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Job Results For:
"Merchants Recruitment"
Merchants Recruitment
on 2021/07/30
Cape Town, Western Cape
Are you looking for a job to challenge your excellent customer service skills?
We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team to be part of a Learnership experience of customer service experts for our international client! Our team of expert trainers look forward to teaching you all that you need to know before you hit the floor...
Main Duties and Responsibilities
Moderate all customer reviews and respond to email queries in English.
Meets or exceeds quality and productivity goals assigned by management.
Demonstrates clear and polite written and oral communication.
Maintains a positive and professional demeanour and portrays the company in a positive light.
Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels.
Follows company policies and processes in order to process customer requests appropriately.
Demonstrates knowledge and use of departmental resources, policies, and procedures.
Uses customer service tools in order to provide an accurate response and an exceptional customer experience.
Escalates customer issues appropriately and correctly.
Demonstrates timely, accurate and professional customer service.
Proactively communicates system and process issues, and customer feedback trends to management.
Exceeds customer expectations by going above and beyond.
All other duties as assigned.
What we require:
Grade 12 or NQF Level 4.
Criminal and credit clear.
Strong command of the English language.
English written and verbal fluency, suitable for an international client.
Willing to work shifts/weekends.
Exceptional customer service experience.
At least 0-6 months call centre experience.
Previous international call centre experience for at least 0-6 months highly advantageous.
SalaryMarket Related
Work TypeContract
Merchants Recruitment
on 2021/07/19
Cape Town, Western Cape
Our company is looking for Service Desk Agent to join the team.
The purpose of the position is to provide a customer-dedicated Service Desk team to register
tickets within the prescribed IT Service Management (ITSM) tool and to classify reported
incidents, requests and queries with the client’s products and undertake immediate efforts to
restore service for the client.
Main Duties and Responsibilities:
Operational Efficiencies
How to apply
Sign up and complete a profile on www.mycalling.co.za
Minimum experience required:
NQF Level 4 qualification
0-6 months experience in Customer Service / Call Centre / Service Desk
Knowledge / Awareness of ITIL highly advantageous
Desired Skills
Customer service orientation (L2)
Planning and Organising (L2)
Adaptability (L2)
Multitasking
Problem Solving (L2)
Oral and Written Communication (L2)
Technical Expertise (L2)
Attention to detail
Questioning and Probing
Knowledge sharing
Teamwork (L2)
Good typing ability
SalaryMarket Related
Work TypeContract
Merchants Recruitment
on 2020/06/10
Johannesburg, Gauteng
We are searching for Fluent Spanish and English Speaking Call Centre Agents who are passionate about delivering exceptional Customer Service to our International Customers.
Minimum Requirements
SalaryMarket Related
Work TypeContract
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