Academy Facilitator

What you will be doing,

The purpose of this role is to deliver, evaluate and report on facilitated and training interventions for internal and external stakeholders promoting efficiency and improving of skills.

1. Facilitate and deliver training

• Deliver learning interventions in line with annual training targets and/or needs
• Conduct Leadership, Management, soft skills and accredited training courses for internal and external stakeholders
• Facilitate and deliver accredited learning interventions to standards determined by Services Seta, MICT Seta and QCTO
• Prepare for programme delivery by planning and organizing the programme structure, programme delivery plan (including the lesson plan), supporting instructional documentation and materials in alignment with required processes
• Facilitate programme delivery in the form of instruction for face-to-face, blended and online learning
• Ensure targeted outcomes of the programme are met through the quality delivery of programme facilitation and related tasks adapting instructional materials to meet learner needs including but not limited to learning styles and special needs
• Communicate effectively, both orally and in writing, with internal and external stakeholders including adhoc special projects
•  Prepare instructional materials, presentations, facilitators guide, participant guide and handouts following the principles of adult learning
• Enhance the learning and development experience through the facilitation of training, initiatives and platforms
• Offer detailed support to improve Merchants Academy learning programmes and content and participate in the development and deployment of customised programmes based on the needs identified
• Ensure that learning programmes are conducted and facilitated in accordance with Merchants Academy Quality Management system, applying and implementing the best learning tools and methodologies
• Work on strategic projects that evaluates the effectiveness of the learning programmes and incorporate the findings in the redesign of the programmes
• Ensure that all learning and development interventions adhere to company procedure policy and legislation (Merchants QMS)
• Engage with internal and external stakeholders determining relevancy of course material and design
• Access and use Flex to present, share, upload, and collect learning programme documentation, materials, and submissions
• Access and use Flex to download required learning reports to support programme facilitation
• Stay current with trends within learning and development facilitation and employ tools and methodologies that ensures adherence to best practice
• Engage in professional development to ensure quality and high standards in training and learning
• Provide a positive learning experience and engagement with participants, promoting a positive and interactive engagement and learning environment

2. Assessment and assignment preparation, execution, feedback and reporting

• Assess competency of the learner against unit standards and exit level outcomes of the programme
• Explain the assessment process and the required outcomes of the programme and assessment to the learners
• Provide constructive feedback on the assessment outcomes to the learners
• Record the outcomes of the assessment results in alignment with requirements for SETA submission and final moderation of Portfolios of Evidence (POEs)
• Ensures completion of learning assessments and assignments and incorporates feedback into learning intervention for improvement
• Adherence to Assessment principles as outlined and described by SAQA in the Criteria and Guidelines for the Assessment of NQF registered Unit standards and Qualifications (SAQA, 2001)

3. Tracking record keeping and reporting

• Gather, prepare, and submit all required learner and programme documentation for SETA compliance, Portfolios of Evidence (POEs), BBBEE reporting and ATR submissions
• Monitor learner programme engagement and progress against activities, submissions, and requirements
• Ensure completion of learner attendance and registration in line with programme requirements for both accredited and non-accredited programmes
• Compile and deliver accurate reports and statistics against programme facilitation and delivery plan and any additional requirements
• Monitor and download required learning reports from FLEX
• Accurately record all learning and development interventions
• Compiles and presents management with monthly training reports
• Assists with the preparation of an annual report and documentation required in relation to the annual training targets set

Knowledge

• Matric certificate
• Registered Facilitator and Assessor with Services Seta
• A minimum of 3 years’ experience in Training and Facilitation delivering NQF aligned learning interventions
• Minimum of a Diploma or Bachelor’s Degree from an accredited college or university