Customer Service Agent

Are you ready to explore a new opportunity!

As a Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers.

We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner.
In short, we are looking for a commitment to make every customer interaction enjoyable!

Responsibilities

• Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
• 
  To fulfil customer requests, respond to inquiries/complaints, always demonstrating due attention to customer care and a professional approach.
• 
  Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided
• 
  Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfilment.
• 
  Remain current on program and product information by being committed to continuous learning
• 
  Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.

Requirements