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Real Time Administrator

Employing company recruiting partner Merchants Recruitment.

Woodstock, Western Cape

1 day ago

Market Related

Role Requirement Permanent

SalaryMarket Related

Work TypePermanent

Requisition #4204

Real Time Administrator

Become a Real-Time Administrator

Woodstock


Are you fast on your feet and confident with data? We’re hiring a Real-Time Administrator to monitor live service levels, track adherence, and keep our workforce operating efficiently.

What’s in it for you:

  • Step into a critical real-time command role
  • Work closely with ops and workforce teams
  • Be the first line of support when issues arise
  • Training and development in WFM analytics and tools

What the role involves:

  • Monitor adherence and flag deviations to Ops and WFM
  • Track absenteeism and unexpected leave trends
  • Adjust real-time staffing to maintain SLA targets
  • Report on adherence, staffing gaps and performance risks
  • Provide daily/weekly performance reports

What you need to succeed:

  • 1–2 years in a call centre environment; WFM experience is a bonus
  • Intermediate Excel and data reporting skills
  • Able to spot issues and act fast
  • Detail-oriented and process-minded

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