Merchants Recruitment Listings

Job Purpose

We are looking for a forklift operator to move packages and material around our facilities. The successful  applicant will be  required to operate a forklift with the utmost care to ensure efficiency and safety.

Key Job responsibilities :

Loading, unloading, shipping and receiving warehouse items.

Transporting materials to different locations within the facility.

Optimizing loads to ensure operational efficiency.

Securing loads to machine before transportation.

Inspecting for damages to vehicles.

Scheduling vehicles for maintenance and repairs.

Operating and managing technical equipment.

Managing inventory by utilizing RF scanning equipment.

Picking and wrapping orders for shipment.

Identifying workplace safety hazards.

Adhering to safety management standards.

Adhering to production schedules.

Key Job requirements:

Matric
1+ years experience as a Forklift driver
Valid Forklift License
Reliability
Safety focused
Fluent communication skills
Ability to take instruction but work on your own initiative.

Overall Purpose of the Role:

The purpose of the role of the call centre agent is to telephonically attend to customer

queries in an inbound call centre environment.

Experience and Skills Required:
• 1 to 2 years Banking Call Centre experience essential
• Debit Card, credit card, personal loans and eCommerce experience non-negotiable
• SME Experience – Merchant Bank and Acquiring
• SME Experience – Issuing Bank and Issuer
• Verbal and written communication skills
• Excellent listening skills
• Problem analysis and problem solving
• Attention to detail
• Organisational skills
• Ability to work under pressure in an ever-changing environment
. High level of confidentiality and integrity and ability to remain professional at all
times
• Ability to function under pressure and maintain a positive can- do attitude
• Self-motivated, takes responsibility and has a sense of pride in their work
• Ability to work independently and in a team
• Customer centric orientation
• Resilience

Other Requirements:
Must be available to work rotational shifts, weekends and public holidays
Must be credit, criminal clear
Have a valid matric

Retail Canadian Giant is looking for French Speaking Customer Service Agents

Western Cape

Position Overview:

As a Customer Service Representative, you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!

Requirements:

• Demonstrated passion for customer satisfaction and 6-12 months experience in a Retail or Call Centre environment
• Ability to speak French and English essential
• Computer literate and familiar with system navigation.
• Ability to work all required shifts and weekends

What’s in it for you?

• Market related salary
• Transport for unfavourable hours
• MyHealth Medical Insurance

JOB PURPOSE

The purpose of this position is to provide timely restoration of service for clients by managing all requests (Incidents, Service Requests, and Events) through to successful completion.

• 2 years of Technical experience
• Proven product knowledge and experience in an ADSL/Wireless and FTTH environment
• 2 years call centre experience
• Thorough understanding of the internet and email.

• Basic network understanding, websites as well as servers
• Knowledge of MS Exchange, MS Office
• IT qualification will be advantageous (A+ Course/MCDST preferable)

• Experience in the support of connectivity (Dial, ADSL, Wireless, FTTH, LTE)
• Ability to work shifts
• Valid matric

JOB PURPOSE

The purpose of this position is to provide timely restoration of service for clients by managing all requests (Incidents, Service Requests, and Events) through to successful completion.

• 2 years of Technical experience
• Proven product knowledge and experience in an ADSL/Wireless and FTTH environment
• 2 years call centre experience
• Thorough understanding of the internet and email.

• Basic network understanding, websites as well as servers
• Knowledge of MS Exchange, MS Office
• IT qualification will be advantageous (A+ Course/MCDST preferable)

• Experience in the support of connectivity (Dial, ADSL, Wireless, FTTH, LTE)
• Ability to work shifts
• Valid matric

JOB PURPOSE

The purpose of this position is to provide timely restoration of service for clients by managing all requests (Incidents, Service Requests, and Events) through to successful completion.

• 2 years of Technical experience
• Proven product knowledge and experience in an ADSL/Wireless and FTTH environment
• 2 years call centre experience
• Thorough understanding of the internet and email.

• Basic network understanding, websites as well as servers
• Knowledge of MS Exchange, MS Office
• IT qualification will be advantageous (A+ Course/MCDST preferable)

• Experience in the support of connectivity (Dial, ADSL, Wireless, FTTH, LTE)
• Ability to work shifts
• Valid matric

KEY RESPONSIBILITIES

The job is a diverse and ever-changing one, with regular changes in the nature and focus of the day to day work.

Key responsibilities are:

1. Advising members by telephone, in correspondence and face to face if necessary, about a wide variety of dentolegal and ethical issues affecting their professional practice. This can include, but is not limited to: complaints, claims, inquests, disciplinary, GDS and Regulatory hearings, or a combination of one or more of these.

2. Investigating and evaluating cases affecting members where there may be a wide spectrum of potential risks to members’ professional standing. Making regular case-handling decisions, such as when to seek assistance from a Legal Advisor, taking into account the requirements of the individual case and member, in an effective and efficient manner. DLCs make decisions and give advice for which they are individually accountable in numerous matters which may be of significant importance to the professional interests and standing of dental members.

3. To work collaboratively within a multi-disciplinary team and to contribute to achieving team targets; to ensure that cases are handled effectively and efficiently by making good use of the resources available within the team by showing leadership and support for other members of the team, and the organisation as a whole.

4. Attending meetings, both remotely and in person, as part of the handling of individual cases, supporting and counselling members, and working collaboratively with the legal team.

5. Representing members’ interests both in writing and orally, in a wide variety of circumstances, including as part of a disciplinary process, whether involving an employer, a contracting body, the ombudsman, or the regulator.

6. Raising the profile of Dental Protection and the client through participation/contribution in events, publications etc. that assist in educating members and the profession at large about dentolegal issues, liaising with other stakeholders to uphold and promote the interests of Dental Protection and the client, the membership, and the profession at large.

7. To be aware, dynamic and adaptable to the changing face of the dentolegal environment, and the needs of Dental Protection, the client, and its membership

8. Interpretation and implementation of policy and benefits of membership in relation to individual cases within the Dental Department

9. To participate in staff recruitment to ensure the appointment of appropriate individuals

10. Undertaking other duties and tasks that from time to time may be allocated to the jobholder that are appropriate to the grade or role

11. Complying with applicable professional ethical guidance and all relevant internal rules, policy and procedures, including those relating to Health and Safety, Data Protection, IT Security and all those contained within the issued Staff Handbook.

    
    

    MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION Education/Qualifications/Training:

    -The jobholder is required to have both graduate and, ideally, postgraduate dental degrees and/or diplomas and to be fully registered and licensed with the recognised regulator within the relevant jurisdiction (e.g. the GDC). A healthcare law qualification would be advantageous

    -The jobholder must keep up to date with current advances and developments both in dentistry and relevant law, regulations, policies and procedures

    Specific Experience: Required

    -Postgraduate experience in clinical dentistry. Abilities/Skills/Knowledge:
    
    -A clear understanding of the legal and ethical principles that apply in relation to dental practice in the United Kingdom and/or in other relevant jurisdictions in which the client operates.

    • The jobholder must have:

      •   Excellent oral and written communication and interpersonal skills.

      •   An ability to apply the knowledge he or she has to members’ enquiries.

      •   Demonstrable ability to work effectively and collaboratively in a multi-disciplinary team

      •   An ability to tolerate ambiguity and uncertainty.

      •   Counselling skills.

      •   Negotiating skills.

      •   Advocacy skills.

      •   An analytical and timely, but pragmatic, approach to problem solving.

      •   Good financial awareness.

      •   Good time-management skills

      •   Integrity and respect for people of all roles and backgrounds, and the ability to gain trust

        and respect of colleagues, and external contacts

      •   Resilience and be highly motivated.

      •   The ability to travel to the clients Leeds, London and Edinburgh offices as appropriate.

Outbound Call Centre Agents

Purpose of the Job

The purpose of the job it is to follow up with customers and to satisfy all premium customers by increasing, developing and retaining the customer base through relationship building, using knowledge, skill and tools first time every time. Provide premium helps desk digital support through online/cellphone applications /email and case management providing an end to end customer engagement and effective decision making to offer an alternative solution, which may include cross-selling/upselling through a detailed needs analysis.

Below is the requirement:

24 months customer service experience or contact centre experience essential (Matric)

or

12 months experience in a frontline customer service or contact centre environment (a 3 year completed Tertiary Qualification in Finance)

OR

6 months experience in a frontline customer service or contact centre environment (Technical Qualification i.e. A+ or C+)

Previous Call Centre, Retail, Hospitality or FMCG / Digital (Technology) customer facing experience highly recommended

General understanding of complex billing and payment concepts, credits and rebates and re billing calculations

Must be credit and criminal clear

Ability and willing to work rotational shifts

Purpose of the Job

The purpose of the job it is to follow up with customers and to satisfy all premium customers by increasing, developing and retaining the customer base through relationship building, using knowledge, skill and tools first time every time. Provide premium helps desk digital support through online/cellphone applications /email and case management providing an end to end customer engagement and effective decision making to offer an alternative solution, which may include cross-selling/upselling through a detailed needs analysis.

Below is the requirement:

24 months customer service experience or contact centre experience essential (Matric)

or

12 months experience in a frontline customer service or contact centre environment (a 3 year completed Tertiary Qualification in Finance)

OR

6 months experience in a frontline customer service or contact centre environment (Technical Qualification i.e. A+ or C+)

Previous Call Centre, Retail, Hospitality or FMCG / Digital (Technology) customer facing experience highly recommended

General understanding of complex billing and payment concepts, credits and rebates and re billing calculations

Must be credit and criminal clear

Ability and willing to work rotational shifts