Call centre Agent

Join Our Team as a Call Centre Agent (Customer Service Representative)
Location: KZN/Durban | Shift Work: Rotational, including nights & weekends
Are you passionate about helping others? Do you thrive in fast-paced environments and love solving problems? If yes—we want YOU on our team!
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What You'll Do
As a Call Centre Agent, you’ll be the friendly voice customers rely on. You'll handle queries with professionalism and empathy, ensuring every interaction leaves a positive impression.
Your daily role will include:
•  Resolving customer queries related to billing, connectivity, and general services
•  Providing tailored solutions and identifying upselling opportunities
•  Capturing call details accurately and efficiently
•  Mastering product knowledge to confidently assist every customer
•  Always delivering service with care, patience, and a smile—even over the phone!
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What You Bring
•  Matric / NQF Level 4
•  6+ months experience in a customer service or call centre role (preferred)
•  Fluency in English, Zulu & Sotho or/and Afrikaans
•  Excellent communication, multitasking, and problem-solving skills
•  Availability for rotational shifts, including weekends and public holidays
•  A positive, can-do attitude and a genuine passion for helping others
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Work Hours
•  7-day week, including weekends & holidays
•  Rotational shifts
•  Dynamic and supportive team environment
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Ready to Apply?
If you're resilient, tech-savvy, and ready to make a difference—this is your opportunity to shine in a high-energy, people-first call centre.
Apply now and be part of a team that’s powered by purpose and driven by passion.