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  • Data capturing

    T.capturing solutions

    2 days ago

    Cape Town, Western Cape

    This is a legitimate work opportunity without any pressure.You can earn R2500-R4500 weekly just by typing and doing data entry from home using your smartphone,Computer or at a internet cafe.If you have Internet access and a valid email address get in touch with us if you are keen.@sp.capturing@gmail.com

    See more

    SalaryR1 000 p/m

    Work TypePart-time

  • Inbound Call Centre Booking Agent

    Merchants Recruitment

    2 days ago

    Saltriver, Western Cape

    Are you vibrant, energetic and passionate about succeeding in a fast paced Customer Service Environment? Join us. Provide exceptional Customer Service to our International Customers who are interested in booking a cab. Manage their customer experience from start to finish. 


    Minimum Requirements

      • Grade 12 or NQF Level 4
      • 6 Months Call Centre Experience
      • A good command of the English language with Exceptional Verbal Communication Skills
      • The ability to work rotational shifts (particularly night shift)/Saturdays/Sundays/Public Holidays

      Advantageous

      • Previous International Call Centre Experience

      Benefits

      • Free transport for nightshift hours
      • Medical Insurance
      • Salary: R7200 + Shift allowance

        See more

        SalaryR7 000 p/m

        Work TypePermanent

      1. Administrator

        Old Mutual

        on 2019/11/28

        Pinelands, Western Cape


        Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 17 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending.


        We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.


         


        The position is that of an Administrator whose primary role is to administer LISP & Unit Trust and Third Party Administration transactions that a client may request and assist the team in providing world-class service to all clients. The incumbent is individually accountable for achieving results through own efforts


        Documentation Processing


        ·      Follows standardised processes and provides administrative support in line with normal business functioning.


        ·         Provides an indirect service to customers and intermediaries.


        ·         Responds to immediate administrative requirements within procedure.


        ·         Follows standardised processes and provides administrative support in line with normal business functioning.


        ·         Delivers on daily production standards.


         


        Personal Effectiveness


        ·         Accountable for service delivery through own efforts.


        ·         Individually accountable for managing own time, tasks and output quality for  periods of 1 day to a maximum of 3 months.


        ·         Makes increased contributions by broadening individual skills.


        ·         Collaborates effectively with others to achieve personal results.


        ·         Accepts and lives the company values.


         


        Quality Assurance


        ·         Performs quality checks on own work.


        ·         Adheres to service and quality standards.


         


        Specific Key result Areas


        ·         Resolution of queries and management of exceptions to business rules.


        ·         Processing of LISP/Unit Trust/ Third Party Administration work-types via Silica, Fund Express, EMS and Bizagi


        ·         Telephonic and written communication in a clear, concise and professional manner to stakeholders.


        ·         Communicate problems and suggest solutions regarding existing processes.


        ·         Help colleagues reach team and departmental targets.


        ·         Plan work allocated to ensure compliance with applicable service standards.


        ·         Ensure that quality principles are applied to all aspects of processing.


        ·         Matric with Mathematics and/or Accounting is essential.


        ·         Post matric qualification will be advantageous.


        ·         Processing experience on LISP/Unit Trust funds/ Third Party Administration and products essential.


        ·         Knowledge and Processing on Silica is essential.


        ·         Ability to Process Correspondence on AWD/Bizagi is essential.


        ·         Previous relevant working experience within a processing environment.


        ·         Computer literacy - Ms Excel and Outlook.


        ·         Adaptable to rapidly changing environment.


        ·         Excellent communication and writing skills.


        ·         Show initiative and drive.


        ·         Able to work under pressure and be adaptable.


        ·         Stress Tolerance and flexibility.


        ·         Sound understanding of the Investment industry.


        ·         Awareness of client-care principles.


        ·         Ability to give and receive feedback.


        ·         Personal need for continuous learning.


        ·         High level of attention to detail.


        ·         Can-do positive attitude.


        ·         Demonstrate personal integrity and accountability.


        ·         High energy level and a passion for clients.


        ·         Sense of urgency and a need for achievement.


        ·         Ability to work independently and be a reliable team player.


        ·         Own transport/reliable transport arrangements to be able to work later or come in earlier


         


        NB:  The successful candidate may be required to work additional hours from time to time depending on the pricing sensitive nature of the investment business.


        Competencies


        ·         Information Monitoring


        ·         Initiating Action


        ·         Ownership


        ·         Planning & Organising


        ·         Team Orientation


        ·         Technical Knowledge


         



        See more

        SalaryR14 000 p/m

        Work TypeContract

      2. French Speaking Customer Service Agent

        Merchants Recruitment

        on 2019/11/13

        Salt River, Western Cape

        Retail Canadian Giant is looking for French Speaking Customer Service Agents

        Western Cape

        Position Overview:

        As a Customer Service Representative, you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!


        Requirements:

        • Demonstrated passion for customer satisfaction and 6-12 months experience in a Retail or Call Centre environment
        • Ability to speak French and English essential
        • Computer literate and familiar with system navigation.
        • Ability to work all required shifts and weekends

        What’s in it for you?

        • Market related salary
        • Transport for unfavourable hours
        • MyHealth Medical Insurance
        See more

        SalaryR7 000 p/m

        Work TypePermanent

      3. Business Development Consultant

        Merchants Recruitment

        on 2019/10/07

        Midrand, Gauteng

        Job Purpose:

        The purpose of this role is to make outbound contacts to customer fleet owners and to update the customer details.

        The incumbent will need to be persistent, confident and customer-centric. Attention to details and exceptional typing and outbound telephony etiquette will be required to attend to our client needs.

        Requirements:

        The role requires a strong sales orientated individual with a proven track record in sales and customer experience management

        • Knowledge contact centres and use of email, Voice and data
        • Computer Literate MS Office
        • Good numerical skills,
        • Proven business acumen
        • Finance accreditations (Beneficial)
        • Solid knowledge of Automotive industry- sales and after sales and financial products
        • Motor Industry Experience( Benefit )
        • 1-2 years’ experience on Social Media Platforms
        • Valid Matric
        • Credit and criminal clear
        See more

        SalaryMarket Related

        Work TypeContract

      4. Call Centre Escalations Agent

        Merchants Recruitment

        on 2019/10/04

        Johanessburg, Gauteng

        JOB PURPOSE

        The purpose of this position is to provide timely restoration of service for clients by managing all requests (Incidents, Service Requests, and Events) through to successful completion.

        Below is the requirement

        • 2 years helpdesk/call centre experience
        • Matric and or Tertiary qualification
        • Ability to handle escalations relating to any procedures and processes on the services and products offered
        • Minimum 2 year experience, understanding and enforcement of SLA adherence
        • Working knowledge of CRM tools
        • Basic network understanding
        • Understanding of websites advantageous
        • Knowledge of MS Office with intermediate to advanced knowledge on Excel
        • ISP experience advantageous
        • Problem solving abilities
        See more

        SalaryMarket Related

        Work TypeContract

      5. Inbound Technical Customer Service Representative

        Merchants Recruitment

        on 2019/10/04

        Johanessburg, Gauteng

        JOB PURPOSE

        The purpose of this position is to provide timely restoration of service for clients by managing all requests (Incidents, Service Requests, and Events) through to successful completion.

        Below are the requirements 

        • Proven Product Knowledge and experience in an ADSL/Wireless environment
        • 2 years inbound call centre experience
        • Valid matric 
        • Thorough Understanding of internet and email.
        • Basic knowledge of computer hardware and software.
        • Knowledge of operating systems, e.g. Windows 95, 98, Me, 2000, XP, Vista, Windows 7 and MAC
        • IT qualification will be an advantage (A+ Course/MCDST preferable)
        See more

        SalaryR10 000 p/m

        Work TypeContract

      6. Technical Service desk Agent

        Merchants Recruitment

        on 2019/10/04

        Johanessburg, Gauteng

          JOB PURPOSE

          The purpose of this position is to provide timely restoration of service for clients by managing all requests (Incidents, Service Requests, and Events) through to successful completion.

          Below are the requirements

        • 2 years Technical experience
        • Valid Matric
        • Proven product knowledge and experience in an ADSL/Wireless and FTTH environment
        • 2 years call centre experience
        • Thorough understanding of the internet and email.
        • Basic network understanding, websites as well as servers
        • Knowledge of MS Exchange, MS Office
        • IT qualification will be advantageous (A+ Course/MCDST preferable)
        • Experience in the support of connectivity (Dial, ADSL, Wireless

        See more

        SalaryMarket Related

        Work TypeContract

      7. Technical Support Co-ordinator

        Merchants Recruitment

        on 2019/10/04

        Johannesburg, Gauteng

        • Proven Product Knowledge and experience in an ISP environment
        • 2 – 3 years inbound call centre experience
        • General knowledge of all technical aspects of internet technology incl. HTML, modems, network topology etc.
        • Thorough understanding of internet and email.
        • Basic knowledge of computer hardware and software.
        • Good understanding of internet related services such as proxy servers, mail, authentication systems, ftp etc
        • Exceptional diagnostic skills
        • Detail knowledge of LAN’s (servers and topology)
        • Advanced Word and Excel skills
        • Web programming would be advantageous
        • Knowledge of non-general operating systems i.e. Win NT/2000/Server 2003, Linux, MAC will be advantageous
        • IT qualification will be an advantage (A+ Course/MCDST preferable)
        • Special shift work
        See more

        SalaryMarket Related

        Work TypePermanent

      8. MI Analyst

        Merchants Recruitment

        on 2019/10/03

        Salt River, Western Cape

        The purpose of this position is to provide accurate reports for operations and control the quality of delivery to Business Units. This position also conducts analytics to advise on process information and functionality.

        1. 1. Reporting
        • Identifies relevant sources of data from which to draw information
        • Agrees report specification and format with line manager, operation and client
        • Gathers and collates information into a report and ensures accuracy
        • Delivers reporting requirements in a timely manner
        • Facilitates the process of information analysis and report development for the operation
        1. 2. Analysis
        • Conducts statistical and commercial analysis to help aid understanding of the operation and identify risks / trends
        • Explores and identifies reasons for such risks / trends
        • Supports the Business Improvement team by providing required reporting and analytical support
        • Identifies opportunities for further development within the management information systems
        1. 3. Quality control
        • Maintains each operation’s MI Brief
        • Audits each operation’s MI and makes sure it is in line with the MI Brief
        • Supports the operations in signing off all delivered reports and confirms that they are fit for purpose
        • Works with the operations to encourage a standardized set of reporting and MI tools

        See more

        SalaryMarket Related

        Work TypePermanent

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