WFM Scheduler

We're Hiring: WFM Scheduler

Location: Johannesburg CBD

Are you passionate about precision, planning, and performance? Join our vibrant and youthful Customer Services team as a WFM Scheduler! We’re on the hunt for a confident, proactive individual with at least 6 months of experience in workforce planning, scheduling, or forecasting.

 What You’ll Do:

• Develop agent shift schedules across various lines of business ( ±120–130 seats)
• Monitor adherence to workforce plans in a dynamic, customer-centric environment
• Collaborate closely with team leaders, operations, and WFM specialists
• Contribute to improving service levels and agent efficiency

What We’re Looking For:

• Minimum 6 months experience in workforce scheduling/planning/forecasting
• Matric/ NQF level4
• Proven ability to communicate effectively and drive improvements
• Experience in BPO or telecommunications industries (advantageous)
• Strong Excel skills and knowledge of workforce tools such as Genesys or Verint
• Team player with a bold voice—someone who engages, challenges, and contributes

Why Join Us?

• Energetic, supportive, and innovative team culture
• Opportunities for professional growth and internal mobility

Apply now and shape the future of workplace