Collections Call Centre Agent

Collections Agent

We are looking for resilient, professional, and customer-focused individuals to join our Financial Services Collections team.

The successful candidate will engage with customers in the US market through inbound and outbound calls, assisting with overdue accounts, negotiating repayment arrangements, and providing suitable solutions in line with company policies and procedures.

This role requires strong communication skills, resilience, problem-solving ability, and the confidence to manage difficult conversations in a fast-paced, target-driven environment.

Key Responsibilities:

• Manage inbound and outbound customer interactions
• Engage with customers regarding overdue accounts and payment arrangements
•  Engage with customers regarding overdue accounts and payment arrangements
• Understand customer circumstances and identify suitable solutions
• Negotiate repayment plans professionally and effectively
• Accurately update customer accounts using multiple systems and tools
• Deliver excellent customer service while meeting quality and productivity targets

Minimum Requirements:

• Matric / NQF Level 4
• Minimum 12 months’ collections experience
• Strong communication and negotiation skills
• Computer literacy and ability to work across multiple systems
• Ability to work in a structured and performance-driven environment
• Willingness to work rotational shifts, including weekends and public holidays