Instructional Designer

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Are you ready to take the next step in your career?

To design, develop, implement, and continuously improve high-quality learning solutions that support business objectives, operational performance, and learner capability. The role partners with business leaders, stakeholders, and Subject Matter Experts (SMEs) to create engaging, effective, and measurable learning experiences using adult learning principles, instructional design methodologies, and digital learning technologies.

1.  Learning Design and Development

• Participate in multiple learning projects of varying size and complexity.
• Design and develop end-to-end learning solutions aligned to business and operational requirements.
• Develop virtual instructor-led training (VILT), eLearning modules, blended learning programmes, and learning pathways.
• Apply adult learning principles and instructional design methodologies to create effective learning experiences.
• Create learning assets including facilitator guides, learner workbooks, presentations, job aids, assessments, and reference materials.
• Develop scripts, storyboards, and multimedia learning content.

1. Training Need Analyses

• Consult with SMEs, business leaders, and stakeholders to identify learning and performance needs.
• Conduct learning needs analyses and recommend appropriate learning interventions.
• Define measurable learning objectives and success criteria.

• Translate business requirements into structured learning solutions.

1. Learning Quality Governance

• Validate learning content and solutions in partnership with the Training Design Manager.

• Ensure learning materials meet Merchants DATA quality standards and instructional design requirements.
• Review and update learning content regularly to maintain relevance and effectiveness.

1. Learning Delivery Support

• Lead and facilitate Train-the-Trainer (TTT) sessions where required.
• Support trainers and facilitators with learning implementation and delivery readiness.
• Provide guidance on instructional methodology and learning best practice.
• Facilitate virtual learning sessions using approved collaboration platforms.

1. Evaluation and Continuous Improvement

• Conduct learning evaluations and analyse feedback to measure effectiveness.
• Track learning outcomes and identify opportunities for improvement.
• Implement enhancements based on learner feedback, stakeholder input, and business performance data.
• Support continuous improvement initiatives aligned to the Learning & Development strategy

1.  Vendor and stakeholder Management

• Evaluate external learning vendors, consultants, and training providers.
• Provide recommendations regarding external learning solutions and resources.
• Build and maintain effective relationships with stakeholders, SMEs, and business leaders.
• Ensure alignment between learning initiatives and business objectives.

1. Learning technology and information

• Develop digital learning content using approved authoring tools.
• Leverage learning technologies to enhance learner engagement and accessibility.
• Maintain awareness of industry trends, emerging technologies, and instructional design best practices.
• Contribute to innovation within the learning design function

Requirements

• Diploma, Certificate or Degree in Adult Education, Instructional Design, Learning & Development or related field
• Adult Learning Principles
• eLearning Design Methodologies
• Learning Technologies and Platforms
• Minimum 3 years' instructional design experience
• Vyond, Articulate 360, Microsoft Office 365 / WebEx and Microsoft Teams