International Call Centre Agent

NOW HIRING: CUSTOMER SERVICE AGENTS 

Join a Leading Digital Banking Brand

Are you passionate about helping customers and delivering exceptional service? We are looking for Customer Service Agents to join our dynamic team supporting a leading digital banking client.

What You'll Do

✅ Assist customers with account-related and general banking enquiries
✅ Handle fraud alerts and transaction disputes
✅ Provide professional customer support via phone, email, and chat
✅ Maintain accurate records while adhering to compliance requirements
✅ Collaborate with internal teams to resolve complex customer issues

Requirements

• Fluent English (spoken and written)
• Grade 12 / Matric (NQF 4)
• Minimum 6+ months Call Centre experience
• Banking or financial services experience is advantageous
• Strong attention to detail and problem-solving skills
• Ability to remain calm under pressure
• Comfortable using multiple systems and digital tools

What We're Looking For

• Customer-focused individuals
• Excellent communication skills
• Empathetic and professional attitude
• Ability to work Canadian business hours