbal and written communication skills
• Excellent listening skills
• Problem analysis and problem solving
• Attention to detail
• Organisational skills
• Ability to work under pressure in an ever-changing environment
. High level of confidentiality and integrity and ability to remain professional at all
• Ability to function under pressure and maintain a positive can- do attitude
• Self-motivated, takes responsibility and has a sense of pride in their work
• Ability to work independently and in a team
• Customer centric orientation
• Resilience

Other Requirements:
Must be available to work rotational shifts, weekends and public holidays
Must be credit, criminal clear
Have a valid matric

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