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  • Administrator

    Old Mutual

    on 2019/11/28

    Pinelands, Western Cape


    Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 17 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending.


    We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.


     


    The position is that of an Administrator whose primary role is to administer LISP & Unit Trust and Third Party Administration transactions that a client may request and assist the team in providing world-class service to all clients. The incumbent is individually accountable for achieving results through own efforts


    Documentation Processing


    ·      Follows standardised processes and provides administrative support in line with normal business functioning.


    ·         Provides an indirect service to customers and intermediaries.


    ·         Responds to immediate administrative requirements within procedure.


    ·         Follows standardised processes and provides administrative support in line with normal business functioning.


    ·         Delivers on daily production standards.


     


    Personal Effectiveness


    ·         Accountable for service delivery through own efforts.


    ·         Individually accountable for managing own time, tasks and output quality for  periods of 1 day to a maximum of 3 months.


    ·         Makes increased contributions by broadening individual skills.


    ·         Collaborates effectively with others to achieve personal results.


    ·         Accepts and lives the company values.


     


    Quality Assurance


    ·         Performs quality checks on own work.


    ·         Adheres to service and quality standards.


     


    Specific Key result Areas


    ·         Resolution of queries and management of exceptions to business rules.


    ·         Processing of LISP/Unit Trust/ Third Party Administration work-types via Silica, Fund Express, EMS and Bizagi


    ·         Telephonic and written communication in a clear, concise and professional manner to stakeholders.


    ·         Communicate problems and suggest solutions regarding existing processes.


    ·         Help colleagues reach team and departmental targets.


    ·         Plan work allocated to ensure compliance with applicable service standards.


    ·         Ensure that quality principles are applied to all aspects of processing.


    ·         Matric with Mathematics and/or Accounting is essential.


    ·         Post matric qualification will be advantageous.


    ·         Processing experience on LISP/Unit Trust funds/ Third Party Administration and products essential.


    ·         Knowledge and Processing on Silica is essential.


    ·         Ability to Process Correspondence on AWD/Bizagi is essential.


    ·         Previous relevant working experience within a processing environment.


    ·         Computer literacy - Ms Excel and Outlook.


    ·         Adaptable to rapidly changing environment.


    ·         Excellent communication and writing skills.


    ·         Show initiative and drive.


    ·         Able to work under pressure and be adaptable.


    ·         Stress Tolerance and flexibility.


    ·         Sound understanding of the Investment industry.


    ·         Awareness of client-care principles.


    ·         Ability to give and receive feedback.


    ·         Personal need for continuous learning.


    ·         High level of attention to detail.


    ·         Can-do positive attitude.


    ·         Demonstrate personal integrity and accountability.


    ·         High energy level and a passion for clients.


    ·         Sense of urgency and a need for achievement.


    ·         Ability to work independently and be a reliable team player.


    ·         Own transport/reliable transport arrangements to be able to work later or come in earlier


     


    NB:  The successful candidate may be required to work additional hours from time to time depending on the pricing sensitive nature of the investment business.


    Competencies


    ·         Information Monitoring


    ·         Initiating Action


    ·         Ownership


    ·         Planning & Organising


    ·         Team Orientation


    ·         Technical Knowledge


     



    See more

    SalaryR14 000 p/m

    Work TypeContract

  • Business Development Consultant

    Merchants Recruitment

    on 2019/10/07

    Midrand, Gauteng

    Job Purpose:

    The purpose of this role is to make outbound contacts to customer fleet owners and to update the customer details.

    The incumbent will need to be persistent, confident and customer-centric. Attention to details and exceptional typing and outbound telephony etiquette will be required to attend to our client needs.

    Requirements:

    The role requires a strong sales orientated individual with a proven track record in sales and customer experience management

    • Knowledge contact centres and use of email, Voice and data
    • Computer Literate MS Office
    • Good numerical skills,
    • Proven business acumen
    • Finance accreditations (Beneficial)
    • Solid knowledge of Automotive industry- sales and after sales and financial products
    • Motor Industry Experience( Benefit )
    • 1-2 years’ experience on Social Media Platforms
    • Valid Matric
    • Credit and criminal clear
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    SalaryMarket Related

    Work TypeContract

  • Call Centre Escalations Agent

    Merchants Recruitment

    on 2019/10/04

    Johanessburg, Gauteng

    JOB PURPOSE

    The purpose of this position is to provide timely restoration of service for clients by managing all requests (Incidents, Service Requests, and Events) through to successful completion.

    Below is the requirement

    • 2 years helpdesk/call centre experience
    • Matric and or Tertiary qualification
    • Ability to handle escalations relating to any procedures and processes on the services and products offered
    • Minimum 2 year experience, understanding and enforcement of SLA adherence
    • Working knowledge of CRM tools
    • Basic network understanding
    • Understanding of websites advantageous
    • Knowledge of MS Office with intermediate to advanced knowledge on Excel
    • ISP experience advantageous
    • Problem solving abilities
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    SalaryMarket Related

    Work TypeContract

  • Inbound Technical Customer Service Representative

    Merchants Recruitment

    on 2019/10/04

    Johanessburg, Gauteng

    JOB PURPOSE

    The purpose of this position is to provide timely restoration of service for clients by managing all requests (Incidents, Service Requests, and Events) through to successful completion.

    Below are the requirements 

    • Proven Product Knowledge and experience in an ADSL/Wireless environment
    • 2 years inbound call centre experience
    • Valid matric 
    • Thorough Understanding of internet and email.
    • Basic knowledge of computer hardware and software.
    • Knowledge of operating systems, e.g. Windows 95, 98, Me, 2000, XP, Vista, Windows 7 and MAC
    • IT qualification will be an advantage (A+ Course/MCDST preferable)
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    SalaryR10 000 p/m

    Work TypeContract

  • Technical Service desk Agent

    Merchants Recruitment

    on 2019/10/04

    Johanessburg, Gauteng

      JOB PURPOSE

      The purpose of this position is to provide timely restoration of service for clients by managing all requests (Incidents, Service Requests, and Events) through to successful completion.

      Below are the requirements

    • 2 years Technical experience
    • Valid Matric
    • Proven product knowledge and experience in an ADSL/Wireless and FTTH environment
    • 2 years call centre experience
    • Thorough understanding of the internet and email.
    • Basic network understanding, websites as well as servers
    • Knowledge of MS Exchange, MS Office
    • IT qualification will be advantageous (A+ Course/MCDST preferable)
    • Experience in the support of connectivity (Dial, ADSL, Wireless

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    SalaryMarket Related

    Work TypeContract

  • Technical Support Learnership

    Merchants Recruitment

    on 2019/09/12

    Cape Town, Western Cape

    LEARNERSHIP ALERT!!!

    This Awesome opportunity is available for call center agents as well as individuals with customer service experience who would like to be included in a learnership with one of our Australian technical support call center's in Salt River.

    What we require:

    - Matric / NQF 4
    - Good knowledge of technical support
    - Learners must be below the age of  29
    - Excellent communication skills written and verbal
    - Customer service skills/customer focus
    - Problem solving ability/initiating action
    - Teams players
    - Willing to work shifts after training
    - Currently unemployed

    What you get:

    - High level paid training (stipend)
    - Opportunity to work with our existing team of experts
    - Gain great experience
    - Free transport either to or from work


    Don't let this opportunity pass you by, apply TODAY!!!

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    SalaryR2 000 p/m

    Work TypeContract

  • Customer Service Agent

    Merchants Recruitment

    on 2019/09/06

    Salt River, Western Cape

    Looking for a job to challenge your excellent customer service skills? Look no further…..

    We are on the lookout for vibrant, energetic and driven individuals to join our contact centre team of customer service experts for our Canadian client and our team of expert trainers look forward to teaching you all that you need to know before you hit the floor...

    What’s in it for you:

    • Basic of R7250 per month
    • R500 Shift Allowance
    • Transport for unfavourable hours
    • MyHealth Medical Insurance
    • Job Type: Full-time – rotational shifts
    • Provident fund

    What we require:

    • Grade 12 or NQF Level 4
    • Strong command of the English language
    • English written and verbal fluency, suitable for an international client
    • Willing to work shifts/weekends
    • Exceptional customer service experience
    • At least 6-12 months call centre experience
    • At least 6-12 months core retail experience
    • Previous international call centre experience for at least 6-12 months highly advantageous
    See more

    SalaryR8 000 p/m

    Work TypeContract

  • Inbound Customer Service Agents

    Merchants Recruitment

    on 2019/09/04

    Johanessburg, Gauteng

    Inbound Customer Service Agents

    We are Hiring and want YOU!!!

    • Matric /Grade 12

    • + 6 months customer service experience.

    • Computer Literate with a working knowledge of MS Word, Excel and Outlook

    If you care to join this fun and vibrant team, the following is on offer if you do qualify:

    • Market related salary

    • Monday – Sunday (8am till 8 pm ) Call centre environment

    • Excellent training provided

    See more

    SalaryMarket Related

    Work TypeContract

  • Inbound Call Centre Agents

    Merchants Recruitment

    on 2019/09/04

    Johanessburg, Gauteng

    Call Centre Agents 

    We are Hiring and want YOU!!!

    • Matric /Grade 12

    • + 6 months customer service experience.

    • Computer Literate with a working knowledge of MS Word, Excel and Outlook

    If you care to join this fun and vibrant team, the following is on offer if you do qualify:

    • Training R 20 per hour (4-6 weeks)

    • Go live R 23 per hour

    • 24/7 Call Centre environment

    • Vibrant and happy working environment

    • Able to speak  English, Zulu&sotho or English  & Afrikaans

    • Excellent training provided

    See more

    SalaryR5 000 p/m

    Work TypeContract

  • Customer service Agent-MDD

    Merchants Recruitment

    on 2019/09/04

    Woodstock, Western Cape

    We are Hiring and want YOU!!!

    • Matric /Grade 12

    • + 6 months customer service experience.

    • Computer Literate with a working knowledge of MS Word, Excel and Outlook

    If you care to join this fun and vibrant team, the following is on offer if you do qualify:

    • Training R29 per hour (8 weeks)

    • Basic of R39 per hour

    • Monday - Sunday any given days (5 days working/ 2 days off)

    • Vibrant and happy working environment

    • Free Transport (only collection)

    • We are big on team support

    • Excellent training provided

    See more

    SalaryMarket Related

    Work TypeContract

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