Merchants Recruitment Listings

Looking for a job to challenge your excellent customer service skills? Look no further…

Calling all Customer Service Agents for a company based in Johannesburg for telephonic support to customers through the establishment of good customer relations and by marketing the company products and services to meet customer requirements. Ensure prompt resolution of queries so that customer service levels can be maximised and the business can achieve sustainable competitiveness.

Qualifications:

• Matric certificate (mandatory)
• Call centre certificate (or relevant tertiary qualification or diploma or working towards one (advantageous)

Experience:

• Criminal and credit check (clear ITC)
• 2 -3 years customer service experience
• Good typing skills, data capturing ability
• Administration skills
• Computer literacy (MS Office)
• Fluent in English and another official South African language preferably Afrikaans, isiZulu, Sesotho

We are currently have several vacancies for Technical Support Agents.

You will provide technical support, information, resolve issues and provide any other service that may be required; as well as to interact with customer, concentration on resolving the issues, escalating learning and focusing on root causes of issues within an environment.

Minimum Requirements

Matric or NQF LV 4 Qualification

Good Customer Service Skills

Good Communications skills

ADSL Wireless

IT Qualification will be advantageous (A+ Course/MCDST preferable)

Experience in support of connectivity (Dial, ADSL, Wireless, FTTH, LTE)

Call Centre Agents

CALL CENTRE OPPORTUNITY

APPLY TODAY!

Telecommunication company is looking for customer-centric individuals to join their vibrant team!!!

Minimum requirements

6 - 12 months call centre experience or 3 years strong customer service experience

Ability to work within a 24-hour shift environment

Credit and criminal clear

Valid Matric

Excellent communication skills

Excellent Computer Skills

You must complete your profile before applying.

Service Desk Agent

Our company is looking for Service Desk Agent to join the team.

The purpose of the position is to provide a customer-dedicated Service Desk team to register

tickets within the prescribed IT Service Management (ITSM) tool and to classify reported

incidents, requests and queries with the client’s products and undertake immediate efforts to

restore service for the client.

Main Duties and Responsibilities:

• Resolving tickets, where possible, or allocating to the relevant 2nd line expert resolver
• team for resolution
• Providing positive confirmation that queries and/or incidents have been resolved
• Liaising with the company’s incident management team in respect of major incidents and
• owning the subsequent follow-ups with affected clients
• Completing usage reports
• Conduct data loading processes
• Ensure client satisfaction feedback and remedial actions
• Continuously improve service offering
• Participate in Service Acceptance activities that require Service Desk Services to ensure Service Desk is capable of on-boarding
• Deliver a professional and efficient (first) interface between the company and clients/customers
• Analyses and interprets calls ensuring that the classification, prioritization and escalation of the requests are correct
• Ensure that all user details are correct and that discrepancies are to be rectified
• Ensures all oral and written communication consistently demonstrates a professional and friendly tone, maintaining faultless grammar and spelling standards
• Offers a solution-based approach to all customer interactions tailored to the needs of the individual customer
• Responds to all customers with willingness and appropriate tone and language
• Ensures own product, system, process and policy knowledge is current
• Identifies and documents gaps and/or inaccuracies and/or better ways of working with respect to Standard Operating Procedures
• Takes accountability and responsibility for incident management as per ITIL standards and best practices

Operational Efficiencies

• Managing the client interactions with the company’s systems and products, prioritising based on business impact including client queries and/or incidents relating to the following:
• Access to Customer systems and products
• Product “How do I?”
• Product data including Business Information and Consumer Information products
• Software errors and codes
• Software issues
• Connectivity
• Certificate Renewals
• Adheres to scheduled shifts, rostered start/end/break times and any scheduled activities
• Is available to manage all customer interactions as rostered within parameters, inclusive of calls, emails and other tasks
• Takes care to ensure own safety and health at work, and to avoid adversely affecting the safety or health of any other person at work
• Brings any out-of-line situations to the attention of management, including equipment failure
• Adheres to all Service Desk Policies, Procedures, Codes of Conduct and legislative requirements
• Resolves all client/customer queries within acceptable time frames
• Meet and exceed productivity and client/customer satisfaction targets, as well as any other performance tarte
• When any issue is required to be escalated, it will be escalated to the Team Leader as a 1st point of escalation

How to apply

Sign up and complete a profile on www.mycalling.co.za

Minimum experience required:

NQF Level 4 qualification

0-6 months experience in Customer Service / Call Centre / Service Desk

Knowledge / Awareness of ITIL highly advantageous

Desired Skills

Customer service orientation (L2)

Planning and Organising (L2)

Adaptability (L2)

Multitasking

Problem Solving (L2)

Oral and Written Communication (L2)

Technical Expertise (L2)

Attention to detail

Questioning and Probing

Knowledge sharing

Teamwork (L2)

Job Purpose: To provide call logging and first call resolution for calls reported to the Service Desk.

Responsibilities

• Respond to all incoming calls and log client requests (log incidents on the system)
• Analyse calls and ensure that the classification, prioritization and escalation of requests are correct
• Update calls/incidents according to the standard defined process
• Escalate to relevant technical support 
• Monitor, maintain, track update and reports Service Desk queues
• Provides 1st line support on LAN, WAN and WiFi networks

Minimimum requirement

• Matric/NQF Level 4 qualification
• ITIL Foundation preferred
• Knowledge in end user computing support
• 1 Years' service desk agent experience
• A+ preferred
• N+ would be an added advantage
• Problem Solving ability
• Client service orientation
• Excellent communication skills

How to apply

Sign up and complete a profile on www.mycalling.co.za

Minimum experience required:

NQF Level 4 qualification

0-6 months experience in Customer Service / Call Centre / Service Desk

Knowledge / Awareness of ITIL highly advantageous

Desired Skills

Customer service orientation (L2)

Planning and Organising (L2)

Adaptability (L2)

Multitasking

Problem Solving (L2)

Oral and Written Communication (L2)

Technical Expertise (L2)

Attention to detail

Questioning and Probing

Knowledge sharing

Teamwork (L2)

We have an exciting opportunity available as a Inbound Call Centre Agent.

We are seeking deadline driven, goal orientated and motivated individuals to join our growing team. Your duties will include identifying and understanding customer needs and providing an excellent customer experience.

Requirements:

• Grade 12
• 6 to 12 months experience in Customer Service

We are currently looking for 3 x service desk analyst for a 4- month fixed term contract.

• You must be able to start on the 7^th of March 2022
• You need to have an IT qualification
• You need prior experience within an IT Service Desk Support environment

Are you available immediately? I am looking for call centre agents for an International campaign based in Salt River. Please apply if you meet the following criteria:

• Matric
• Fluent in English
• Excellent communication skills
• Excellent people skills
• Able to work night shift
• Customer service or call centre experience

INTERNATIONAL CUSTOMER Service representative

Do you believe you have excellent customer service skills and the ability to be a team player while producing solid communication?

If so…… this job is calling you!

Customer service focuses on positively representing an organization, which allows you to promote innovation through the solutions you offer with your excellent communication skills.

It will be highly advantageous if you have the following prior experience:

• - Solved queries before
• - Promoted brand equity and succeeded within a team
• - Have worked in a call center
• - Or have worked in customer service before

And if you are a devoted online shopper yourself, you should be able to have the insider’s perspective to do this job.

In this role, your focus would be assisting online shoppers and deliveries.

Based in Randburg, Gauteng

What we need from you:

• - Education: Minimum qualification Matric Certificate/NQF Level 4 and Tertiary Studies will be highly advantageous
• - Good typing skills and ability to capture data, minimum speed of 40 wpm @ 90% accuracy
• - Must be proficient in basic mathematics.
• - Ability to work shifts around the clock is mandatory – working hours to fall mainly within the 2pm to 9am time-bracket and includes weekdays, weekends, and public holidays.
• - Clear Criminal and Fraud Record.
• - Ability to converse with customers via phone, email and chat.
• - Computer proficiency required.
• - Must be self-motivated and a team player.
• - High tolerance for stress, complexity and change.

What the job provides you as an employee:

• - Market related compensation
• - Shift Allowance
• - Transport for unsociable hours
• - Opportunity to work within a large, established organization
• - The prospect of exciting career growth if you work diligently, what you get out is what you put in.

We looking for a customer - orientated Service Agent whos genuinely interested and is passionate about people.

The candidate should have a strong desire to help and forge strong relationships with customers and clients.

Requirements: / NQF equivalent

Matric

1 year Inbound Call Centre Experience

1 year Diploma in Hospitality/Tourism/Travel

Aviation knowledge and skill

Passenger handling

Amadeus (Essential)