Kwazulu Natal Listings

OUTBOUND CALL CENTRE AGENTS

Purpose of the Job

The purpose of the job it is to follow up with customers and to satisfy all premium customers by increasing, developing and retaining the customer base through relationship building, using knowledge, skill and tools first time every time. Provide premium helps desk digital support through online/cellphone applications /email and case management providing an end to end customer engagement and effective decision making to offer an alternative solution, which may include cross-selling/upselling through a detailed needs analysis.

Below is the requirement:

• 12 months outbound sales experience in Broadband – Fibre/LTE/ADSL sales
• Must be credit and criminal clear
• Good communication skills

JOB PURPOSE

The purpose of this position is to provide timely restoration of service for clients by managing all requests (Incidents, Service Requests, and Events) through to successful completion.

• 2 years of Technical experience
• Proven product knowledge and experience in an ADSL/Wireless and FTTH environment
• 2 years call centre experience
• Thorough understanding of the internet and email.

• Basic network understanding, websites as well as servers
• Knowledge of MS Exchange, MS Office
• IT qualification will be advantageous (A+ Course/MCDST preferable)

• Experience in the support of connectivity (Dial, ADSL, Wireless, FTTH, LTE)
• Ability to work shifts
• Valid matric

Outbound Call Centre Agents

Purpose of the Job

The purpose of the job it is to follow up with customers and to satisfy all premium customers by increasing, developing and retaining the customer base through relationship building, using knowledge, skill and tools first time every time. Provide premium helps desk digital support through online/cellphone applications /email and case management providing an end to end customer engagement and effective decision making to offer an alternative solution, which may include cross-selling/upselling through a detailed needs analysis.

Below is the requirement:

24 months customer service experience or contact centre experience essential (Matric)

or

12 months experience in a frontline customer service or contact centre environment (a 3 year completed Tertiary Qualification in Finance)

OR

6 months experience in a frontline customer service or contact centre environment (Technical Qualification i.e. A+ or C+)

Previous Call Centre, Retail, Hospitality or FMCG / Digital (Technology) customer facing experience highly recommended

General understanding of complex billing and payment concepts, credits and rebates and re billing calculations

Must be credit and criminal clear

Ability and willing to work rotational shifts