Contact Centre Listings

CALL CENTRE OPPORTUNITY

APPLY TODAY!

We looking for customer-centric individuals to join our vibrant team!!!

Minimum requirements

6  months call centre experience or 6 months strong customer service experience

Ability to work within a 24-hour shift environment

Credit and criminal clear

Valid Matric

Excellent communication skills

Excellent Computer Skills

Spanish Speaking Call Centre Agents

We are searching for Fluent Spanish and English Speaking Call Centre Agents who are passionate about delivering exceptional Customer Service to our International Customers.

Minimum Requirements 

• Grade 12 / NQF Level 4 / Equivalent
• 1 year Customer Service Experience dealing with credit cards
• Spanish and English verbal & written communication skills
  
• Availability to work shifts (International Call Centre)
• SA ID or a Valid work permit 

We are searching for Fluent French and English Speaking Call Centre Agents who are passionate about delivering exceptional Customer Service to our International Customers.

Minimum Requirements 

• Grade 12 / NQF Level 4 / Equivalent
• 6 months Customer Service Experience in a Call Centre
• French and English verbal & written communication skills
  
• Availability to work shifts (International Call Centre)
• SA id or a Valid work permit 

Job Overview

We connect with people:

We’re proud to be an ISP which connect with people and “connect people”; be part of an involving, company where your contribution plays a major role in achieving business objectives.

Are you energetic, customer-centric, target-driven and a go-getter? If yes, we are looking for you to join our high performing sales team.

This is an opportunity where you get to drive your career by both determining your income and career goals. You will be responsible for servicing new and existing customers through inbound and outbound calls across all products. You will be required to do so by delivering a high-quality service and achieving high sales targets.

Your day will look like this:

• Meet and exceed daily inbound and outbound sales target new and existing
• Selling narrowband products to a variety of broadband solutions and/or a combination of various products and services offered by MWEB.
• Provide high quality assurance and customer service
• Customer relationship building and management
• Processing application and ensure high quality is maintained
• Ensure that resolution of customer queries is dealt with in relation to the sales process.
• Keep abreast with the latest technology and packages on offer via Training.

Required Skills:

• Ability to manage daily, weekly, monthly and yearly targets
• Good negotiation and influencing skills
• Good telephone etiquette
• Good time management skills
• Sales orientation
• Team player
• Attention to detail
• Fluent in English and Afrikaans
• Excellent time management and adherence to schedule

Qualifications & Experience:

• A minimum of 3 years proven outbound and cold calling sales experience essential.
• Proven outbound and cold calling sales track record essential Knowledge of the ISP industry and products desirable.
• Sound knowledge and use of the internet
• Experience in cellular industry preferable
• Fluent in English and Afrikaans
• Matric

Remuneration:  Market related CTC + Commission + internet connection at discounted rate + medical aid and Provident fund.

Are you passionate about Technical Support and Customer Service? Join our International Call Centre providing Technical Support to our Customers.

We offer

• Free Transport for Night Shift hours
• Medical Insurance

You Need

• Grade 12 or NQF Level 4
• 6 Months Call Centre Experience
• Exceptional English verbal communication skills
• The ability to work rotational shifts, (particularly night shift)/Saturdays/Sundays/Public Holidays
• Reside in the Western Cape.

Advantageous

• International Call Centre Experience
• Any Technical Support or IT Experience/Qualification/Part Qualification