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Business Process Outsourcing (BPO) Listings

  • Service Desk Agents

    Merchants Recruitment

    4 weeks ago

    Cape Town, Western Cape

    Our Company is looking for customer centric individuals with Service Desk experience to join the team.

    The purpose of this position is first line contact with clients. Receiving, assessing and assigning calls to the correct resolver groups.

    In this role you will also be required  to assist to provide positive and brilliant customer experience in an Inbound/Digital environment.

    Minimum Experience Required:

    • 2 years customer service experience or 1 year call centre experience from the above industries.
    • Ability to work shifts within a 24/7 environment.
    • Credit and Criminal Clear
    • Completed Matric or Equivalent Qualification
    • A+ and N+ qualification

    Minimum Skills Required:

    • Excellent Computer Skills
    • Excellent command of English language is essential.
    • Excellent written skill and email etiquette.
    • Excellent listening skills
    • Problem solving skills.
    • Attention to detail.
    • Organizational skills
    • Customer centric orientated

    Key Responsibilities :

    • Respond to all incoming calls within the agreed service level
    • Receiving, validates and logs client requests and capture the detail of the request
    • Respond to e-mail, web, fax and monitoring calls that are logged onto the system
    • Deliver a professional and efficient (first) interface between Merchants / Dimension Data and clients
    • Analyses and interprets calls ensuring that the classification, prioritization and escalation of the requests are correct.
    • Ensure that all calls are routed and allocated to the correct support group or person
    • Ensure that all user details are correct and that discrepancies are to be rectified through the correct channels
    • Accurately logs and follows up calls logged with Internal or External resolver groups and provide timely feedback to relevant clients
    See more

    SalaryMarket Related

    Work TypeContract

  • Accounts Clerk : Debtors

    Merchants Recruitment

    4 weeks ago

    Johannesburg, Gauteng

    To ensure that all debtors transactions are valid, accurate and complete.

    1. Debtors Control

    • Process all monthly debtor transactions both local, foreign and Intragroup
    • Prepare and send out statements
    • Accurately allocate debtor payments received 
    • Follow-up and attend to all queries from Client Relationship Managers with respect to debtor invoicing and recovery of funds
    • Assists during half year and year end (audits)
    • Monitors the debtors aging and escalates debtors beyond agreed terms to the Financial Controller and Business Unit Heads
    • Monitors unbilled debtors and provides weekly progress reports to relevant parties
    • Monitor the debtors ageing and report debtors beyond agreed terms
    • Prepare journals and reconciliation around accrued debtors
    • Raise any bad debt provisions as required
    • Prepare month end debtors reports

    2. Administration

    • Files supporting documentation related to debtors and ensures completeness of these records
    • Files invoices and related change controls of debtors as received
    See more

    SalaryMarket Related

    Work TypePermanent

  • Call Centre Agent - Service Desk/ Technical Support

    Merchants Recruitment

    on 2021/02/19

    Tygervalley, Western Cape

    Job Description

    Looking for a job to challenge your excellent customer service skills? Look no further…..

    We are on the lookout for vibrant, energetic and driven individuals to join our contact centre team of customer service experts for our UK client - one of the largest credit Bureaus in the UK . Our team of expert trainers look forward to teaching you all that you need to know before you hit the floor...

    Location:

    Tygervalley

    What’s in it for you:

    · Market related salary

    · Transport for unfavourable hours

    · Job Type: Full-time Contract – rotational shifts

    What we require:

    · Grade 12 or NQF Level 4

    · Strong command of the English language

    · English written and verbal fluency, suitable for an international client

    · Willing to work shifts/weekends

    · Exceptional customer service experience

    · At least 6-12 months call centre experience

    · Helpdesk/ Technical Support / IT Experience

    · Previous international call centre experience for at least 6-12 months highly advantageous

    See more

    SalaryR7 000 p/m

    Work TypeContract

  • Call Centre Agents - Travel Industry

    Merchants Recruitment

    on 2021/02/10

    Johannesburg, Gauteng

    Our Company is looking for customer centric individuals from the travel industry to join the team.

    If you have experience working in hotels, travel agencies, airlines and tour operators then we are looking for you. We are currently generating a pipeline of great candidates for new opportunities.

    The overall purpose of the role is to assist to provide positive and brilliant customer experience in an Inbound/Digital environment.

    Minimum Experience Required:

    • 2 years customer service experience or 1 year call centre experience from the above industries.
    • Ability to work shifts within a 24/7 environment.
    • Credit and Criminal Clear
    • Completed Matric or Equivalent Qualification

    Minimum Skills Required:

    • Excellent Computer Skills
    • Excellent command of English language is essential.
    • Excellent written skill and email etiquette.
    • Excellent listening skills
    • Problem solving skills.
    • Attention to detail.
    • Organizational skills
    • Customer centric orientated
    See more

    SalaryMarket Related

    Work TypeContract

  • Service Desk Team Leader

    Merchants Recruitment

    on 2020/10/28

    Cape Town, Western Cape

    The purpose of this role is to ensure the day to day management of a team of Agents, in a manner that is in line with excellent service delivery to meet the client’s contractual obligations. 

    1. 1. People Management
    • Coaches the team in order to ensure quality of delivery meets the appropriate standard
    • Measures and manages the team to ensure out-of-line situations are immediately addressed
    • Communicates information in a timely, accurate and understood manner to all team members
    • Ensure that all Human Resources policies and procedures are observed
    1. 2. Communication and Feedback
    • Conduct team briefs as scheduled by the work force management team and inline with the weekly focus agenda set by the Operations Managers
    • Ensure regular feedback is given to Agents with regards to action plans that have been set
    • Ensure all relevant business communications are communicated to the team as and when required
    1. 3. Reporting and Administration
    • Sign off Agents timesheets on a weekly basis
    • Track and accurately update operational performance files for Agents on a weekly basis
    • Compiling and sending reports as required by the business for relevant updates
    1. 4. Customer Satisfaction
    • Drive the focus on improving the customer experience on every interaction through call listening, quality checking, coaching and feedback
    • Work to resolve all customer queries that are escalated or are identified as detracting from the positive customer experience that we intend to generate
    • Drive teams performance on systems and all metrics in accordance to the contractual obligation.
    See more

    SalaryMarket Related

    Work TypePermanent

  • Payroll Administrator

    Merchants Recruitment

    on 2020/10/28

    Johannesburg, Gauteng

    The purpose of this role is to provide the organisation with payroll administration services


    1. 1. Data Capturing & Filing
    • Processes all payroll information, to facilitate timeous changes / updates to employee information (financial and statistical).
    • Processes all leave documentation. (Annual leave, sick leave, etc)
    • Checks all information is captured timeously and accurately
    • Verifies and captures all employee contract documents for new/existing employees
    • Processes all documentation for termination of employees Investigates queries and actions appropriately
    • Informs Payroll Team Leader in respect of deadlines not being met and report any process digression
    • Files all payroll documentation accurately and timeously
    • Assists with tax year end process
    • Implements processes and procedures to ensure information and data is current and available for reporting

    1. 2. Payroll queries & Information

    • Resolves first line queries from managers and team members as they relate to the processing of payroll data
    • Responds as 1st
      line support for payroll queries
    • Resolves payroll queries within an acceptable time
    • Escalates payroll queries as required and follows up to ensure resolution
    • Exports reports and sends employee cost reports to business units
    • Develops a collaborative relationship with the HR team to ensure queries are resolved timeously
    • Works closely with HR Administrators to ensure complete coordination of efforts and procedures with pay, deductions, and benefits, tracking and reporting
    • Ensure service delivery to internal and external customer requirements are met timeously.
    • Transmits electronic fund transfers and ensures recording of events
    • Ensures complete confidentiality by the payroll team of all issues and information pertaining to the payroll environment

    1. 3. Employee benefits and data reconciliation

    • Extracts payroll reports as required to determine all data is accurate
    • Escalates report queries to Payroll Team Leader for resolution
    • Reconciles the report against payments to be made for employee benefits
    • Informs 3rd
      parties in respect of any changes to employee status Forwards all Medical aid applications for processing timeously
    • Captures information for Provident Fund for Withdrawals, contribution and  death claims)

    1. 4. Reporting

    • Responds to requests for payroll reporting
    • Prepares and reports on payroll data
    • Maintains accurate record keeping
    • Reports on any discrepancies
    See more

    SalaryMarket Related

    Work TypeContract

  • Sales Coach

    Merchants Recruitment

    on 2020/10/21

    Johannesburg, Gauteng

    We are looking for a Sales Coach to coordinate training activities that will help maximize our sales team’s performance.

    Sales Coach responsibilities include mentoring new salespeople, designing individual and team training courses and preparing educational material. To be successful in this role, you should have a good understanding of sales techniques and the ability to motivate employees of varying seniority.

    Ultimately, you will help our salespeople develop their skills and achieve their quotas.

    Responsibilities

    • Act as a consultant to salespeople and provide helpful advice on coping with job-related challenges
    • Onboard and train new salespeople
    • Identify individual and team training needs
    • Develop educational material, including presentations, sales scripts and case studies
    • Design training courses using gamification, role-playing activities and job simulation
    • Gather feedback on all training programs from trainees, managers and instructors
    • Set annual learning and development objectives for the sales team
    • Maintain updated records of educational curriculum and material
    • Evaluate employees’ performance after each training
    • Monitor costs of training programs

    Requirements

    • Work experience as a Sales Coach, Sales Trainer or similar role
    • Experience in a sales or customer service position is a plus
    • Familiarity with role-playing activities and e-learning platforms
    • Hands-on experience creating presentations (e.g. videos or slides)
    • Excellent communication skills with the ability to motivate people
    • Problem-solving skills
    • BSc degree in Education, Human Resources or relevant field is a plus
    • Additional training certification is a plus
    See more

    SalaryMarket Related

    Work TypeContract

  • Senior Consultant

    Merchants Recruitment

    on 2020/09/02

    Johannesburg, Gauteng

    CALL CENTRE OPPORTUNITY

    APPLY TODAY!

    Our Client is looking for technical individuals to join their vibrant team!!!

    Minimum requirements

    18 months Cisco CX Centers experience or

    5+ years technical work experience in the networking industry

    CCIE lab certification

    Credit and criminal clear

    Valid Matric

    Excellent communication skills

    Excellent Computer Skills

    See more

    SalaryMarket Related

    Work TypeContract

  • Intermediate Consultant

    Merchants Recruitment

    on 2020/09/02

    Johannesburg, Gauteng

    CALL CENTRE OPPORTUNITY

    APPLY TODAY!

    Our Client is looking for technical individuals to join their vibrant team!!!

    Minimum requirements

    Minimum 18 months Cisco CX Centers experience or 3 years technical work experience in the networking industry

    CCNP certification

    Credit and criminal clear

    Valid Matric

    Excellent communication skills

    Excellent Computer Skills

    See more

    SalaryMarket Related

    Work TypeContract

  • Associate Consultant

    Merchants Recruitment

    on 2020/09/02

    Johannesburg, Gauteng

    CALL CENTRE OPPORTUNITY

    APPLY TODAY!

    Our Client is looking for technical individuals to join their vibrant team!!!

    Minimum requirements

    Minimum 6 months of Cisco CX Centers experience or 1 to 2 years required industry experience

    CCNA certification

    Deadline driven

    Credit and criminal clear

    Valid Matric

    Excellent communication skills

    Excellent Computer Skills

    See more

    SalaryMarket Related

    Work TypeContract

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