Merchants Recruitment Listings

Work with the Best

Are you ready to take the next step in your Career?

The purpose of this role is to support the design, development, implementation, maintenance, and continuous improvement of learning solutions across the business. The Junior Instructional Designer partners with business stakeholders, subject matter experts, project managers, and Learning & Development teams to create engaging, effective, and business-aligned learning interventions that support employee performance and organizational objectives

1. 1. Learning Needs Analysis & Solution Design

• Support multiple internal learning projects of varying size and complexity.
• Consult with stakeholders, subject matter experts, and internal partners to identify learning needs and define success measures.
• Conduct learning needs assessments and recommend appropriate training interventions.
• Evaluate existing training initiatives and identify opportunities for enhancement and improvement.
• Assist in the development of instructional design strategies aligned to business requirements.

1. 2. Learning Content Development

• Design and develop end-to-end learning solutions.
• Create participant guides, facilitator guides, presentations, job aids, reference materials, assessments, and supporting learning assets.
• Develop learning content for instructor-led, virtual, blended, and digital learning environments.
• Produce engaging learning experiences using adult learning principles and instructional design methodologies.
• Create and maintain storyboards for learning content development.

1. 3. Learning Delivery Support

• Facilitate or support Train-the-Trainer (TTT) sessions as required.
• Support the implementation of new learning solutions and training programs.
• Assist with virtual learning delivery and facilitation where required.
• Work with facilitators and operational teams to ensure successful learning implementation

1. 4. Quality Assurance & Continuous Improvement

• Validate training content and learning solutions with the Training Design Manager throughout the design and development lifecycle.
• Participate in post-implementation reviews and learning evaluations.
• Analyse learner feedback and performance outcomes to improve training effectiveness.
• Ensure training materials meet established instructional design standards and quality requirements.
• Conduct regular reviews of learning content to maintain relevance and business alignment.

1. 5. Content Maintenance & Governance

• Maintain, review, and update existing learning content and training materials.
• Ensure training content aligns with Learning and Development strategies and business requirements.
• Support the development and maintenance of instructional design standards, templates, and style guides.
• Incorporate approved business changes, trainer feedback, and priority change requests into training materials.
• Ensure version control and document management standards are maintained.

1. 6 Collaboration & Project Support

• Collaborate cross-functionally with project managers, operational teams, SMEs, and stakeholders.
• Support project planning and execution to meet timelines and deliverables.
• Participate in learning design discussions and continuous improvement initiatives.
• Communicate progress, risks, and dependencies to relevant stakeholders.
• Contribute to achieving Learning and Development departmental objectives.

Requirements

• Minimum 3+ years' experience applying adult learning principles and instructional design methodologies.
• Adult Education diploma, certificate, or degree.
• Knowledge of adult learning theories and learning evaluation methodologies.
• Experience developing digital and instructor-led training content.
• Experience with eLearning development tools and content creation technologies

Work With The Best

Are you ready to take the next step in your career?

To design, develop, implement, and continuously improve high-quality learning solutions that support business objectives, operational performance, and learner capability. The role partners with business leaders, stakeholders, and Subject Matter Experts (SMEs) to create engaging, effective, and measurable learning experiences using adult learning principles, instructional design methodologies, and digital learning technologies.

1.  Learning Design and Development

• Participate in multiple learning projects of varying size and complexity.
• Design and develop end-to-end learning solutions aligned to business and operational requirements.
• Develop virtual instructor-led training (VILT), eLearning modules, blended learning programmes, and learning pathways.
• Apply adult learning principles and instructional design methodologies to create effective learning experiences.
• Create learning assets including facilitator guides, learner workbooks, presentations, job aids, assessments, and reference materials.
• Develop scripts, storyboards, and multimedia learning content.

1. Training Need Analyses

• Consult with SMEs, business leaders, and stakeholders to identify learning and performance needs.
• Conduct learning needs analyses and recommend appropriate learning interventions.
• Define measurable learning objectives and success criteria.

• Translate business requirements into structured learning solutions.

1. Learning Quality Governance

• Validate learning content and solutions in partnership with the Training Design Manager.

• Ensure learning materials meet Merchants DATA quality standards and instructional design requirements.
• Review and update learning content regularly to maintain relevance and effectiveness.

1. Learning Delivery Support

• Lead and facilitate Train-the-Trainer (TTT) sessions where required.
• Support trainers and facilitators with learning implementation and delivery readiness.
• Provide guidance on instructional methodology and learning best practice.
• Facilitate virtual learning sessions using approved collaboration platforms.

1. Evaluation and Continuous Improvement

• Conduct learning evaluations and analyse feedback to measure effectiveness.
• Track learning outcomes and identify opportunities for improvement.
• Implement enhancements based on learner feedback, stakeholder input, and business performance data.
• Support continuous improvement initiatives aligned to the Learning & Development strategy

1.  Vendor and stakeholder Management

• Evaluate external learning vendors, consultants, and training providers.
• Provide recommendations regarding external learning solutions and resources.
• Build and maintain effective relationships with stakeholders, SMEs, and business leaders.
• Ensure alignment between learning initiatives and business objectives.

1. Learning technology and information

• Develop digital learning content using approved authoring tools.
• Leverage learning technologies to enhance learner engagement and accessibility.
• Maintain awareness of industry trends, emerging technologies, and instructional design best practices.
• Contribute to innovation within the learning design function

Requirements

• Diploma, Certificate or Degree in Adult Education, Instructional Design, Learning & Development or related field
• Adult Learning Principles
• eLearning Design Methodologies
• Learning Technologies and Platforms
• Minimum 3 years' instructional design experience
• Vyond, Articulate 360, Microsoft Office 365 / WebEx and Microsoft Teams

Now Hiring: Customer Service Agents

Are you passionate about delivering exceptional customer experiences? Join our team supporting a leading digital banking brand.

In this role, you will assist customers with everyday banking queries, handle fraud-related concerns, and manage transaction disputes in a fast-paced, customer-focused environment aligned with Canadian business hours.

Key Responsibilities

• Assist customers with their accounts and general banking inquiries

• Provide accurate, professional, and empathetic support via phone, email, and chat

• Investigate and resolve fraud alerts and transaction disputes

• Document cases clearly while following compliance and data security procedures

• Escalate complex cases when necessary and collaborate with internal fraud teams

Requirements

• Fluent in English (spoken and written)

• 12 months of call centre experience (banking or financial services experience is advantageous)

• Matric / NQF Level 4 

• Strong attention to detail and problem-solving skills

• Ability to remain calm and professional in sensitive or high-pressure situations

• Comfortable working with multiple systems and digital tools

Looking for a job to challenge your excellent customer service skills? Look no further.....

We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client! Our team of expert trainers look forward to teaching you all that you need to know before you hit the floor...

Job Description:

• Moderate all customer reviews and respond to email queries in English.
• Meets or exceeds quality and productivity goals assigned by management.
• Demonstrates clear and polite written and oral communication.
• Maintains a positive and professional demeanour and portrays the company in a positive light.
• Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels.
• Follows company policies and processes in order to process customer requests appropriately.
• Demonstrates knowledge and use of departmental resources, policies, and procedures.
• Uses customer service tools in order to provide an accurate response and an exceptional customer experience.
• Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service.
• Proactively communicates system and process issues, and customer feedback trends to management.
• Exceeds customer expectations by going above and beyond.
• All other duties as assigned.

What we require:

• Grade 12 or NQF Level 4.
• Criminal and credit clear.
• Strong command of the English language.
• English written and verbal fluency, suitable for an international client.
• Willing to work evening shifts/weekends.
• Exceptional customer service experience.
• At least 6 months call centre experience.
• Previous international call centre experience for at least 6-12 months highly advantageous.

 Looking for a job to challenge your excellent customer service skills? Look no further.....

We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client! Our team of expert trainers look forward to teaching you all that you need to know before you hit the floor...

Job Description:

• Moderate all customer reviews and respond to email queries in English.
• Meets or exceeds quality and productivity goals assigned by management.
• Demonstrates clear and polite written and oral communication.
• Maintains a positive and professional demeanour and portrays the company in a positive light.
• Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels.
• Follows company policies and processes in order to process customer requests appropriately.
• Demonstrates knowledge and use of departmental resources, policies, and procedures.
• Uses customer service tools in order to provide an accurate response and an exceptional customer experience.
• Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service.
• Proactively communicates system and process issues, and customer feedback trends to management.
• Exceeds customer expectations by going above and beyond.
• All other duties as assigned.

What we require:

• Grade 12 or NQF Level 4.
• Criminal and credit clear.
• Strong command of the English language.
• English written and verbal fluency, suitable for an international client.
• Willing to work evening shifts/weekends.
• Exceptional customer service experience.
• At least 6 months call centre experience.
• Previous international call centre experience for at least 6-12 months highly advantageous.

Are you ready to explore a new opportunity!

As a Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers.

We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner.
In short, we are looking for a commitment to make every customer interaction enjoyable!

Responsibilities

• Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
• 
  To fulfil customer requests, respond to inquiries/complaints, always demonstrating due attention to customer care and a professional approach.
• 
  Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided
• 
  Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfilment.
• 
  Remain current on program and product information by being committed to continuous learning
• 
  Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.

Requirements

6 – 12 Months Call centre experience or High-End retail

Matric/ NQF Level 4 or Grade 11

Clear Credit score and criminal record 

Position Overview:

As a Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!
Responsibilities:

• Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
• To fulfil customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.
• Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.
• Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfilment.
• Remain current on program and product information by being committed to continuous learning.
• Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.

Requirements

• Matric / NQF Level 4 qualification
• Min 6 months contact centre experience essential
• 6 months customer service experience required
• Speaks English, Zulu, Sotho or Afrikaans
• Able and willing to work rotational shifts
• 10 Hour shift including 1 hour lunch break (9 hour productive shift)
• Saturday, Sunday and Public Holiday
• 6 DAY SHIFT ROTATION (6am to midnight) within those parameters
• Demonstrated passion for customer satisfaction excellence and prior experience in an International Call Centre
• Interactive customer service environment required.
• Related experience in the food and/or retail industry considered an asset.
• Strong and developed oral and written communication skills, including typing, spelling and grammar.
• Demonstrated ability to implement change efforts.
• Ability to learn new skills/concepts and apply this knowledge quickly and accurately.
• Advanced knowledge of PCs and familiarity with system navigation.
• Positive attitude and demonstrated ability to get along with others.
• Professional, empathetic and naturally caring conversational style.
• Display tact and diplomacy in handling all levels of customer interaction.
• Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values and best practice.
• Ability to work all required shifts.
• Durban/KZN

We are looking for customer-focused individuals to join a dynamic banking environment supporting customers.

As a Customer Care Specialist, you will act as the first point of contact for customers, providing exceptional service while assisting with account-related queries, product information, customer requests, and complaint resolution. You will engage with customers professionally, identify their needs, ask probing questions, and utilise multiple systems to provide accurate solutions.

Minimum Requirements:

✔ Matric / NQF Level 4 
✔ Minimum 12 months Customer Service experience
✔ Experience within Retail, Hospitality, Banking, Contact Centre or high-end service environments advantageous
✔ Excellent English communication skills (spoken and written)
✔ Computer literacy and ability to work across multiple systems
✔ Typing speed of 25 wpm minimum
✔ Strong attention to detail and multitasking skills

Based Sandton/Alexandra

MDD AD 

As a Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!
Responsibilities:

• Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
• To fulfil customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.
• Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.
• Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfilment.
• Remain current on program and product information by being committed to continuous learning.
• Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.

Requirements

• Must have Matric/NQF L4
• Min 6 months call centre experience
• Previous Call Centre, Retail, customer facing experience highly recommended
• Speaks English
• Able and willing to work rotational shifts
• Oral and Written Communication
• Business writing chat skill required
• Customer Service Orientation
• Attention to Detail
• Problem Solving
• Adaptability
• Resilience
• Able and willing to work rotational shifts 

Are you passionate about helping people and creating exceptional customer experiences? Do you enjoy solving problems and making a difference in every customer interaction? If so, we want to hear from you!

About the Role

We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Consultants. In this role, you will engage with customers through calls, chats, and emails, providing support, resolving queries, and delivering a world-class customer experience.

What You'll Be Doing

• Handle inbound customer enquiries via calls, chats, and emails.
• Assist customers with merchandise, orders, and general e-commerce queries.
• Resolve customer issues efficiently, striving for first-contact resolution.
• Build strong customer relationships through professional and caring interactions.
• Support outbound sales event invitations via email and telephone.
• Deliver exceptional service while maintaining a positive customer experience.

Minimum Requirements

• 6-12 months customer service experience within a contact centre environment.
• Matric / NQF Level 4 qualification.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Passion for delivering outstanding customer service.

What We're Looking For

• A positive and friendly attitude.
• Excellent communication and interpersonal skills.
• Ability to remain calm and professional under pressure.
• A genuine desire to help customers and solve problems.
• Commitment to making every customer interaction enjoyable.