Merchants Recruitment Listings

The purpose of this role is to ensure the day to day management of a team of Agents, in a manner that is in line with excellent service delivery to meet the client’s contractual obligations. 

1. 1. People Management

• Coaches the team in order to ensure quality of delivery meets the appropriate standard
• Measures and manages the team to ensure out-of-line situations are immediately addressed
• Communicates information in a timely, accurate and understood manner to all team members
• Ensure that all Human Resources policies and procedures are observed

1. 2. Communication and Feedback

• Conduct team briefs as scheduled by the work force management team and inline with the weekly focus agenda set by the Operations Managers
• Ensure regular feedback is given to Agents with regards to action plans that have been set
• Ensure all relevant business communications are communicated to the team as and when required

1. 3. Reporting and Administration

• Sign off Agents timesheets on a weekly basis
• Track and accurately update operational performance files for Agents on a weekly basis
• Compiling and sending reports as required by the business for relevant updates

1. 4. Customer Satisfaction

• Drive the focus on improving the customer experience on every interaction through call listening, quality checking, coaching and feedback
• Work to resolve all customer queries that are escalated or are identified as detracting from the positive customer experience that we intend to generate
• Drive teams performance on systems and all metrics in accordance to the contractual obligation.

The purpose of this role is to ensure the day to day management of a team of Agents, in a manner that is in line with excellent service delivery to meet the client’s contractual obligations. 

1. 1. People Management

• Coaches the team in order to ensure quality of delivery meets the appropriate standard
• Measures and manages the team to ensure out-of-line situations are immediately addressed
• Communicates information in a timely, accurate and understood manner to all team members
• Ensure that all Human Resources policies and procedures are observed

1. 2. Communication and Feedback

• Conduct team briefs as scheduled by the work force management team and inline with the weekly focus agenda set by the Operations Managers
• Ensure regular feedback is given to Agents with regards to action plans that have been set
• Ensure all relevant business communications are communicated to the team as and when required

1. 3. Reporting and Administration

• Sign off Agents timesheets on a weekly basis
• Track and accurately update operational performance files for Agents on a weekly basis
• Compiling and sending reports as required by the business for relevant updates

1. 4. Customer Satisfaction

• Drive the focus on improving the customer experience on every interaction through call listening, quality checking, coaching and feedback
• Work to resolve all customer queries that are escalated or are identified as detracting from the positive customer experience that we intend to generate
• Drive teams performance on systems and all metrics in accordance to the contractual obligation.

The purpose of this role is to provide the organisation with payroll administration services

1. 1. Data Capturing & Filing

• Processes all payroll information, to facilitate timeous changes / updates to employee information (financial and statistical).
• Processes all leave documentation. (Annual leave, sick leave, etc)
• Checks all information is captured timeously and accurately
• Verifies and captures all employee contract documents for new/existing employees
• Processes all documentation for termination of employees Investigates queries and actions appropriately
• Informs Payroll Team Leader in respect of deadlines not being met and report any process digression
• Files all payroll documentation accurately and timeously
• Assists with tax year end process
• Implements processes and procedures to ensure information and data is current and available for reporting

1. 2. Payroll queries & Information

• Resolves first line queries from managers and team members as they relate to the processing of payroll data
• Responds as 1^st
  line support for payroll queries
• Resolves payroll queries within an acceptable time
• Escalates payroll queries as required and follows up to ensure resolution
• Exports reports and sends employee cost reports to business units
• Develops a collaborative relationship with the HR team to ensure queries are resolved timeously
• Works closely with HR Administrators to ensure complete coordination of efforts and procedures with pay, deductions, and benefits, tracking and reporting
• Ensure service delivery to internal and external customer requirements are met timeously.
• Transmits electronic fund transfers and ensures recording of events
• Ensures complete confidentiality by the payroll team of all issues and information pertaining to the payroll environment

1. 3. Employee benefits and data reconciliation

• Extracts payroll reports as required to determine all data is accurate
• Escalates report queries to Payroll Team Leader for resolution
• Reconciles the report against payments to be made for employee benefits
• Informs 3^rd
  parties in respect of any changes to employee status Forwards all Medical aid applications for processing timeously
• Captures information for Provident Fund for Withdrawals, contribution and  death claims)

1. 4. Reporting

• Responds to requests for payroll reporting
• Prepares and reports on payroll data
• Maintains accurate record keeping
• Reports on any discrepancies

We are looking for a Sales Coach to coordinate training activities that will help maximize our sales team’s performance.

Sales Coach responsibilities include mentoring new salespeople, designing individual and team training courses and preparing educational material. To be successful in this role, you should have a good understanding of sales techniques and the ability to motivate employees of varying seniority.

Ultimately, you will help our salespeople develop their skills and achieve their quotas.

Responsibilities

• Act as a consultant to salespeople and provide helpful advice on coping with job-related challenges
• Onboard and train new salespeople
• Identify individual and team training needs
• Develop educational material, including presentations, sales scripts and case studies
• Design training courses using gamification, role-playing activities and job simulation
• Gather feedback on all training programs from trainees, managers and instructors
• Set annual learning and development objectives for the sales team
• Maintain updated records of educational curriculum and material
• Evaluate employees’ performance after each training
• Monitor costs of training programs

Requirements

• Work experience as a Sales Coach, Sales Trainer or similar role
• Experience in a sales or customer service position is a plus
• Familiarity with role-playing activities and e-learning platforms
• Hands-on experience creating presentations (e.g. videos or slides)
• Excellent communication skills with the ability to motivate people
• Problem-solving skills
• BSc degree in Education, Human Resources or relevant field is a plus
• Additional training certification is a plus

Our International Call Centre has an awesome opportunity. We are seeking Technical Agents to join our Inbound Team. 

Please apply if you have:

• Matric or NQF Level 4 equivalent
• Excellent Communication Skills
• A Minimum of 6 months Customer Service Experience
• Availability to work shifts (particularly night shift/weekends). Transport provided for night shift.
  
• Credit and Criminal Clear
  
  

Advantageous:

• Matric or Tertiary studies which include computer subjects (CAT, IT etc)
• Previous Technical Support Experience
• Previous BPO Experience

CALL CENTRE OPPORTUNITY

APPLY TODAY!

Our Client is looking for technical individuals to join their vibrant team!!!

Minimum requirements

18 months Cisco CX Centers experience or

5+ years technical work experience in the networking industry

CCIE lab certification

Credit and criminal clear

Valid Matric

Excellent communication skills

Excellent Computer Skills

CALL CENTRE OPPORTUNITY

APPLY TODAY!

Our Client is looking for technical individuals to join their vibrant team!!!

Minimum requirements

Minimum 18 months Cisco CX Centers experience or 3 years technical work experience in the networking industry

CCNP certification

Credit and criminal clear

Valid Matric

Excellent communication skills

Excellent Computer Skills

CALL CENTRE OPPORTUNITY

APPLY TODAY!

Our Client is looking for technical individuals to join their vibrant team!!!

Minimum requirements

Minimum 6 months of Cisco CX Centers experience or 1 to 2 years required industry experience

CCNA certification

Deadline driven

Credit and criminal clear

Valid Matric

Excellent communication skills

Excellent Computer Skills

CALL CENTRE OPPORTUNITY

APPLY TODAY!

Our Client is looking for technical individuals to join their vibrant team!!!

Minimum requirements

Minimum 0 to 6 months of Cisco CX Centers experience or 1 year experience

Ability to troubleshoot

Credit and criminal clear

Valid Matric

Excellent communication skills

Excellent Computer Skills

CALL CENTRE OPPORTUNITY

APPLY TODAY!

A international  company is looking for customer-centric individuals to join their vibrant team!!!

Minimum requirements

12 months call centre experience or 3 years strong customer service experience

Ability to work within a 24-hour shift environment

Credit and criminal clear

Valid Matric

Excellent communication skills

Excellent Computer Skills