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  • Service Desk Agents

    Merchants Recruitment

    4 weeks ago

    Cape Town, Western Cape

    Our Company is looking for customer centric individuals with Service Desk experience to join the team.

    The purpose of this position is first line contact with clients. Receiving, assessing and assigning calls to the correct resolver groups.

    In this role you will also be required  to assist to provide positive and brilliant customer experience in an Inbound/Digital environment.

    Minimum Experience Required:

    • 2 years customer service experience or 1 year call centre experience from the above industries.
    • Ability to work shifts within a 24/7 environment.
    • Credit and Criminal Clear
    • Completed Matric or Equivalent Qualification
    • A+ and N+ qualification

    Minimum Skills Required:

    • Excellent Computer Skills
    • Excellent command of English language is essential.
    • Excellent written skill and email etiquette.
    • Excellent listening skills
    • Problem solving skills.
    • Attention to detail.
    • Organizational skills
    • Customer centric orientated

    Key Responsibilities :

    • Respond to all incoming calls within the agreed service level
    • Receiving, validates and logs client requests and capture the detail of the request
    • Respond to e-mail, web, fax and monitoring calls that are logged onto the system
    • Deliver a professional and efficient (first) interface between Merchants / Dimension Data and clients
    • Analyses and interprets calls ensuring that the classification, prioritization and escalation of the requests are correct.
    • Ensure that all calls are routed and allocated to the correct support group or person
    • Ensure that all user details are correct and that discrepancies are to be rectified through the correct channels
    • Accurately logs and follows up calls logged with Internal or External resolver groups and provide timely feedback to relevant clients
    See more

    SalaryMarket Related

    Work TypeContract

  • Call Centre - Service Desk Agents

    Merchants Recruitment

    on 2021/03/12

    Saltriver, Western Cape

    We are hiring Service Desk Agents!

    You are the first point of contact when our customers require Technical Assistance. Your main responsibility is to promptly answer service desk calls, providing user support and customer service.

    Minimum Requirements:

    - Grade 12 or NQF Level 4

    - 6 Months Call Centre / Service Desk Experience

    - Excellent Oral and Written Communication Skills

    - Ability to work Rotational Shifts

    - Previous Technical Experience Advantageous

      See more

      SalaryMarket Related

      Work TypePermanent

    • French Speaking Call Centre Agents

      Merchants Recruitment

      on 2021/03/11

      Salt River, Cape Town, Western Cape

      We are searching for Fluent French and English-Speaking Call Centre Agents who are passionate about delivering exceptional Customer Service to our International Customers.

      Minimum Requirements

      • Grade 12 / NQF Level 4 / Equivalent
      • 6 months Customer Service Experience in a Call Centre
      • French and English verbal & written communication skills
      • Availability to work shifts (International Call Centre)
      • SA id or a Valid work permit

      We offer

      • Market related salary
      • Transport for Night Shift hours
      • Medical Insurance
      See more

      SalaryMarket Related

      Work TypePermanent

    • Technical Support LEARNERSHIP (SaltRiver, WC)

      Merchants Recruitment

      on 2021/02/21

      Saltriver, Western Cape

      This amazing opportunity is available to UN-EMPLOYED individuals with customer service experience who would like to be included in a learnership with our Australian Technical Support Call Centre in Salt River.

      Minimum Requirements:

      • You must currently reside in the Western Cape 
      • Matric or NQF level 4
      • You must be below the age of 28
      • Customer service skills/customer focus
      • Good Verbal Communication Skills
      • Team players
      • Willingness to work shifts after training (night shift / graveyard shift)
      • Must be currently Unemployed

      What you get:

      • High level paid training (stipend)
      • Free Transport for Nightshift hours
      • Opportunity to work with our existing team of experts
      • State of the art Call Centre
      • Gain great experience


        See more

        SalaryR4 000 p/m

        Work TypeContract

      • Call Centre Agent - Service Desk/ Technical Support

        Merchants Recruitment

        on 2021/02/19

        Tygervalley, Western Cape

        Job Description

        Looking for a job to challenge your excellent customer service skills? Look no further…..

        We are on the lookout for vibrant, energetic and driven individuals to join our contact centre team of customer service experts for our UK client - one of the largest credit Bureaus in the UK . Our team of expert trainers look forward to teaching you all that you need to know before you hit the floor...

        Location:

        Tygervalley

        What’s in it for you:

        · Market related salary

        · Transport for unfavourable hours

        · Job Type: Full-time Contract – rotational shifts

        What we require:

        · Grade 12 or NQF Level 4

        · Strong command of the English language

        · English written and verbal fluency, suitable for an international client

        · Willing to work shifts/weekends

        · Exceptional customer service experience

        · At least 6-12 months call centre experience

        · Helpdesk/ Technical Support / IT Experience

        · Previous international call centre experience for at least 6-12 months highly advantageous

        See more

        SalaryR7 000 p/m

        Work TypeContract

      • Call Centre Agents - Travel Industry

        Merchants Recruitment

        on 2021/02/10

        Johannesburg, Gauteng

        Our Company is looking for customer centric individuals from the travel industry to join the team.

        If you have experience working in hotels, travel agencies, airlines and tour operators then we are looking for you. We are currently generating a pipeline of great candidates for new opportunities.

        The overall purpose of the role is to assist to provide positive and brilliant customer experience in an Inbound/Digital environment.

        Minimum Experience Required:

        • 2 years customer service experience or 1 year call centre experience from the above industries.
        • Ability to work shifts within a 24/7 environment.
        • Credit and Criminal Clear
        • Completed Matric or Equivalent Qualification

        Minimum Skills Required:

        • Excellent Computer Skills
        • Excellent command of English language is essential.
        • Excellent written skill and email etiquette.
        • Excellent listening skills
        • Problem solving skills.
        • Attention to detail.
        • Organizational skills
        • Customer centric orientated
        See more

        SalaryMarket Related

        Work TypeContract

      • Administrator

        metrofile

        on 2021/02/09

        Pretoria And Nelspruit, Gauteng

        1. To plan, organize, and administer the activities of his/her department, office, or division efficiently.
        2. To keep informed of new developments relating to his/her function and to maintain a creative and experimental attitude toward change, in order to continuously improve the operation of his/her area of responsibility.
        3. To recommend the organizational structure and staffing that complement his/her area of responsibility.
        4. To interview and recommend to the president personnel for hire.
        5. To establish and maintain an organizational climate that encourages the development, retention, and a high level of morale among personnel.
        6. Keep his/her immediate supervisor informed of activities of the unit, particularly of major or unusual developments, and seeking his/her advice and counsel.
        7. To promote an integrated effort in the administration of the college by cooperating with other administrators and staff and coordinating his/her activities with theirs when such action is indicated.
        8. To maintain effective relations with faculty, students, and community, and other educational institutions and to interpret college policies and programs accurately and constructively.
        9. To recommend the budget for his/her department, office, or division and, within limitations established by the board or President, to administer his/her budget.
        10. To serve on committees and councils as directed by board policies and procedures or by his/her immediate supervisor or the President.
        See more

        SalaryMarket Related

        Work TypePermanent

      • Technical Support Agents (SaltRiver, WC)

        Merchants Recruitment

        on 2020/09/17

        Saltriver, Western Cape

        Our International Call Centre has an awesome opportunity. We are seeking Technical Agents to join our Inbound Team. 

        Please apply if you have:

        • Matric or NQF Level 4 equivalent
        • Excellent Communication Skills
        • A Minimum of 6 months Customer Service Experience
        • Availability to work shifts (particularly night shift/weekends). Transport provided for night shift.
        • Credit and Criminal Clear

        Advantageous:

        • Matric or Tertiary studies which include computer subjects (CAT, IT etc)
        • Previous Technical Support Experience
        • Previous BPO Experience

        See more

        SalaryMarket Related

        Work TypeShift Work

      • Senior Consultant

        Merchants Recruitment

        on 2020/09/02

        Johannesburg, Gauteng

        CALL CENTRE OPPORTUNITY

        APPLY TODAY!

        Our Client is looking for technical individuals to join their vibrant team!!!

        Minimum requirements

        18 months Cisco CX Centers experience or

        5+ years technical work experience in the networking industry

        CCIE lab certification

        Credit and criminal clear

        Valid Matric

        Excellent communication skills

        Excellent Computer Skills

        See more

        SalaryMarket Related

        Work TypeContract

      • Intermediate Consultant

        Merchants Recruitment

        on 2020/09/02

        Johannesburg, Gauteng

        CALL CENTRE OPPORTUNITY

        APPLY TODAY!

        Our Client is looking for technical individuals to join their vibrant team!!!

        Minimum requirements

        Minimum 18 months Cisco CX Centers experience or 3 years technical work experience in the networking industry

        CCNP certification

        Credit and criminal clear

        Valid Matric

        Excellent communication skills

        Excellent Computer Skills

        See more

        SalaryMarket Related

        Work TypeContract

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