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  • Call Centre Agent - Learnership

    Merchants Recruitment

    2 days ago

    Cape Town, Western Cape

    Are you looking for a job to challenge your excellent customer service skills?

    We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team to be part of a Learnership experience of customer service experts for our international client! Our team of expert trainers look forward to teaching you all that you need to know before you hit the floor...

    Main Duties and Responsibilities

    Moderate all customer reviews and respond to email queries in English.

    Meets or exceeds quality and productivity goals assigned by management.

    Demonstrates clear and polite written and oral communication.

    Maintains a positive and professional demeanour and portrays the company in a positive light.

    Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels.

    Follows company policies and processes in order to process customer requests appropriately.

    Demonstrates knowledge and use of departmental resources, policies, and procedures.

    Uses customer service tools in order to provide an accurate response and an exceptional customer experience.

    Escalates customer issues appropriately and correctly.

    Demonstrates timely, accurate and professional customer service.

    Proactively communicates system and process issues, and customer feedback trends to management.

    Exceeds customer expectations by going above and beyond.

    All other duties as assigned.

    What we require:

    Grade 12 or NQF Level 4.

    Criminal and credit clear.

    Strong command of the English language.

    English written and verbal fluency, suitable for an international client.

    Willing to work shifts/weekends.

    Exceptional customer service experience.

    At least 0-6 months call centre experience.

    Previous international call centre experience for at least 0-6 months highly advantageous.

    See more

    SalaryMarket Related

    Work TypeContract

  • Call Centre Agents

    Merchants Recruitment

    on 2020/07/06

    Hazyview, Mpumalanga



    We looking for customer-centric individuals to join our vibrant team!!!

    Minimum requirements

    6  months call centre experience or 6 months strong customer service experience

    Ability to work within a 24-hour shift environment

    Credit and criminal clear

    Valid Matric

    Excellent communication skills

    Excellent Computer Skills

    See more

    SalaryMarket Related

    Work TypeContract

  • Spanish Speaking Call Centre Agents

    Merchants Recruitment

    on 2020/06/10

    Johannesburg, Gauteng

    Spanish Speaking Call Centre Agents

    We are searching for Fluent Spanish and English Speaking Call Centre Agents who are passionate about delivering exceptional Customer Service to our International Customers.

    Minimum Requirements 

    • Grade 12 / NQF Level 4 / Equivalent
    • 1 year Customer Service Experience dealing with credit cards
    • Spanish and English verbal & written communication skills
    • Availability to work shifts (International Call Centre)
    • SA ID or a Valid work permit 
    See more

    SalaryMarket Related

    Work TypeContract

  • Telesales Agent

    Miway Life

    on 2020/05/15

    Parktown, Johannesburg, Gauteng


    How would you like to work for one of the fastest growing long term insurance businesses in South Africa? MiWayLife is always looking for confident, bold and ambitious individuals to join our go-getting sales team.

    We offer a vibrant, fast-paced work environment packed to the rafters with people with vision and energy. We provide training at our cost, you’ll receive a basic monthly salary, and an attractive commission-based package.


    • R4000 Basic salary, which can be more than doubled based on reaching targets and adherence criteria 
    • A unique unlimited commission model
    • Medical aid
    • Shuttle service to the closest taxi rank


    • Driven to meet daily targets
    • A positive attitude 
    • The ability to adhere to a strict 8am start and the flexibility to work additional hours
    • The ability to work at least 2 Saturdays per month 
    • 1 Year Cold Calling experience  or 
    • 1 Year Sales contact centre experience in short term or Long term insurance
    See more

    SalaryMarket Related

    Work TypePermanent

  • Outbound Sales Consultant


    on 2020/05/14

    2 Strand Road Bellville, Western Cape

    What will you do?

    • Selling products telephonically
    • Achievement of sales targets and objectives
    • Adherence to Quality and Compliance processes to minimize business risk
    • Manage your quality & compliance against benchmarks to minimize business risk, with the client in mind
    • Maintain optimal operational efficiencies based on productivity measures
    • Adapt and change to fit in with changing business operational requirements
    • Resolve complaints and objections
    • Build and maintain good client relationships
    • Managing information regarding new products, rate changes, rulings, training updates etc.
    • Keep abreast of developments and trends in the Industry – self learning
    • Ensure commitment to the FAIS Fit & Proper qualification requirements

    What will make you successful in this role?

    Qualification & experience

    • Grade 12 or a relevant NQF 4 qualification
    • 1 years’ experience within a Sales Outbound Call Centre, or at least 2 years’ face to face sales experience (with targets attached to the sales)
    • Financial services experience (advantageous)

    Knowledge and skills 

    • Good understanding of Financial Services Industry related legislation and regulation
    • Understanding of sales processes and servicing industry
    • Outbound Sales experience is required
    • Fluency in English and one other South African official language
    • A clear criminal and credit record
    • Commitment to the FAIS Act and meeting Fit & Proper qualification requirements
    • Willingness to work overtime.

    Personal qualities 

    • Selling skills
    • Computer literacy
    • Communication
    • Planning and organising
    • Building and maintaining relationships
    • Treating Customers Fairly
    • Initiative
    • Results Driven/Achievement orientated
    • Continuous learning
    • Tenacity 
    See more

    SalaryMarket Related

    Work TypePermanent

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