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Contact Centre Listings

  • Call Centre Agent - Learnership

    Merchants Recruitment

    2 days ago

    Cape Town, Western Cape

    Are you looking for a job to challenge your excellent customer service skills?

    We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team to be part of a Learnership experience of customer service experts for our international client! Our team of expert trainers look forward to teaching you all that you need to know before you hit the floor...

    Main Duties and Responsibilities

    Moderate all customer reviews and respond to email queries in English.

    Meets or exceeds quality and productivity goals assigned by management.

    Demonstrates clear and polite written and oral communication.

    Maintains a positive and professional demeanour and portrays the company in a positive light.

    Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels.

    Follows company policies and processes in order to process customer requests appropriately.

    Demonstrates knowledge and use of departmental resources, policies, and procedures.

    Uses customer service tools in order to provide an accurate response and an exceptional customer experience.

    Escalates customer issues appropriately and correctly.

    Demonstrates timely, accurate and professional customer service.

    Proactively communicates system and process issues, and customer feedback trends to management.

    Exceeds customer expectations by going above and beyond.

    All other duties as assigned.

    What we require:

    Grade 12 or NQF Level 4.

    Criminal and credit clear.

    Strong command of the English language.

    English written and verbal fluency, suitable for an international client.

    Willing to work shifts/weekends.

    Exceptional customer service experience.

    At least 0-6 months call centre experience.

    Previous international call centre experience for at least 0-6 months highly advantageous.

    See more

    SalaryMarket Related

    Work TypeContract

  • Technical Support Specialist

    Merchants Recruitment

    1 week ago

    Cape Town, Western Cape

    vacancy for a Technical Support Specialist, reporting to the Team Manager in the Technical environment, who will be responsible and accountable for interacting with the client's customers on a daily basis to answer queries, provide technical support, information, resolve issues and provide any other service that may be required; as well as to interact with customers in the spirit of the client's customer focus, concentrating on resolving the issues, escalating learning and focusing on root causes of issues within an environment.

    Main Duties and Responsibilities


    • Providing excellent customer service within schedule time
    • Proving 2nd and 3rd tier technical support to client's customers
    • Identify escalation trends
    • Achieve targets set out in KPI
    • Identify and resolve customer technical problems/queries
    • Keep updated with all products and services
    • Utilise available resources to find solutions to customer requests within scope
    • Manage customer expectations according to product performance and scope
    • Finalize outstanding escalations within agreed timelines
    • Provide feedback on identified trends and problems
    • Provide ad hoc support to colleagues and managers as needed
    • Delivered scheduled hours
    • Achieve Quality targets
    • Maintain Systems with accurate and up to date customer interaction summaries
    • Deliver technical support to walk in customers and site visits as and when required


    Minimum Requirements


    • Matric
    • Clear Criminal and Credit
    • 2 years Technical experience
    • Proven Product Knowledge and experience in an ADSL/Wireless and FTTH environment
    • 2 years Call centre experience
    • Call centre practices
    • Thorough Understanding of internet and email
    • Basic network understanding, websites as well as servers
    • Knowledge of MS Exchange, MS Office
    • IT Qualification will be advantageous (A+ Course/MCDST preferable)
    • Experience in support of connectivity (Dial, ADSL, Wireless, FTTH, LTE)
    See more

    SalaryMarket Related

    Work TypeContract

  • Service Desk Agents

    Merchants Recruitment

    3 weeks ago

    Cape Town, Western Cape

    How to apply?
    Sign up and complete a profile on www.mycalling.co.za

    Then send me a voice note to this number 0608995012

    Stating your the position you are applying for and where in Cape Town you are based, your full name and telling us about yourself, briefly going through your work experience and and reasons for leaving. (Strictly no calls)

    The voice note should be 2 minutes long.

    Our Company is looking for customer centric individuals with Service Desk experience to join the team.

    The Service Desk Analyst provides call logging and first call resolution for calls reported to the Service Desk.

    Responsibilities include initial assessment, classification, investigation, and resolution of calls.

    In this role you will also be required to assist to provide positive and brilliant customer experience in an Inbound/Digital environment.

    Minimum Experience Required:

    • 2 years customer service experience in service desk
    • Ability to work shifts within a 24/7 environment.
    • Credit and Criminal Clear
    • Completed Matric or Equivalent Qualification
    • A+ and N+ or technical qualification are an advantage

    Minimum Skills Required:

    • Excellent Computer Skills
    • Excellent command of English language is essential.
    • Excellent written skill and email etiquette.
    • Excellent listening skills
    • Problem solving skills.
    • Attention to detail.
    • Organizational skills
    • Customer centric orientated

    Key Responsibilities :

    • Respond to all incoming calls within the agreed service level
    • Receiving, validates and logs client requests and capture the detail of the request
    • Respond to e-mail, web, fax and monitoring calls that are logged onto the system
    • Deliver a professional and efficient (first) interface between Merchants / Dimension Data and clients
    • Analyses and interprets calls ensuring that the classification, prioritization and escalation of the requests are correct.
    • Ensure that all calls are routed and allocated to the correct support group or person
    • Ensure that all user details are correct and that discrepancies are to be rectified through the correct channels
    • Accurately logs and follows up calls logged with Internal or External resolver groups and provide timely feedback to relevant clients
    See more

    SalaryMarket Related

    Work TypeContract

  • Call Centre Agents

    Merchants Recruitment

    on 2021/06/11

    Johannesburg, Gauteng

    CALLING ALL AFRIKAANS SPEAKING CALL CENTRE AGENTS

    Merchants is looking for customer-centric individuals to join our vibrant team.

    We are specifically looking for mature agents who would like to learn something new in a company with over 35 years of experience in managing contact centre operations.

    ALL AGENTS MUST MEET THE FOLLOWING REQUIREMENTS:

    • Must be fluent in Afrikaans.
    • Must be willing to work within a 24-hour shift environment.
    • Clear credit and criminal record.
    • Must have a valid Matric.
    • Outstanding communication skills.
    • Impeccable computer skills.
    • 3 - 12 months Customer Service experience is advantageous.

    We’re always looking for expectational talent and are known around the world for our outstanding customer experience!

    If you were born to deliver exceptional service, APPLY NOW to join our professional team and be ready to kick start your career in contact centre operations.

    Position details:

    • Earn R20.00 – R27.00 per hour

    APPLY NOW!

    See more

    SalaryMarket Related

    Work TypePermanent

  • International Call Centre Agents

    Merchants Recruitment

    on 2021/06/08

    Durban, Kwazulu Natal

    Looking for a job to challenge your excellent customer service skills? Look no further…..

    Calling all Customer Service Agents for a Mega International Company who strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online! Join the world's brightest innovative and technology minds who research and develop technology that improves the lives of shoppers and sellers around the world.

    We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client! Our team of expert trainers look forward to teaching you all that you need to know before you hit the floor...

    Job Description:

    • Moderate all customer reviews and respond to email queries in English.
    • Meets or exceeds quality and productivity goals assigned by management.
    • Demonstrates clear and polite written and oral communication.
    • Maintains a positive and professional demeanor and portrays the company in a positive light.
    • Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels.
    • Follows company policies and processes in order to process customer requests appropriately.
    • Demonstrates knowledge and use of departmental resources, policies, and procedures.
    • Uses customer service tools in order to provide an accurate response and an exceptional customer experience.
    • Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service.
    • Proactively communicates system and process issues, and customer feedback trends to management.
    • Exceeds customer expectations by going above and beyond.
    • All other duties as assigned.

    What we require:

    • Grade 12 or NQF Level 4.
    • Criminal and credit clear.
    • Strong command of the English language.
    • English written and verbal fluency, suitable for an international client.
    • Willing to work shifts/weekends.
    • Exceptional customer service experience.
    • At least 3 years call centre experience.
    • At least 3 years core retail experience.
    • Previous international call centre experience for at least 6-12 months highly advantageous.
    See more

    SalaryMarket Related

    Work TypeContract

  • Account Clerk Account Payable

    Merchants Recruitment

    on 2021/06/04

    Johannesburg, Gauteng

    The purpose of this position is to ensure that all creditors transactions are valid, accurate and complete.

    1. 1. Creditors payments
    • Matches invoices to purchase orders daily
    • Captures invoices on Accpac system
    • Processes Purchase orders as requested
    • Reconciles assigned vendor accounts (both local and foreign)
    • Assists during half year and year end (audits)
    1. 2. Administration
    • Files supporting documentation related to assigned vendors and ensures completeness of these records
    • Files invoices of assigned vendors as received in awaiting processing tray
    • Files invoices of assigned vendors as processed in awaiting payments file
    • Files queries invoices and purchase orders in follow-ups tray
    See more

    SalaryMarket Related

    Work TypePermanent

  • Contact Centre

    Merchants Recruitment

    on 2021/05/27

    Johannesburg, Gauteng

    CALL CENTRE OPPORTUNITY

    Merchants is looking for customer-centric individuals to join our vibrant team.

    We are a Dimension Data company who employ people with a passion for great service and a drive to succeed. Our success is built on our people and we’re proud that we’ve helped change the lives of thousands of people through job creation and sustainable career growth.

    If you would like to be part of this and meet all the below minimum requirements, APPLY TODAY!

    Position details:

    • Entry Level
    • Earn R20.00 – R27.00 per hour

    Minimum requirements:

    • Must be fluent in Afrikaans
    • Ability to work within a 24-hour shift environment
    • Credit and criminal clear
    • Valid Matric
    • Excellent communication skills
    • Excellent computer skills
    • 3 - 12 months Customer Service experience is advantageous

    APPLY NOW!

    See more

    SalaryMarket Related

    Work TypePermanent

  • Call Centre Agents

    Merchants Recruitment

    on 2021/05/06

    Cape Town, Western Cape

    CALL CENTRE OPPORTUNITY

    Merchants is looking for customer-centric individuals to join our vibrant team.

    We are a Dimension Data company who employ people with a passion for great service and a drive to succeed. Our success is built on our people and we’re proud that we’ve helped change the lives of thousands of people through job creation and sustainable career growth.

    We are looking for agents who speak at least two of the below languages :

    English, Afrikaans, Zulu, Sotho, Xhosa, Venda

    If you would like to be part of this and meet all the below minimum requirements, APPLY TODAY!

    Position details:

    • Entry Level

    Minimum requirements:

    • Ability to work within a 24-hour shift environment
    • Credit and criminal clear
    • Valid Matric
    • Excellent communication skills
    • Excellent computer skills
    • 3 - 12 months Customer Service experience is advantageous

    APPLY NOW!

    See more

    SalaryMarket Related

    Work TypeContract

  • Call Centre Agents

    Merchants Recruitment

    on 2021/05/06

    Johannesburg, Gauteng

    CALL CENTRE OPPORTUNITY

    Merchants is looking for customer-centric individuals to join our vibrant team.

    We are a Dimension Data company who employ people with a passion for great service and a drive to succeed. Our success is built on our people and we’re proud that we’ve helped change the lives of thousands of people through job creation and sustainable career growth.

    We are looking for agents who speak at least two of the below languages :

    English, Afrikaans, Zulu, Sotho, Xhosa, Venda

    If you would like to be part of this and meet all the below minimum requirements, APPLY TODAY!

    Position details:

    • Entry Level

    Minimum requirements:

    • Ability to work within a 24-hour shift environment
    • Credit and criminal clear
    • Valid Matric
    • Excellent communication skills
    • Excellent computer skills
    • 3 - 12 months Customer Service experience is advantageous

    APPLY NOW!

    See more

    SalaryMarket Related

    Work TypeContract

  • International Call Centre Agents

    Merchants Recruitment

    on 2021/05/05

    Cape Town, Western Cape

    Customer Service Billing Agent for an International Company

    Looking for a job to challenge your excellent customer service skills? Look no further…..

    We are on the lookout for vibrant, energetic and driven individuals to join our contact centre team of customer service experts for our US client and our team of expert trainers look forward to teaching you all that you need to know before you hit the floor...

    What we require:

    • Grade 12 or NQF Level 4
    • Criminal and credit clear
    • Strong command of the English language
    • English written and verbal fluency, suitable for an international client
    • Willing to work shifts/weekends
    • Exceptional customer service experience
    • At least 6-12 months call centre experience
    • At least 6-12 months core retail experience
    • Previous international call centre experience for at least 6-12 months highly advantageous
    See more

    SalaryMarket Related

    Work TypeContract

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