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  • Bilingual French & English Speaking Call Centre Agents

    Merchants Recruitment

    2 days ago

    Saltriver, Western Cape

    We are searching for Fluent French and English Speaking Call Centre Agents who are passionate about delivering exceptional Customer Service to our International Customers.

    Minimum Requirements 

    • Grade 12 / NQF Level 4 / Equivalent
    • 6 months Customer Service Experience in a Call Centre
    • French and English verbal & written communication skills
    • Availability to work shifts (International Call Centre)
    • SA id or a Valid work permit 

    We offer

    • Market related salary
    • Transport for Night Shift hours
    • Medical Insurance

    See more

    SalaryR7 000 p/m

    Work TypePermanent

  • Sales Agent

    Mweb

    2 weeks ago

    Parow, Western Cape

    Job Overview

    We connect with people:

    We’re proud to be an ISP which connect with people and “connect people”; be part of an involving, company where your contribution plays a major role in achieving business objectives.

    Are you energetic, customer-centric, target-driven and a go-getter? If yes, we are looking for you to join our high performing sales team.

    This is an opportunity where you get to drive your career by both determining your income and career goals. You will be responsible for servicing new and existing customers through inbound and outbound calls across all products. You will be required to do so by delivering a high-quality service and achieving high sales targets.

    Your day will look like this:

    • Meet and exceed daily inbound and outbound sales target new and existing
    • Selling narrowband products to a variety of broadband solutions and/or a combination of various products and services offered by MWEB.
    • Provide high quality assurance and customer service
    • Customer relationship building and management
    • Processing application and ensure high quality is maintained
    • Ensure that resolution of customer queries is dealt with in relation to the sales process.
    • Keep abreast with the latest technology and packages on offer via Training.

    Required Skills:

    • Ability to manage daily, weekly, monthly and yearly targets
    • Good negotiation and influencing skills
    • Good telephone etiquette
    • Good time management skills
    • Sales orientation
    • Team player
    • Attention to detail
    • Fluent in English and Afrikaans
    • Excellent time management and adherence to schedule

    Qualifications & Experience:

    • A minimum of 3 years proven outbound and cold calling sales experience essential.
    • Proven outbound and cold calling sales track record essential Knowledge of the ISP industry and products desirable.
    • Sound knowledge and use of the internet
    • Experience in cellular industry preferable
    • Fluent in English and Afrikaans
    • Matric

    Remuneration:  Market related CTC + Commission + internet connection at discounted rate + medical aid and Provident fund.

    See more

    SalaryMarket Related

    Work TypePermanent

  • Inbound Call Centre Technical Support Agent

    Merchants Recruitment

    3 weeks ago

    Saltriver, Western Cape

    Are you passionate about Technical Support and Customer Service? Join our International Call Centre providing Technical Support to our Customers.

    We offer

    • Salary: R4800 during training and thereafter R5400 with the potential to increase
    • Free Transport for Night Shift hours
    • Medical Insurance

    You Need

    • Grade 12 or NQF Level 4
    • 6 Months Call Centre Experience
    • Exceptional English verbal communication skills
    • The ability to work rotational shifts, (particularly night shift)/Saturdays/Sundays/Public Holidays
    • Reside in the Western Cape.

    Advantageous

    • International Call Centre Experience
    • Any Technical Support or IT Experience/Qualification/Part Qualification
    See more

    SalaryMarket Related

    Work TypePermanent

  • Technical Support Co-ordinator

    Merchants Recruitment

    on 2019/10/04

    Johannesburg, Gauteng

    • Proven Product Knowledge and experience in an ISP environment
    • 2 – 3 years inbound call centre experience
    • General knowledge of all technical aspects of internet technology incl. HTML, modems, network topology etc.
    • Thorough understanding of internet and email.
    • Basic knowledge of computer hardware and software.
    • Good understanding of internet related services such as proxy servers, mail, authentication systems, ftp etc
    • Exceptional diagnostic skills
    • Detail knowledge of LAN’s (servers and topology)
    • Advanced Word and Excel skills
    • Web programming would be advantageous
    • Knowledge of non-general operating systems i.e. Win NT/2000/Server 2003, Linux, MAC will be advantageous
    • IT qualification will be an advantage (A+ Course/MCDST preferable)
    • Special shift work
    See more

    SalaryMarket Related

    Work TypePermanent

  • MI Analyst

    Merchants Recruitment

    on 2019/10/03

    Salt River, Western Cape

    The purpose of this position is to provide accurate reports for operations and control the quality of delivery to Business Units. This position also conducts analytics to advise on process information and functionality.

    1. 1. Reporting
    • Identifies relevant sources of data from which to draw information
    • Agrees report specification and format with line manager, operation and client
    • Gathers and collates information into a report and ensures accuracy
    • Delivers reporting requirements in a timely manner
    • Facilitates the process of information analysis and report development for the operation
    1. 2. Analysis
    • Conducts statistical and commercial analysis to help aid understanding of the operation and identify risks / trends
    • Explores and identifies reasons for such risks / trends
    • Supports the Business Improvement team by providing required reporting and analytical support
    • Identifies opportunities for further development within the management information systems
    1. 3. Quality control
    • Maintains each operation’s MI Brief
    • Audits each operation’s MI and makes sure it is in line with the MI Brief
    • Supports the operations in signing off all delivered reports and confirms that they are fit for purpose
    • Works with the operations to encourage a standardized set of reporting and MI tools

    See more

    SalaryMarket Related

    Work TypePermanent

  • Telesales Agent

    Miway Life

    on 2019/10/03

    Parktown, Johannesburg, Gauteng

    Opportunity:

    How would you like to work for one of the fastest growing long term insurance businesses in South Africa? MiWayLife is always looking for confident, bold and ambitious individuals to join our go-getting sales team.

    We offer a vibrant, fast-paced work environment packed to the rafters with people with vision and energy. We provide training at our cost, you’ll receive a basic monthly salary, and an attractive commission-based package.

    Offering:

    • R4000 Basic salary, which can be more than doubled based on reaching targets and adherence criteria 
    • A unique unlimited commission model
    • Medical aid
    • Shuttle service to the closest taxi rank

    Requirements:

    • Driven to meet daily targets
    • A positive attitude 
    • The ability to adhere to a strict 8am start and the flexibility to work additional hours
    • The ability to work at least 2 Saturdays per month 
    • 1 Year Cold Calling experience  or 
    • 1 Year Sales contact centre experience in short term or Long term insuarance
    See more

    SalaryMarket Related

    Work TypePermanent

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