Employing company recruiting partner Merchants Recruitment.
Salt River, Western Cape
6 hours ago
Market Related
Role Requirement Contract - long term
Requisition #5864
Are you ready to explore a new opportunity ?
We are looking for candidates who have a keen interest in solving customer issues and answering questions whilst being committed to delivering exceptional customer service in a caring and considerate manner.
In short , we are looking for a commitment to make every customer interaction enjoyable !
What you'll be doing :
- Serve as the first contact point via phone , webchat and WhatsApp
- Troubleshoot and resolve common technical issues on the first contact , including but not limited to password resets , account lockouts , printer problems and system access errors.
-Accurately log , classify , prioritize and resolve or route tickets within agreed SLA timeframes using all the related IT systems provided .
- Maintain a courteous, empathetic and professional attitude in all user interactions.
REQUIREMENTS :
Min 6 months customer service experience is essential
6 months Technical Support experience is required
Must have matric
Excellent written and verbal communication
Operational hours are from 8:00am to 6:00pm , Monday to Friday and from 8:00am to 5;00PM on Saturdays and Sundays
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