Team Leader Agent

About the Role

We are looking for a dynamic and driven Customer Service Team Leader to manage and inspire a high-performing team in a 24/7 sales environment.
You’ll be responsible for driving results, maintaining exceptional service standards, and leading a motivated team that thrives under pressure and around the clock.

If you’re a natural leader with a passion for sales, coaching, and operational excellence — this role is for you!

Key Responsibilities

• Lead and manage a team of customer service working across rotating day and night shifts.
• Drive the achievement of daily, weekly, and monthly sales targets.
• Provide real-time coaching, feedback, and performance monitoring.
• Ensure consistent delivery of top-quality sales and service interactions.
• Maintain productivity and morale in a fast-paced, 24/7 operation.
• Monitor performance metrics and report on individual and team performance.
• Collaborate with cross-functional departments to optimise processes and results.

Requirements

• Minimum 1-2 years’ experience in a Team Leader or Supervisor role within a customer service/call centre environment.
• Proven ability to lead a target-driven team and achieve measurable results.
• Comfortable working rotational shifts, including nights, weekends, and public holidays.
• Strong leadership, coaching, and motivational skills.
• Excellent communication and interpersonal abilities.
• Resilient, adaptable, and results-focused.