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Merchants Recruitment Listings

  • Call Centre Agent

    Merchants Recruitment

    2 weeks ago

    Johannesburg, Gauteng

    Looking for a job to challenge your excellent customer service skills? Look no further…

    Calling all Customer Service Agents for a company based in Johannesburg for telephonic support to customers through the establishment of good customer relations and by marketing the company products and services to meet customer requirements. Ensure prompt resolution of queries so that customer service levels can be maximised and the business can achieve sustainable competitiveness.

    Qualifications:

    • Matric certificate (mandatory)
    • Call centre certificate (or relevant tertiary qualification or diploma or working towards one (advantageous)

    Experience:

    • Criminal and credit check (clear ITC)
    • 2 -3 years customer service experience
    • Good typing skills, data capturing ability
    • Administration skills
    • Computer literacy (MS Office)
    • Fluent in English and another official South African language preferably Afrikaans, isiZulu, Sesotho
    See more

    SalaryMarket Related

    Work TypeContract

  • Technical Support Agent

    Merchants Recruitment

    3 weeks ago

    Salt River, Western Cape

    We are currently have several vacancies for Technical Support Agents.

    You will provide technical support, information, resolve issues and provide any other service that may be required; as well as to interact with customer, concentration on resolving the issues, escalating learning and focusing on root causes of issues within an environment.

    Minimum Requirements

    Matric or NQF LV 4 Qualification

    Good Customer Service Skills

    Good Communications skills

    ADSL Wireless

    IT Qualification will be advantageous (A+ Course/MCDST preferable)

    Experience in support of connectivity (Dial, ADSL, Wireless, FTTH, LTE)

    See more

    SalaryMarket Related

    Work TypeContract

  • Call Centre Agent

    Merchants Recruitment

    3 weeks ago

    Durban, Kwazulu Natal

    Call Centre Agents

    CALL CENTRE OPPORTUNITY

    APPLY TODAY!

    Telecommunication company is looking for customer-centric individuals to join their vibrant team!!!

    Minimum requirements

    6 - 12 months call centre experience or 3 years strong customer service experience

    Ability to work within a 24-hour shift environment

    Credit and criminal clear

    Valid Matric

    Excellent communication skills

    Excellent Computer Skills

    You must complete your profile before applying.

    See more

    SalaryR4 000 p/m

    Work TypeContract

  • Service Desk Agent

    Merchants Recruitment

    on 2022/04/15

    Salt River, Western Cape

    Service Desk Agent

    Our company is looking for Service Desk Agent to join the team.

    The purpose of the position is to provide a customer-dedicated Service Desk team to register

    tickets within the prescribed IT Service Management (ITSM) tool and to classify reported

    incidents, requests and queries with the client’s products and undertake immediate efforts to

    restore service for the client.

    Main Duties and Responsibilities:

    • Resolving tickets, where possible, or allocating to the relevant 2nd line expert resolver
    • team for resolution
    • Providing positive confirmation that queries and/or incidents have been resolved
    • Liaising with the company’s incident management team in respect of major incidents and
    • owning the subsequent follow-ups with affected clients
    • Completing usage reports
    • Conduct data loading processes
    • Ensure client satisfaction feedback and remedial actions
    • Continuously improve service offering
    • Participate in Service Acceptance activities that require Service Desk Services to ensure Service Desk is capable of on-boarding
    • Deliver a professional and efficient (first) interface between the company and clients/customers
    • Analyses and interprets calls ensuring that the classification, prioritization and escalation of the requests are correct
    • Ensure that all user details are correct and that discrepancies are to be rectified
    • Ensures all oral and written communication consistently demonstrates a professional and friendly tone, maintaining faultless grammar and spelling standards
    • Offers a solution-based approach to all customer interactions tailored to the needs of the individual customer
    • Responds to all customers with willingness and appropriate tone and language
    • Ensures own product, system, process and policy knowledge is current
    • Identifies and documents gaps and/or inaccuracies and/or better ways of working with respect to Standard Operating Procedures
    • Takes accountability and responsibility for incident management as per ITIL standards and best practices

    Operational Efficiencies

    • Managing the client interactions with the company’s systems and products, prioritising based on business impact including client queries and/or incidents relating to the following:
    • Access to Customer systems and products
    • Product “How do I?”
    • Product data including Business Information and Consumer Information products
    • Software errors and codes
    • Software issues
    • Connectivity
    • Certificate Renewals
    • Adheres to scheduled shifts, rostered start/end/break times and any scheduled activities
    • Is available to manage all customer interactions as rostered within parameters, inclusive of calls, emails and other tasks
    • Takes care to ensure own safety and health at work, and to avoid adversely affecting the safety or health of any other person at work
    • Brings any out-of-line situations to the attention of management, including equipment failure
    • Adheres to all Service Desk Policies, Procedures, Codes of Conduct and legislative requirements
    • Resolves all client/customer queries within acceptable time frames
    • Meet and exceed productivity and client/customer satisfaction targets, as well as any other performance tarte
    • When any issue is required to be escalated, it will be escalated to the Team Leader as a 1st point of escalation

    How to apply

    Sign up and complete a profile on www.mycalling.co.za

    Minimum experience required:

    NQF Level 4 qualification

    0-6 months experience in Customer Service / Call Centre / Service Desk

    Knowledge / Awareness of ITIL highly advantageous

    Desired Skills

    Customer service orientation (L2)

    Planning and Organising (L2)

    Adaptability (L2)

    Multitasking

    Problem Solving (L2)

    Oral and Written Communication (L2)

    Technical Expertise (L2)

    Attention to detail

    Questioning and Probing

    Knowledge sharing

    Teamwork (L2)

    See more

    SalaryMarket Related

    Work TypeContract

  • Service Desk Analyst - Johannesburg

    Merchants Recruitment

    on 2022/04/15

    Randburg, Gauteng

    Job Purpose: To provide call logging and first call resolution for calls reported to the Service Desk.

    Responsibilities

    • Respond to all incoming calls and log client requests (log incidents on the system)
    • Analyse calls and ensure that the classification, prioritization and escalation of requests are correct
    • Update calls/incidents according to the standard defined process
    • Escalate to relevant technical support 
    • Monitor, maintain, track update and reports Service Desk queues
    • Provides 1st line support on LAN, WAN and WiFi networks

    Minimimum requirement

    • Matric/NQF Level 4 qualification
    • ITIL Foundation preferred
    • Knowledge in end user computing support
    • 1 Years' service desk agent experience
    • A+ preferred
    • N+ would be an added advantage
    • Problem Solving ability
    • Client service orientation
    • Excellent communication skills

    How to apply

    Sign up and complete a profile on www.mycalling.co.za

    Minimum experience required:

    NQF Level 4 qualification

    0-6 months experience in Customer Service / Call Centre / Service Desk

    Knowledge / Awareness of ITIL highly advantageous

    Desired Skills

    Customer service orientation (L2)

    Planning and Organising (L2)

    Adaptability (L2)

    Multitasking

    Problem Solving (L2)

    Oral and Written Communication (L2)

    Technical Expertise (L2)

    Attention to detail

    Questioning and Probing

    Knowledge sharing

    Teamwork (L2)

    See more

    SalaryMarket Related

    Work TypeContract

  • Call Centre Agent

    Merchants Recruitment

    on 2022/04/05

    Cape Town, Western Cape

    We have an exciting opportunity available as a Inbound Call Centre Agent.

    We are seeking deadline driven, goal orientated and motivated individuals to join our growing team. Your duties will include identifying and understanding customer needs and providing an excellent customer experience.

    Requirements:

    • Grade 12
    • 6 to 12 months experience in Customer Service
    See more

    SalaryMarket Related

    Work TypePermanent

  • Service Desk Analyst

    Merchants Recruitment

    on 2022/02/22

    Randburg, Gauteng

    We are currently looking for 3 x service desk analyst for a 4- month fixed term contract.

    • You must be able to start on the 7th of March 2022
    • You need to have an IT qualification
    • You need prior experience within an IT Service Desk Support environment
    See more

    SalaryMarket Related

    Work TypeContract

  • Call Centre Agents

    Merchants Recruitment

    on 2022/02/22

    Cape Town, Western Cape

    Are you available immediately? I am looking for call centre agents for an International campaign based in Salt River. Please apply if you meet the following criteria:

    • Matric
    • Fluent in English
    • Excellent communication skills
    • Excellent people skills
    • Able to work night shift
    • Customer service or call centre experience
    See more

    SalaryMarket Related

    Work TypePermanent

  • Call Centre Agent

    Merchants Recruitment

    on 2022/01/18

    Randburg, Gauteng

    INTERNATIONAL CUSTOMER Service representative

    Do you believe you have excellent customer service skills and the ability to be a team player while producing solid communication?

    If so…… this job is calling you!

    Customer service focuses on positively representing an organization, which allows you to promote innovation through the solutions you offer with your excellent communication skills.

    It will be highly advantageous if you have the following prior experience:

    • - Solved queries before
    • - Promoted brand equity and succeeded within a team
    • - Have worked in a call center
    • - Or have worked in customer service before

    And if you are a devoted online shopper yourself, you should be able to have the insider’s perspective to do this job.

    In this role, your focus would be assisting online shoppers and deliveries.

    Based in Randburg, Gauteng

    What we need from you:

    • - Education: Minimum qualification Matric Certificate/NQF Level 4 and Tertiary Studies will be highly advantageous
    • - Good typing skills and ability to capture data, minimum speed of 40 wpm @ 90% accuracy
    • - Must be proficient in basic mathematics.
    • - Ability to work shifts around the clock is mandatory – working hours to fall mainly within the 2pm to 9am time-bracket and includes weekdays, weekends, and public holidays.
    • - Clear Criminal and Fraud Record.
    • - Ability to converse with customers via phone, email and chat.
    • - Computer proficiency required.
    • - Must be self-motivated and a team player.
    • - High tolerance for stress, complexity and change.

    What the job provides you as an employee:

    • - Market related compensation
    • - Shift Allowance
    • - Transport for unsociable hours
    • - Opportunity to work within a large, established organization
    • - The prospect of exciting career growth if you work diligently, what you get out is what you put in.
    See more

    SalaryMarket Related

    Work TypePermanent

  • Customer Service Consultant - Local Campaign

    Merchants Recruitment

    on 2021/11/08

    Parktown, Gauteng

    We looking for a customer - orientated Service Agent whos genuinely interested and is passionate about people.

    The candidate should have a strong desire to help and forge strong relationships with customers and clients.

    Requirements: / NQF equivalent

    Matric

    1 year Inbound Call Centre Experience

    1 year Diploma in Hospitality/Tourism/Travel

    Aviation knowledge and skill

    Passenger handling

    Amadeus (Essential)

    See more

    SalaryR6 000 p/m

    Work TypeContract

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