Retail/Wholesale Listings

Looking for a job to challenge your excellent customer service skills? Look no further…

Calling all Customer Service Agents for a company based in Johannesburg to support the drive to increase brand equity, sales volumes, market share and corporate reputation by providing telephonic support to customers through the establishment of good customer relations and by marketing the company products and services to meet customer requirements. Ensure prompt resolution of queries so that customer service levels can be maximised and the business can achieve sustainable competitiveness and act as the link between customers and depot functions.

Qualifications: 

• Matric certificate (mandatory)  
• Call centre certificate (or relevant tertiary qualification or diploma or working towards one (advantageous) 

Experience: 

• Criminal and credit check (clear ITC)  
• 1- 2 years customer service experience 
• Good typing skills, data capturing ability  
• Administration skills  
• Computer literacy (MS Office)  
• SAP CRM experience (advantageous)  
• Fluent in English and another official South African  language preferably Afrikaans, isiZulu, Sesotho 
• General understanding of the NCA  
• Valid driver’s license (advantageous) 
• Must be able to be flexible with working hours

Looking for a job to challenge your excellent customer service skills? Look no further…

Calling all Customer Service Agents for a company based in Linbro Park to support the drive to increase brand equity, sales volumes, market share and corporate reputation by providing telephonic support to customers through the establishment of good customer relations and by marketing the company products and services to meet customer requirements. Ensure prompt resolution of queries so that customer service levels can be maximised and the business can achieve sustainable competitiveness and act as the link between customers and depot functions.

Qualifications: 

• Matric certificate (mandatory)  
• Call centre certificate (or relevant tertiary qualification or diploma or working towards one (advantageous) 

Experience: 

• Criminal and credit check (clear ITC)  
• 1- 2 years customer service experience 
• Good typing skills, data capturing ability  
• Administration skills  
• Computer literacy (MS Office)  
• SAP CRM experience (advantageous)  
• Fluent in English and another official South African  language preferably Afrikaans, isiZulu, Sesotho 
• General understanding of the NCA  
• Valid driver’s license (advantageous) 

International Call Centre Agents

Looking for a job to challenge your excellent customer service skills? Look no further…..

Calling all Customer Service Agents for a Mega International Company who strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online! Join the world's brightest innovative and technology minds who research and develop technology that improves the lives of shoppers and sellers around the world.

We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client! Our team of expert trainers look forward to teaching you all that you need to know before you hit the floor...

Job Description:

• Moderate all customer reviews and respond to email queries in English.
• Meets or exceeds quality and productivity goals assigned by management.
• Demonstrates clear and polite written and oral communication.
• Maintains a positive and professional demeanor and portrays the company in a positive light.
• Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels.
• Follows company policies and processes in order to process customer requests appropriately.
• Demonstrates knowledge and use of departmental resources, policies, and procedures.
• Uses customer service tools in order to provide an accurate response and an exceptional customer experience.
• Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service.
• Proactively communicates system and process issues, and customer feedback trends to management.
• Exceeds customer expectations by going above and beyond.
• All other duties as assigned.

What we require:

• Grade 12 or NQF Level 4.
• Criminal and credit clear.
• Strong command of the English language.
• English written and verbal fluency, suitable for an international client.
• Willing to work shifts/weekends.
• Exceptional customer service experience.
• At least 1 years call centre experience.
• At least 1 years core retail experience.
• Previous international call centre experience for at least 6-12 months highly advantageous.

Our Company is looking for customer centric individuals from the travel industry to join the team.

If you have experience working in hotels, travel agencies, airlines and tour operators then we are looking for you. We are currently generating a pipeline of great candidates for new opportunities.

The overall purpose of the role is to assist to provide positive and brilliant customer experience in an Inbound/Digital environment.

Minimum Experience Required:

• 2 years customer service experience or 1 year call centre experience
• Ability to work shifts within a 24/7 environment.
• Credit and Criminal Clear
• Completed Matric or Equivalent Qualification

Minimum Skills Required:

• Excellent Computer Skills
• Excellent command of English language is essential.
• Excellent written skill and email etiquette.
• Excellent listening skills
• Problem solving skills.
• Attention to detail.
• Organisational skills
• Customer centric orientated

Our Company is looking for customer centric individuals from the travel industry to join the team.

If you have experience working in hotels, travel agencies, airlines and tour operators then we are looking for you. We are currently generating a pipeline of great candidates for new opportunities.

The overall purpose of the role is to assist to provide positive and brilliant customer experience in an Inbound/Digital environment.

Minimum Experience Required:

• 2 years customer service experience or 1 year call centre experience
• Ability to work shifts within a 24/7 environment.
• Credit and Criminal Clear
• Completed Matric or Equivalent Qualification

Minimum Skills Required:

• Excellent Computer Skills
• Excellent command of English language is essential.
• Excellent written skill and email etiquette.
• Excellent listening skills
• Problem solving skills.
• Attention to detail.
• Organisational skills
• Customer centric orientated

The purpose of this role is to ensure the day to day management of a team of Agents, in a manner that is in line with excellent service delivery to meet the client’s contractual obligations. 

1. 1. People Management

• Coaches the team in order to ensure quality of delivery meets the appropriate standard
• Measures and manages the team to ensure out-of-line situations are immediately addressed
• Communicates information in a timely, accurate and understood manner to all team members
• Ensure that all Human Resources policies and procedures are observed

1. 2. Communication and Feedback

• Conduct team briefs as scheduled by the work force management team and inline with the weekly focus agenda set by the Operations Managers
• Ensure regular feedback is given to Agents with regards to action plans that have been set
• Ensure all relevant business communications are communicated to the team as and when required

1. 3. Reporting and Administration

• Sign off Agents timesheets on a weekly basis
• Track and accurately update operational performance files for Agents on a weekly basis
• Compiling and sending reports as required by the business for relevant updates

1. 4. Customer Satisfaction

• Drive the focus on improving the customer experience on every interaction through call listening, quality checking, coaching and feedback
• Work to resolve all customer queries that are escalated or are identified as detracting from the positive customer experience that we intend to generate
• Drive teams performance on systems and all metrics in accordance to the contractual obligation.

CALL CENTRE OPPORTUNITY

APPLY TODAY!

We looking for customer-centric individuals to join our vibrant team!!!

Minimum requirements

6  months call centre experience or 6 months strong customer service experience

Ability to work within a 24-hour shift environment

Credit and criminal clear

Valid Matric

Excellent communication skills

Excellent Computer Skills

Spanish Speaking Call Centre Agents

We are searching for Fluent Spanish and English Speaking Call Centre Agents who are passionate about delivering exceptional Customer Service to our International Customers.

Minimum Requirements 

• Grade 12 / NQF Level 4 / Equivalent
• 1 year Customer Service Experience dealing with credit cards
• Spanish and English verbal & written communication skills
  
• Availability to work shifts (International Call Centre)
• SA ID or a Valid work permit