Arabic Speaking Customer Service Position

Company Description

Merchants is a leading customer management partner specializing in business process outsourcing (BPO) that delivers exceptional customer experience and interactions. With over 30 years of experience in creating and managing contact center operations around the world, we are pioneers in the industry. Our services and solutions are built on tried and trusted models, systems, and processes based on best practice standards. Our passion for people, coupled with our rich history of success and innovation in different industries, sets us apart from our competitors. Visit our website at www.merchantscx.com.

Description

This is a full-time remote role for a Arabic-speaking Customer Service Representative. As a Customer Service Representative, you will be responsible for providing excellent customer support, ensuring customer satisfaction and delivering a superior customer experience. Your day-to-day tasks will involve handling customer inquiries, resolving customer issues, and maintaining accurate records of customer interactions.

Qualifications

• Customer Service Representatives, Customer Support, and Customer Satisfaction skills
• Customer Service and Customer Experience skills
• Fluency in Arabic and English
• Excellent verbal and written communication skills
• Ability to work independently and remotely
• Strong problem-solving and decision-making abilities
• Experience in a customer service role is preferred
• Knowledge of CRM software is a plus