Merchants Recruitment Listings

OUTBOUND CALL CENTRE AGENTS

Purpose of the Job

The purpose of the job it is to follow up with customers and to satisfy all premium customers by increasing, developing and retaining the customer base through relationship building, using knowledge, skill and tools first time every time. Provide premium helps desk digital support through online/cellphone applications /email and case management providing an end to end customer engagement and effective decision making to offer an alternative solution, which may include cross-selling/upselling through a detailed needs analysis.

Below is the requirement:

• 12 months outbound sales experience in Broadband – Fibre/LTE/ADSL sales
• Must be credit and criminal clear
• Good communication skills

JOB PURPOSE

The purpose of this position is to provide timely restoration of service for clients by managing all requests (Incidents, Service Requests, and Events) through to successful completion.

Below is the requirement

• 2 years helpdesk/call centre experience
• Matric and or Tertiary qualification
• Ability to handle escalations relating to any procedures and processes on the services and products offered
• Minimum 2 year experience, understanding and enforcement of SLA adherence
• Working knowledge of CRM tools
• Basic network understanding
• Understanding of websites advantageous
• Knowledge of MS Office with intermediate to advanced knowledge on Excel
• ISP experience advantageous
• Problem solving abilities

JOB PURPOSE

The purpose of this position is to provide timely restoration of service for clients by managing all requests (Incidents, Service Requests, and Events) through to successful completion.

Below are the requirements 

• Proven Product Knowledge and experience in an ADSL/Wireless environment
• 2 years inbound call centre experience
• Valid matric 
• Thorough Understanding of internet and email.
• Basic knowledge of computer hardware and software.
• Knowledge of operating systems, e.g. Windows 95, 98, Me, 2000, XP, Vista, Windows 7 and MAC
• IT qualification will be an advantage (A+ Course/MCDST preferable)

JOB PURPOSE

The purpose of this position is to provide timely restoration of service for clients by managing all requests (Incidents, Service Requests, and Events) through to successful completion.

Below are the requirements

• 2 years Technical experience
• Valid Matric
• Proven product knowledge and experience in an ADSL/Wireless and FTTH environment
• 2 years call centre experience
• Thorough understanding of the internet and email.
• Basic network understanding, websites as well as servers
• Knowledge of MS Exchange, MS Office
• IT qualification will be advantageous (A+ Course/MCDST preferable)
• Experience in the support of connectivity (Dial, ADSL, Wireless

• Proven Product Knowledge and experience in an ISP environment
• 2 – 3 years inbound call centre experience
• General knowledge of all technical aspects of internet technology incl. HTML, modems, network topology etc.
• Thorough understanding of internet and email.
• Basic knowledge of computer hardware and software.
• Good understanding of internet related services such as proxy servers, mail, authentication systems, ftp etc
• Exceptional diagnostic skills
• Detail knowledge of LAN’s (servers and topology)
• Advanced Word and Excel skills
• Web programming would be advantageous
• Knowledge of non-general operating systems i.e. Win NT/2000/Server 2003, Linux, MAC will be advantageous
• IT qualification will be an advantage (A+ Course/MCDST preferable)
• Special shift work

The purpose of this position is to provide accurate reports for operations and control the quality of delivery to Business Units. This position also conducts analytics to advise on process information and functionality.

1. 1. Reporting

• Identifies relevant sources of data from which to draw information
• Agrees report specification and format with line manager, operation and client
• Gathers and collates information into a report and ensures accuracy
• Delivers reporting requirements in a timely manner
• Facilitates the process of information analysis and report development for the operation

1. 2. Analysis

• Conducts statistical and commercial analysis to help aid understanding of the operation and identify risks / trends
• Explores and identifies reasons for such risks / trends
• Supports the Business Improvement team by providing required reporting and analytical support
• Identifies opportunities for further development within the management information systems

1. 3. Quality control

• Maintains each operation’s MI Brief
• Audits each operation’s MI and makes sure it is in line with the MI Brief
• Supports the operations in signing off all delivered reports and confirms that they are fit for purpose
• Works with the operations to encourage a standardized set of reporting and MI tools

LEARNERSHIP ALERT!!!

This Awesome opportunity is available for call center agents as well as individuals with customer service experience who would like to be included in a learnership with one of our Australian technical support call center's in Salt River.

What we require:

- Matric / NQF 4
- Good knowledge of technical support
- Learners must be below the age of  29
- Excellent communication skills written and verbal
- Customer service skills/customer focus
- Problem solving ability/initiating action
- Teams players
- Willing to work shifts after training
- Currently unemployed

What you get:

- High level paid training (stipend)
- Opportunity to work with our existing team of experts
- Gain great experience
- Free transport either to or from work


Don't let this opportunity pass you by, apply TODAY!!!

Inbound Customer Service Agents

We are Hiring and want YOU!!!

• Matric /Grade 12

• + 6 months customer service experience.

• Computer Literate with a working knowledge of MS Word, Excel and Outlook

If you care to join this fun and vibrant team, the following is on offer if you do qualify:

• Market related salary

• Monday – Sunday (8am till 8 pm ) Call centre environment

• Excellent training provided

Call Centre Agents 

We are Hiring and want YOU!!!

• Matric /Grade 12

• + 6 months customer service experience.

• Computer Literate with a working knowledge of MS Word, Excel and Outlook

If you care to join this fun and vibrant team, the following is on offer if you do qualify:

• Training R 20 per hour (4-6 weeks)

• Go live R 23 per hour

• 24/7 Call Centre environment

• Vibrant and happy working environment

• Able to speak  English, Zulu&sotho or English  & Afrikaans

• Excellent training provided

We are Hiring and want YOU!!!

• Matric /Grade 12

• + 6 months customer service experience.

• Computer Literate with a working knowledge of MS Word, Excel and Outlook

If you care to join this fun and vibrant team, the following is on offer if you do qualify:

• Training R29 per hour (8 weeks)

• Basic of R39 per hour

• Monday - Sunday any given days (5 days working/ 2 days off)

• Vibrant and happy working environment

• Free Transport (only collection)

• We are big on team support

• Excellent training provided