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  • Team Leader

    Merchants Recruitment

    4 days ago

    Durban, Kwazulu Natal

    The purpose of this role is to ensure the day to day management of a team of Agents, in a manner that is in line with excellent service delivery to meet the client’s contractual obligations. 

    1. 1. People Management
    • Coaches the team in order to ensure quality of delivery meets the appropriate standard
    • Measures and manages the team to ensure out-of-line situations are immediately addressed
    • Communicates information in a timely, accurate and understood manner to all team members
    • Ensure that all Human Resources policies and procedures are observed
    1. 2. Communication and Feedback
    • Conduct team briefs as scheduled by the work force management team and inline with the weekly focus agenda set by the Operations Managers
    • Ensure regular feedback is given to Agents with regards to action plans that have been set
    • Ensure all relevant business communications are communicated to the team as and when required
    1. 3. Reporting and Administration
    • Sign off Agents timesheets on a weekly basis
    • Track and accurately update operational performance files for Agents on a weekly basis
    • Compiling and sending reports as required by the business for relevant updates
    1. 4. Customer Satisfaction
    • Drive the focus on improving the customer experience on every interaction through call listening, quality checking, coaching and feedback
    • Work to resolve all customer queries that are escalated or are identified as detracting from the positive customer experience that we intend to generate
    • Drive teams performance on systems and all metrics in accordance to the contractual obligation.
    See more

    SalaryMarket Related

    Work TypePermanent

  • Technical Support Agents (SaltRiver, WC)

    Merchants Recruitment

    on 2020/09/17

    Saltriver, Western Cape

    Our International Call Centre has an awesome opportunity. We are seeking Technical Agents to join our Inbound Team. 

    Please apply if you have:

    • Matric or NQF Level 4 equivalent
    • Excellent Communication Skills
    • A Minimum of 6 months Customer Service Experience
    • Availability to work shifts (particularly night shift/weekends). Transport provided for night shift.
    • Credit and Criminal Clear

    Advantageous:

    • Matric or Tertiary studies which include computer subjects (CAT, IT etc)
    • Previous Technical Support Experience
    • Previous BPO Experience

    See more

    SalaryMarket Related

    Work TypeShift Work

  • Senior Consultant

    Merchants Recruitment

    on 2020/09/02

    Johannesburg, Gauteng

    CALL CENTRE OPPORTUNITY

    APPLY TODAY!

    Our Client is looking for technical individuals to join their vibrant team!!!

    Minimum requirements

    18 months Cisco CX Centers experience or

    5+ years technical work experience in the networking industry

    CCIE lab certification

    Credit and criminal clear

    Valid Matric

    Excellent communication skills

    Excellent Computer Skills

    See more

    SalaryMarket Related

    Work TypeContract

  • Intermediate Consultant

    Merchants Recruitment

    on 2020/09/02

    Johannesburg, Gauteng

    CALL CENTRE OPPORTUNITY

    APPLY TODAY!

    Our Client is looking for technical individuals to join their vibrant team!!!

    Minimum requirements

    Minimum 18 months Cisco CX Centers experience or 3 years technical work experience in the networking industry

    CCNP certification

    Credit and criminal clear

    Valid Matric

    Excellent communication skills

    Excellent Computer Skills

    See more

    SalaryMarket Related

    Work TypeContract

  • Associate Consultant

    Merchants Recruitment

    on 2020/09/02

    Johannesburg, Gauteng

    CALL CENTRE OPPORTUNITY

    APPLY TODAY!

    Our Client is looking for technical individuals to join their vibrant team!!!

    Minimum requirements

    Minimum 6 months of Cisco CX Centers experience or 1 to 2 years required industry experience

    CCNA certification

    Deadline driven

    Credit and criminal clear

    Valid Matric

    Excellent communication skills

    Excellent Computer Skills

    See more

    SalaryMarket Related

    Work TypeContract

  • Technical Agent

    Merchants Recruitment

    on 2020/09/02

    Johannesburg, Gauteng

    CALL CENTRE OPPORTUNITY

    APPLY TODAY!

    Our Client is looking for technical individuals to join their vibrant team!!!

    Minimum requirements

    Minimum 0 to 6 months of Cisco CX Centers experience or 1 year experience

    Ability to troubleshoot

    Credit and criminal clear

    Valid Matric

    Excellent communication skills

    Excellent Computer Skills

    See more

    SalaryMarket Related

    Work TypeContract

  • Customer Service Agent

    Merchants Recruitment

    on 2020/08/27

    Johannesburg, Gauteng

    CALL CENTRE OPPORTUNITY

    APPLY TODAY!

    A international  company is looking for customer-centric individuals to join their vibrant team!!!

    Minimum requirements

    12 months call centre experience or 3 years strong customer service experience

    Ability to work within a 24-hour shift environment

    Credit and criminal clear

    Valid Matric

    Excellent communication skills

    Excellent Computer Skills

    See more

    SalaryMarket Related

    Work TypeContract

  • Portuguese Speaking Call Centre Agents

    Merchants Recruitment

    on 2020/07/10

    Johannesburg, Gauteng


    PORTUGUESE SPEAKING CALL CENTRE AGENTS

    We are searching for Fluent Portuguese and English Speaking Call Centre Agents who are passionate about delivering exceptional Customer Service to our International Customers.

    Minimum Requirements 

    • Grade 12 / NQF Level 4 / Equivalent
    • 1 year Customer Service Experience dealing with credit cards
    • Portuguese and English verbal and written communication skills
    • Availability to work shifts (International Call Centre)
    • SA ID or a Valid work permit 
    See more

    SalaryMarket Related

    Work TypeContract

  • Greek Speaking Call Centre Agents

    Merchants Recruitment

    on 2020/07/10

    Johannesburg, Gauteng


    GREEK SPEAKING CALL CENTRE AGENTS

    We are searching for Fluent Greek and English Speaking Call Centre Agents who are passionate about delivering exceptional Customer Service to our International Customers.

    Minimum Requirements 

    • Grade 12 / NQF Level 4 / Equivalent
    • 1 year Customer Service Experience dealing with credit cards
    • Greek and English verbal and written communication skills
    • Availability to work shifts (International Call Centre)
    • SA ID or a Valid work permit 
    See more

    SalaryMarket Related

    Work TypeContract

  • Dutch Speaking Call Centre Agents

    Merchants Recruitment

    on 2020/07/10

    Johannesburg, Gauteng


    DUTCH SPEAKING CALL CENTRE AGENTS

    We are searching for Fluent Dutch and English Speaking Call Centre Agents who are passionate about delivering exceptional Customer Service to our International Customers.

    Minimum Requirements 

    • Grade 12 / NQF Level 4 / Equivalent
    • 1 year Customer Service Experience dealing with credit cards
    • Dutch and English verbal and written communication skills
    • Availability to work shifts (International Call Centre)
    • SA ID or a Valid work permit 
    See more

    SalaryMarket Related

    Work TypeContract

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