Employing company recruiting partner Merchants Recruitment.
Salt River , Western Cape
6 hours ago
Market Related
Role Requirement Contract - long term
Requisition #6108
Service Desk Agent
Are you ready to explore a new opportunity ?
We are looking for candidates who have a keen interest in solving customer issues and answering questions whilst being committed to delivering exceptional customer service in a caring and considerate manner.
In short , we are looking for a commitment to make every customer interaction enjoyable !
What you'll be doing :
- Serve as the first contact point via phone , webchat and WhatsApp
- Troubleshoot and resolve common technical issues on the first contact , including but not limited to password resets , account lockouts , printer problems and system access errors.
-Accurately log , classify , prioritize and resolve or route tickets within agreed SLA timeframes using all the related IT systems provided .
- Maintain a courteous, empathetic and professional attitude in all user interactions.
REQUIREMENTS :
6 months Technical Support experience is required
Min 6 months customer service experience is essential
Grade 12 or NQF Level 4
Excellent written and verbal communication
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