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Team Leader Agents

Employing company recruiting partner Merchants Recruitment.

Sandton, Gauteng

10 hours ago

Market Related

Role Requirement Permanent

SalaryMarket Related

Work TypePermanent

Requisition #5691

Team Leader Agents

Ready to lead, inspire, and drive performance? We're looking for a dynamic Team Leader to manage a group of high-performing Agents and deliver exceptional customer service every day.

💼 What You'll Do:

  • Coach and support your team to meet quality standards
  • Communicate clearly and consistently
  • Monitor performance and take action when needed
  • Lead team briefs and feedback sessions
  • Keep reports and timesheets up to date
  • Resolve escalated customer queries with care
  • Drive customer satisfaction through coaching and call quality

📋 What You’ll Need:

  • 1+ year Call Centre experience
  • 2 years debt collection experience
  • 6–12 months in a Team Leader or Supervisory role
  • Strong communication, planning, and coaching skills
  • A passion for teamwork and customer service

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