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Job Results For:
"Kwazulu Natal"
DMA
on 2020/12/07
Durban/KZN, Kwazulu Natal
DMA is expanding its footprint in KZN
DMA provides services to a variety of Life Insurance business including Old Mutual, Momentum, BrightRock and Sanlam. These services include Standard Medical Reports, Short Medical Reports, Resting and Effort ECGs, Specimen Collection and Lung Function Tests. We are currently based in the Western Cape and have an additional branch in the KZN region.
Our services are conducted mainly through our mobile service offering, on-site in our consulting rooms or via concierge service. The incumbents main focus will be supporting our mobile service division, conducting medical assessments at a location convenient to our clients.
The incumbent of this role will be provided with all necessary equipment to conduct the required medical assessments (no equipment required). This opportunity also provides the incumbent with the opportunity enjoy a flexible schedule based on a pay-as-you-work model.
Please note that this vacancy is only applicable to medical doctors and that remuneration models will be further explored in the exploratory phase of the interview opportunity.
SalaryMarket Related
Work TypePart-time
Merchants Recruitment
on 2020/11/20
Durban, Kwazulu Natal
The purpose of this role is to ensure the day to day management of a team of Agents, in a manner that is in line with excellent service delivery to meet the client’s contractual obligations.
SalaryMarket Related
Work TypePermanent
Merchants Recruitment
on 2020/03/30
Durban, Kwazulu Natal
One of our reputable client is looking for your expertise in the following:
Calling clients who owe money from overdue bills
Negotiating payoff deadlines and payment plan
Tracking outstanding debts
Planning course of action to recover owed money
Handling debtors queries and complaints
Recommending solutions
Building trust with debtors
Experience and skills required:
Must have 6 - 12 months debt collection experience
Must be computer literate
Ability to work shifts
Must have a clear credit and criminal record
SalaryMarket Related
Work TypeContract
Merchants Recruitment
on 2020/03/11
Durban, Kwazulu Natal
Merchants is a leading BPO solution provider specialising in customer experience and customer interactions. We focus on people, process and technology to create exceptional customer experiences. We are passionate about people and our ability to attract the best talent, coupled with our rich history of success and innovation across different industries around the world, is what differentiates us from our competitors.
JOB PURPOSE
The purpose of this position is to take overall responsibility for the relevant Business Unit to meet it’s contractual and commercial targets and budgets, whilst ensuring the strategic aims of our People and Customers First are met and advanced in all activity within the Business Unit. In addition, the position is a key member of the Operations Leadership Team, working with other senior leaders to ensure the South African BPO Operations meets its overall contractual, commercial and strategic goals.
KEY PERFORMANCE AREAS
Financial Management
Establishes budgets for the Business Unit
Directs the Business Unit to meet budget and other financial goals
Develops and maintains the Business Unit’s financial/budget plans
Ensures that financial targets and plans are communicated
Distributes and manages the allocation of budgets within the Business Unit with appropriate financial controls
Ensures tracking, monitoring and reporting on the Business Unit’s financial activities
Operational Management
Directs short and long term planning to meet contractual and operational targets and financial budgets
Establishes performance goals across all operations
Directs support areas to allocate resources and assesses utilisation to ensure optimal usage
Directs & monitors support areas to deliver required support services to Operations and where appropriate to the wider Business Unit
Develops, establishes and directs implementation of operating policies and standards in operations, ensuring they are either innovative or aligned to current global best practice
Works with Business Development and Consulting/Transition areas to support the development of new opportunities, whilst ensuring any secured growth activities seamlessly transition from implementation to stable operational delivery
Stakeholder Management
Directs the change control processes across the business unit to mitigate contractual risk
Manages senior business stakeholders through appropriate direct engagement to ensure that all risk and control issues are properly transparent and managed
Chairs relevant Programme and Project Steering Committees as required
Acts as the senior point of entry for escalated client queries and for queries from other stakeholders
Takes personal accountability for ensuring the resolution of complaints directed at the Business Unit operations
People Management
Leadership
Leads by example in living the values of the organisation
Ensures the department is fully equipped to handle the work load and distribute work flow
Coaches to ensure a full understanding of consequences of errors
Creates an environment that fosters team work and co-operation amongst team members
Creates awareness of Merchants strategic objectives and their alignment to the department and company objectives
Communicates effectively, building and maintaining relationships
Ensures consistent compliance to company policies and procedures, corporate governance and relevant legislation
Attraction & Selection
Ensures appropriate staffing and action accordingly
Identifies need for creation of position and forward recommendation to direct manager and HR
Ensures appointments are in line with EE targets / strategy
Selects and places candidates in terms of agreed recruitment and selection process
Retention
Develops and empowers people, recognizing and rewarding value-added performance
Training and Development
Continually strives to up-skill and motivate staff through effective leadership, mentoring, coaching, performance improvement and the creation and implementation of individual development plans
Monitors implementation of training needs as per individual development plans
Career Pathing and Succession Planning
Identifies, manages and develops talent
Performance Management
Sets direct reports quantitative and qualitative performance objectives and ensures individual performance objectives are in place and reviewed to meet organisational and individual needs
Ensures bi-annual performance reviews take place with direct reports, identifies poor performance and takes corrective action
Knowledge
8 years related business experience
Minimum 5 years’ experience in the Contact Centre/BPO industry, including at least 2 years leading an operation of at least 300 seats.
SalaryMarket Related
Work TypePermanent
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