Call centre Agent

We're Hiring: Call Centre Agent

Are you passionate about delivering outstanding customer service? Do you enjoy fast-paced environments and solving real customer problems?

We're looking for energetic, tech-savvy individuals to join our team as Call Centre Agents

What You’ll Be Doing:

• Deliver first-contact resolution and end-to-end service via multiple customer channels
• Assist with billing, SIM swaps, device support, and connectivity queries
• Guide customers through digital channels and self-service tools
• Deliver service excellence while meeting performance and quality targets
• Handle queries related to billing, connectivity, lost/stolen devices, SIM swaps, and more

Minimum Requirements:

• Matric / NQF Level 4 qualification
• At least 12 months of Customer Service experience (Call Centre/Telecoms/ISP preferred)
• Strong command of English (Zulu, Sotho, Afrikaans advantageous)
• A genuine passion for helping customers and solving problems
• Excellent written and verbal communication
• Ability to multitask and stay calm under pressure
• Strong customer orientation with attention to detail

What You’ll Gain:

• Hands-on training and continuous development
• A supportive, goal-driven team culture
• Opportunity to work with leading technologies in the customer service space