Merchants Recruitment Listings

Merchants is proud to host a Level-2 Contact Centre Learnership in Cravenby

TRAINING
This is a free opportunity for individuals to build on their skillsets, by attending this 4-week learnership. This with the added benefit of automatically being considered for employment within the Merchants environment upon completion of the learnership. 

This opportunity is only available to unemployed people with a matric qualification. You will be contacted with additional information should you have been successful in the shortlisting process. 

We are searching for Fluent French and English Speaking Call Centre Agents who are passionate about delivering exceptional Customer Service to our International Customers.

Minimum Requirements 

• Grade 12 / NQF Level 4 / Equivalent
• 6 months Customer Service Experience in a Call Centre
• French and English verbal & written communication skills
  
• Availability to work shifts (International Call Centre)
• SA id or a Valid work permit 

We offer

• Market related salary
• Transport for Night Shift hours
• Medical Insurance

Are you passionate about Technical Support and Customer Service? Join our International Call Centre providing Technical Support to our Customers.

We offer

• Salary: R4800 during training and thereafter R5400 with the potential to increase
• Free Transport for Night Shift hours
• Medical Insurance

You Need

• Grade 12 or NQF Level 4
• 6 Months Call Centre Experience
• Exceptional English verbal communication skills
• The ability to work rotational shifts, (particularly night shift)/Saturdays/Sundays/Public Holidays
• Reside in the Western Cape.

Advantageous

• International Call Centre Experience
• Any Technical Support or IT Experience/Qualification/Part Qualification

Job Purpose:

The purpose of this role is to make outbound contacts to customer fleet owners and to update the customer details.

The incumbent will need to be persistent, confident and customer-centric. Attention to details and exceptional typing and outbound telephony etiquette will be required to attend to our client needs.

Requirements:

The role requires a strong sales orientated individual with a proven track record in sales and customer experience management

• Knowledge contact centres and use of email, Voice and data
• Computer Literate MS Office
• Good numerical skills,
• Proven business acumen
• Finance accreditations (Beneficial)
• Solid knowledge of Automotive industry- sales and after sales and financial products
• Motor Industry Experience( Benefit )
• 1-2 years’ experience on Social Media Platforms
• Valid Matric
• Credit and criminal clear

JOB PURPOSE

The purpose of this position is to provide timely restoration of service for clients by managing all requests (Incidents, Service Requests, and Events) through to successful completion.

Below is the requirement

• 2 years helpdesk/call centre experience
• Matric and or Tertiary qualification
• Ability to handle escalations relating to any procedures and processes on the services and products offered
• Minimum 2 year experience, understanding and enforcement of SLA adherence
• Working knowledge of CRM tools
• Basic network understanding
• Understanding of websites advantageous
• Knowledge of MS Office with intermediate to advanced knowledge on Excel
• ISP experience advantageous
• Problem solving abilities

JOB PURPOSE

The purpose of this position is to provide timely restoration of service for clients by managing all requests (Incidents, Service Requests, and Events) through to successful completion.

Below are the requirements 

• Proven Product Knowledge and experience in an ADSL/Wireless environment
• 2 years inbound call centre experience
• Valid matric 
• Thorough Understanding of internet and email.
• Basic knowledge of computer hardware and software.
• Knowledge of operating systems, e.g. Windows 95, 98, Me, 2000, XP, Vista, Windows 7 and MAC
• IT qualification will be an advantage (A+ Course/MCDST preferable)

JOB PURPOSE

The purpose of this position is to provide timely restoration of service for clients by managing all requests (Incidents, Service Requests, and Events) through to successful completion.

Below are the requirements

• 2 years Technical experience
• Valid Matric
• Proven product knowledge and experience in an ADSL/Wireless and FTTH environment
• 2 years call centre experience
• Thorough understanding of the internet and email.
• Basic network understanding, websites as well as servers
• Knowledge of MS Exchange, MS Office
• IT qualification will be advantageous (A+ Course/MCDST preferable)
• Experience in the support of connectivity (Dial, ADSL, Wireless

• Proven Product Knowledge and experience in an ISP environment
• 2 – 3 years inbound call centre experience
• General knowledge of all technical aspects of internet technology incl. HTML, modems, network topology etc.
• Thorough understanding of internet and email.
• Basic knowledge of computer hardware and software.
• Good understanding of internet related services such as proxy servers, mail, authentication systems, ftp etc
• Exceptional diagnostic skills
• Detail knowledge of LAN’s (servers and topology)
• Advanced Word and Excel skills
• Web programming would be advantageous
• Knowledge of non-general operating systems i.e. Win NT/2000/Server 2003, Linux, MAC will be advantageous
• IT qualification will be an advantage (A+ Course/MCDST preferable)
• Special shift work

The purpose of this position is to provide accurate reports for operations and control the quality of delivery to Business Units. This position also conducts analytics to advise on process information and functionality.

1. 1. Reporting

• Identifies relevant sources of data from which to draw information
• Agrees report specification and format with line manager, operation and client
• Gathers and collates information into a report and ensures accuracy
• Delivers reporting requirements in a timely manner
• Facilitates the process of information analysis and report development for the operation

1. 2. Analysis

• Conducts statistical and commercial analysis to help aid understanding of the operation and identify risks / trends
• Explores and identifies reasons for such risks / trends
• Supports the Business Improvement team by providing required reporting and analytical support
• Identifies opportunities for further development within the management information systems

1. 3. Quality control

• Maintains each operation’s MI Brief
• Audits each operation’s MI and makes sure it is in line with the MI Brief
• Supports the operations in signing off all delivered reports and confirms that they are fit for purpose
• Works with the operations to encourage a standardized set of reporting and MI tools

LEARNERSHIP ALERT!!!

This Awesome opportunity is available for call center agents as well as individuals with customer service experience who would like to be included in a learnership with one of our Australian technical support call center's in Salt River.

What we require:

- Matric / NQF 4
- Good knowledge of technical support
- Learners must be below the age of  29
- Excellent communication skills written and verbal
- Customer service skills/customer focus
- Problem solving ability/initiating action
- Teams players
- Willing to work shifts after training
- Currently unemployed

What you get:

- High level paid training (stipend)
- Opportunity to work with our existing team of experts
- Gain great experience
- Free transport either to or from work


Don't let this opportunity pass you by, apply TODAY!!!