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Merchants Recruitment Listings

  • Shared Service Administration Manager (Call Centre)

    Employing company recruiting partner Merchants Recruitment.

    1 day ago

    Gauteng

    What would make you a good fit for this role

    The purpose of this position is to lead, direct and manage the day-to-day administrative activities, provide oversight and guidance to the development and monitoring of HR admin processes related to payroll, HRIS, recruitment and retention, governance, compliance and audit, compensation, benefits, training and development; as well as oversee the end-to-end HR administrative function.

    Minimum Requirements

    • 5+ years HR Admin & System Management and HR Admin Team experience,
    • 5 years management experience
    • 3 - 5 years SAGE People 300 and SAGE/ESS payroll systems experience
    • SAGE Super User

    Knowledge of:

    • Comprehensive Sage People 300 (all the HR Modules)
    • Dealing with high turnover and quick onboarding
    • Setting up reporting and tracking

    What you'll be doing

    Service Delivery

    • Ensure that the operational service level agreements and contractual requirements are met, Direct short and long term planning to meet operational and contractual targets
    • Serves as the subject matter expert on employee transactions and acts as an advisor to the organization to resolve and implement functional modifications when necessary
    • Establish and measure performance across all areas of the HR administration against agreed metrics or establish success metrics to build credibility and value and communicate changes in process proactively.
    • Identifies and implements process and technology improvements to enhance functional effectiveness and maximize operational effectiveness.
    • Works with relevant central/support areas to allocate resources and ensure easy, positive and brilliant experiences services internally and externally
    • Drives and supports the cultural change necessary within the internal organization and the business to drive the adoption of standardized processes and quality delivery.
    • Provides general administrative support such as preparing correspondence, forms and reports, arranges meetings, composes regular correspondence, processes confidential reports and documents (electronic and hard copy files), and tracks deadlines.
    • Ensures that the correct documentation is prepared, completed and uploaded for new hires, terminations or changes in pay, status or benefits.
    • Establishes, maintains and controls employee records, recruitment records, files, correspondence, reports, and organization charts.
    • Manages sensitive and confidential matters including employee relations, organization changes, and protects the security of information, data and files.
    • Conducts research, gathers data and statistical reports, and maintains statistical information.
    • Coordinates training events or programs and recommends resources, as needed.
    • Keeps up to date on current issues and matters in the organization related to HR department.
    • Administers and monitors new hire orientation programs
    • Maintains and monitors records of employee benefits and salary and ensures accuracy of records for audits
    • Maintains employee files by handling changes in employee status in timely manner.
    • Ensures effective receipt of and/or proper approvals on forms and enters changes in the HRIS system.
    • Prepares paperwork needed to create new employee profile and to place new employee on payroll.
    • Maintenance of employee directory and company organization charts.
    • Allocates, assigns and monitors all of the administrative resources for the Company to enable successful task performance.

    Operational Performance

    • Manages all systems and activities to ensure that production and quality expectations meet or exceed all departmental requirements. Ensures that all Company-related administrative electronic forms, reports, and processes are completed accurately and in a timely manner.
    • Conducts data integrity reviews to ensure that production and quality expectations are being met, providing timely feedback and coaching to ensure performance metrics are being met or exceeded
    • Works with HR Centres of Expertise and Business Partners to define appropriate HR service level targets and defined responsibilities
    • Manages technology vendor partners and the tools that they provide to support HR Service delivery.
    • Designs, develops, and generates reports, analyzing the data to ensure accuracy and to support decision making
    • Compiles work volume statistics and monitors other relevant and business-impacting metrics

    Budget Management

    • Provides input into and implements commercial models to drive process and operational efficiencies and enable pass through or charging of shared services delivery

    People Management

    • Ensures the department is fully equipped to handle the work load and distribute work flow
    • Selects and places candidates in terms of agreed recruitment and selection process
    • Monitors implementation of training needs as per individual development plans
    • Sets direct reports quantitative and qualitative performance objectives and ensure individual performance objectives are in place and reviewed to meet organisational and individual needs
    • Ensures performance reviews take place with direct reports, identifies poor performance and takes corrective action
    See more

    SalaryMarket Related

    Work TypePermanent

  • Day shift call centre agent

    Employing company recruiting partner Merchants Recruitment.

    3 days ago

    ., Gauteng

    Position Overview:
    As an International Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!
    Responsibilities:


    • Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
    • To fulfil customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.
    • Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.
    • Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfilment.
    • Remain current on program and product information by being committed to continuous learning.
    • Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.


    Requirements

    Must have Matric/NQF L4

    Min 6 months call centre experience

    Previous Call Centre, Retail, customer facing experience highly recommended

    Speaks English, Zulu, Sotho

    Able and willing to work rotational shifts

    General understanding of complex billing and payment concepts, credits and rebates and re billing calculations

    Oral and Written Communication (L2)

    Business writing chat skill required

    Customer Service Orientation (L2)

    Attention to Detail (Generic)

    Problem Solving (L2)

    Adaptability(L2)

    Resilience (L2)

    Speaks English, Zulu, Sotho

    Able and willing to work rotational shifts

    See more

    SalaryMarket Related

    Work TypeContract - long term

  • Team Leader - Agents KwaZulu-Natal

    Employing company recruiting partner Merchants Recruitment.

    1 week ago

    Durban, Kwazulu Natal

    Team Leader

    Are you ready to take the next step in your career?

    The purpose of this role is to ensure the day-to-day management of a team of Agents, in a manner that is in line with excellent service delivery to meet the client’s contractual obligations.

    What would make you a good fit for this role?

    • Must be willing and able to work in a shifted environment.

    Requirements

    • 1 year Call Centre experience
    • 6 – 12 months Team Leader/Supervisory experience
    • 6 – 12 months Team Leader/Supervisory experience

    Skills

    • Customer service orientation
    • Oral and written communication
    • Planning and organising
    • Problem solving
    • Teamwork
    • Coaching
    • Technical expertise – Call Centre technology
    • Attention to Detail

    What will you be doing?

    1. People Management

    • Coaches the team in order to ensure quality of delivery meets the appropriate standard
    • Measures and manages the team to ensure out-of-line situations are immediately addressed
    • Communicates information in a timely, accurate and understood manner to all team members
    • Ensure that all Human Resources policies and procedures are observed

    2. Communication and Feedback

    • Conduct team briefs as scheduled by the work force management team and inline with the weekly focus agenda set by the Operations Managers
    • Ensure regular feedback is given to Agents with regards to action plans that have been set
    • Ensure all relevant business communications are communicated to the team as and when required

    3. Reporting and Administration

    • Sign off Agents timesheets on a weekly basis
    • Track and accurately update operational performance files for Agents on a weekly basis
    • Compiling and sending reports as required by the business for relevant updates
    See more

    SalaryMarket Related

    Work TypePermanent

  • Customer Service Agent

    Employing company recruiting partner Merchants Recruitment.

    1 week ago

    Salt River., Western Cape

    Position Overview:
    As a Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!
    Responsibilities:


    • Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
    • To fulfil customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.
    • Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.
    • Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfilment.
    • Remain current on program and product information by being committed to continuous learning.
    • Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.


    Requirements


    • Matric / NQF Level 4 qualification
    • Min 6 months contact centre experience essential
    • 6 months customer service experience required
    • Speaks English, Zulu, Sotho
    • Able and willing to work rotational shifts
    • 10 Hour shift including 1 hour lunch break (9 hour productive shift)
    • Saturday, Sunday and Public Holiday
    • 6 DAY SHIFT ROTATION (6am to midnight) within those parameters
    • Graveyard rotation TBD
    • Demonstrated passion for customer satisfaction excellence and prior experience in an International Call Centre
    • English
    • Interactive customer service environment required.
    • Related experience in the food and/or retail industry considered an asset.
    • Strong and developed oral and written communication skills, including typing, spelling and grammar.
    • Demonstrated ability to implement change efforts.
    • Ability to learn new skills/concepts and apply this knowledge quickly and accurately.
    • Advanced knowledge of PCs and familiarity with system navigation.
    • Positive attitude and demonstrated ability to get along with others.
    • Professional, empathetic and naturally caring conversational style.
    • Display tact and diplomacy in handling all levels of customer interaction.
    • Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values and best practice.
    • Ability to work all required shifts.
    See more

    SalaryMarket Related

    Work TypeContract - long term

  • Outbound Sales Agent

    Employing company recruiting partner Merchants Recruitment.

    1 week ago

    Western Cape

    Looking for a job to challenge your excellent customer service skills? Look no further.....
    We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client! Our team of expert trainers look forward to teaching you all that you need to know before you hit the floor...
    Job Description:

    • Moderate all customer reviews and respond to email queries in English.
    • Meets or exceeds quality and productivity goals assigned by management.
    • Demonstrates clear and polite written and oral communication.
    • Maintains a positive and professional demeanour and portrays the company in a positive light.
    • Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels.
    • Follows company policies and processes in order to process customer requests appropriately.
    • Demonstrates knowledge and use of departmental resources, policies, and procedures.
    • Uses customer service tools in order to provide an accurate response and an exceptional customer experience.
    • Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service.
    • Proactively communicates system and process issues, and customer feedback trends to management.
    • Exceeds customer expectations by going above and beyond.
    • All other duties as assigned.

    About the role:

    • High-end international client
    • Lucrative Salary
    • Door to door transportation to be provided.
    • Night shift position

    What we require:

    • Grade 12 or NQF Level 4.
    • Criminal and credit clear.
    • South African citizen
    • Strong command of the English language.
    • English written and verbal fluency, suitable for an international client.
    • Willing to work evening shifts/weekends.
    • Exceptional customer service experience.
    • At least 6 months outbound sales experience.
    • Previous international call centre experience for at least 6-12 months highly advantageous.
    See more

    SalaryMarket Related

    Work TypeContract - long term

  • International Call Centre Agent

    Employing company recruiting partner Merchants Recruitment.

    1 week ago

    Salt River, Western Cape

    Looking for a job to challenge your excellent customer service skills? Look no further.....
    We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client! Our team of expert trainers look forward to teaching you all that you need to know before you hit the floor...
    Job Description:

    • Moderate all customer reviews and respond to email queries in English.
    • Meets or exceeds quality and productivity goals assigned by management.
    • Demonstrates clear and polite written and oral communication.
    • Maintains a positive and professional demeanour and portrays the company in a positive light.
    • Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels.
    • Follows company policies and processes in order to process customer requests appropriately.
    • Demonstrates knowledge and use of departmental resources, policies, and procedures.
    • Uses customer service tools in order to provide an accurate response and an exceptional customer experience.
    • Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service.
    • Proactively communicates system and process issues, and customer feedback trends to management.
    • Exceeds customer expectations by going above and beyond.
    • All other duties as assigned.

    About the role:

    • High-end international client
    • 5 Star (luxury) Hotel
    • Lucrative Salary
    • Door to door transportation to be provided.
    • Night shift position

    What we require:

    • Grade 12 or NQF Level 4.
    • Criminal and credit clear.
    • South African citizen
    • Strong command of the English language.
    • English written and verbal fluency, suitable for an international client.
    • Willing to work evening shifts/weekends.
    • Exceptional customer service experience.
    • At least 12 months sales experience.
    • Previous international call centre experience for at least 6-12 months highly advantageous.
    See more

    SalaryMarket Related

    Work TypeContract - long term

  • Call Centre agent

    Employing company recruiting partner Merchants Recruitment.

    2 weeks ago

    Western Cape

    Looking for a job to challenge your excellent customer service skills? Look no further.....
    We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client! Our team of expert trainers look forward to teaching you all that you need to know before you hit the floor...
    Job Description:

    • Moderate all customer reviews and respond to email queries in English.
    • Meets or exceeds quality and productivity goals assigned by management.
    • Demonstrates clear and polite written and oral communication.
    • Maintains a positive and professional demeanour and portrays the company in a positive light.
    • Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels.
    • Follows company policies and processes in order to process customer requests appropriately.
    • Demonstrates knowledge and use of departmental resources, policies, and procedures.
    • Uses customer service tools in order to provide an accurate response and an exceptional customer experience.
    • Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service.
    • Proactively communicates system and process issues, and customer feedback trends to management.
    • Exceeds customer expectations by going above and beyond.
    • All other duties as assigned.

    What we require:

    • Grade 12 or NQF Level 4.
    • Criminal and credit clear.
    • Strong command of the English language.
    • English written and verbal fluency, suitable for an international client.
    • Willing to work evening shifts/weekends.
    • Exceptional customer service experience.
    • At least 6 months call centre experience.
    • Previous international call centre experience for at least 6-12 months highly advantageous.
    See more

    SalaryMarket Related

    Work TypeContract - long term

  • Day shift call centre agent

    Employing company recruiting partner Merchants Recruitment.

    2 weeks ago

    ., Western Cape

    Matric/NQF equivalent

    Customer Service experience handling general enquiries like where’s my order, stock availability, handing off more complex queries to head office

    Computer Literate

    Problem Solving

    Oral and written Communication

    Customer Service Orientation

    Attention to Detail

    Monday to Friday (08:00 - 20:00)

    Saturday (Once a month (8:00-12:00)

    See more

    SalaryMarket Related

    Work TypeContract - long term

  • Call Centre agent

    Employing company recruiting partner Merchants Recruitment.

    2 weeks ago

    Western Cape

    Position Overview:
    As an International Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!
    Responsibilities:


    • Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
    • To fulfil customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.
    • Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.
    • Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfilment.
    • Remain current on program and product information by being committed to continuous learning.
    • Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.


    Requirements


    • Matric / NQF Level 4 qualification
    • Demonstrated passion for customer satisfaction excellence and prior experience in an International Call Centre
    • Interactive customer service environment required.
    • Related experience in the food and/or retail industry considered an asset.
    • Strong and developed oral and written communication skills, including typing, spelling and grammar.
    • Demonstrated ability to implement change efforts.
    • Ability to learn new skills/concepts and apply this knowledge quickly and accurately.
    • Advanced knowledge of PCs and familiarity with system navigation.
    • Positive attitude and demonstrated ability to get along with others.
    • Professional, empathetic and naturally caring conversational style.
    • Display tact and diplomacy in handling all levels of customer interaction.
    • Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values and best practice.
    • Ability to work all required shifts.
    See more

    SalaryMarket Related

    Work TypeContract - long term

  • Sales Agent Night Shift

    Employing company recruiting partner Merchants Recruitment.

    3 weeks ago

    Gauteng

    Sales Agent Night Shift

    Looking for a job to challenge your excellent customer service skills? Look no further.....
    We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client! Our team of expert trainers look forward to teaching you all that you need to know before you hit the floor...
    Job Description:

    • Moderate all customer reviews and respond to email queries in English.
    • Meets or exceeds quality and productivity goals assigned by management.
    • Demonstrates clear and polite written and oral communication.
    • Maintains a positive and professional demeanour and portrays the company in a positive light.
    • Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels.
    • Follows company policies and processes in order to process customer requests appropriately.
    • Demonstrates knowledge and use of departmental resources, policies, and procedures.
    • Uses customer service tools in order to provide an accurate response and an exceptional customer experience.
    • Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service.
    • Proactively communicates system and process issues, and customer feedback trends to management.
    • Exceeds customer expectations by going above and beyond.
    • All other duties as assigned.

    What we require:

    • Grade 12 or NQF Level 4.
    • Criminal and credit clear.
    • Strong command of the English language. Written and verbal fluency, suitable for an international client.
    • Willing to work evening shifts/weekends.
    • 12 months experience in customer service environment that had up/cross sales. 
    • At least 6 months sales experience Target driven sales experience.
    • Previous international call centre experience for at least 6-12 months highly advantageous.
    • Previous Customer service experience highly advantageous.
    See more

    SalaryMarket Related

    Work TypeContract - long term

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