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  • Sales Agent


    2 weeks ago

    Parow, Western Cape

    Job Overview

    We connect with people:

    We’re proud to be an ISP which connect with people and “connect people”; be part of an involving, company where your contribution plays a major role in achieving business objectives.

    Are you energetic, customer-centric, target-driven and a go-getter? If yes, we are looking for you to join our high performing sales team.

    This is an opportunity where you get to drive your career by both determining your income and career goals. You will be responsible for servicing new and existing customers through inbound and outbound calls across all products. You will be required to do so by delivering a high-quality service and achieving high sales targets.

    Your day will look like this:

    • Meet and exceed daily inbound and outbound sales target new and existing
    • Selling narrowband products to a variety of broadband solutions and/or a combination of various products and services offered by MWEB.
    • Provide high quality assurance and customer service
    • Customer relationship building and management
    • Processing application and ensure high quality is maintained
    • Ensure that resolution of customer queries is dealt with in relation to the sales process.
    • Keep abreast with the latest technology and packages on offer via Training.

    Required Skills:

    • Ability to manage daily, weekly, monthly and yearly targets
    • Good negotiation and influencing skills
    • Good telephone etiquette
    • Good time management skills
    • Sales orientation
    • Team player
    • Attention to detail
    • Fluent in English and Afrikaans
    • Excellent time management and adherence to schedule

    Qualifications & Experience:

    • A minimum of 3 years proven outbound and cold calling sales experience essential.
    • Proven outbound and cold calling sales track record essential Knowledge of the ISP industry and products desirable.
    • Sound knowledge and use of the internet
    • Experience in cellular industry preferable
    • Fluent in English and Afrikaans
    • Matric

    Remuneration:  Market related CTC + Commission + internet connection at discounted rate + medical aid and Provident fund.

    See more

    SalaryMarket Related

    Work TypePermanent

  • Inbound Call Centre Technical Support Agent

    Merchants Recruitment

    3 weeks ago

    Saltriver, Western Cape

    Are you passionate about Technical Support and Customer Service? Join our International Call Centre providing Technical Support to our Customers.

    We offer

    • Salary: R4800 during training and thereafter R5400 with the potential to increase
    • Free Transport for Night Shift hours
    • Medical Insurance

    You Need

    • Grade 12 or NQF Level 4
    • 6 Months Call Centre Experience
    • Exceptional English verbal communication skills
    • The ability to work rotational shifts, (particularly night shift)/Saturdays/Sundays/Public Holidays
    • Reside in the Western Cape.


    • International Call Centre Experience
    • Any Technical Support or IT Experience/Qualification/Part Qualification
    See more

    SalaryMarket Related

    Work TypePermanent

  • Problem Manager

    Merchants Recruitment

    on 2019/10/03

    Salt River, Western Cape


    The purpose of the position is to perform the Service Delivery Management function, using the Service Now tooling.

    Key Performance Areas:

    Client / Customer Service

    Manage and conduct the governance, facilitation and control of Incident, Problem, Change and Service Level Management functions

    Chair the Change Post Incident Review (CPIR) and document creation within 48 hrs of incident resolution

    Chair the Post Incident Review (PIR) and document creation within 48 hrs of incident resolution

    Create Service Resumption reports within 3 days of a Major Incident

    Create root cause analysis (RCA) documentation within 10 working days of a Major Incident, or RCA request

    Service Level Management monitoring and reporting on adherence to client service levels

    Proactive identification of risk of Service Level breaches

    Reactive reporting on Service Level breaches that have occurred

    Chair the Daily Service Review (DSR)

    Monitoring performance of various resolver groups and / or 3rd parties

    Problem Management:

    Responsible for managing the lifecycle of all problems and to prevent incidents from happening and minimize its impact. Maintain information about Known Errors and Workarounds.

    Proactive Problem Identification to improve overall availability of services.

    Problem Categorization and Prioritization to record and prioritize problems.

    Problem Diagnosis and Resolution to identify the underlying root cause of problems and initiate appropriate problem solutions.

    Problem and Error Control to monitor outstanding problem process statuses in order to introduce corrective measures.

    Problem Closure and Evaluation to ensure that the Problem Record contains a full historical description and Known Error Records are updated.

    Major Problem Review to review the resolutions of problems in order to prevent recurrence. To verify whether problems marked as closed have been eliminated.

    ITIL Problem Management Reporting to ensure that other Service Management processes and IT Management are informed of outstanding problems; their processing-statuses and existing Workarounds.

    Operational Efficiencies:

    Responsible for managing the lifecycle of all problems, i.e. prevent incidents from happening and to minimize the impact of incidents that cannot be prevented

    Adheres to scheduled shifts, rostered start times, end times, break times and any scheduled activities

    Takes care to ensure own safety and health at work, and to avoid adversely affecting the safety or health of any other person at work

    Brings any out-of-line situations to the attention of management, including equipment failure

    Captures all customer details and data relevant to the call or service intervention efficiently and accurately

    Adheres to all Call Centre Policies, Procedures, Codes of Conduct and legislative requirements

    Resolves all functions within acceptable time frames


    BTech highly advantageous

    7-8 years’ experience in Customer Service / Call Centre / Service Desk

    ITIL foundation certified


    Oral and written communication skills (L3)

    Problem Solving (L2)

    Customer service orientation (L3)

    Planning and organising (L3)

    Attention to detail






    See more

    SalaryMarket Related

    Work TypePermanent

  • Service Delivery Manager

    Old Mutual

    on 2019/10/02

    Cape Town, Western Cape

    Role overview

    This role is responsible for delivery of a variety of IT services to support business objectives and is individually accountable for achieving results through others, over periods of 3 months to a year. The IT Manager's business portfolio is smaller than that of a Senior IT Manager. The successful candidate will form part of the Old Mutual Emerging Markets Capability Cluster IT Delivery.

    The incumbent will be responsible for the management of the service delivery lifecycle within the Wealth IT delivery teams.

    He/she will have to collaborate with business stakeholders and IT interfaces, to creating solutions that are synergistic to the Wealth platform. The incumbent will also apply subject matter expertise to identify, develop, and implement techniques to improve engagement productivity, increase efficiencies, mitigate risks, resolve issues, and optimize cost savings and efficiencies for each client.

    Key Result Areas 

    • Accountable for the efficient operation of the area.
    • Provides thought leadership (operational and tactical focus) in areas of responsibility.
    • Manages various stakeholders in areas of responsibility.
    • Responsible for infrastructure management in areas of responsibility.
    • Responsible for change management around IT Implementations and upgrades
    • Responsible for clear and effective communication to team and business.
    • Provides technical consulting services where required.
    • Accountable for financial management in areas of responsibility.
    • Oversee Management and delivery of Projects.
    • Responsible for people management – includes talent management, change leadership.Ensures continuous service improvement.
    • Ensures systems security.
    • Responsible for aligning technology and technology support to business needs

    • Budget Control
      • Responsible for the financial management of the area, including budget setting and expense and income monitoring.
    • IT Solution Delivery Management
      • Actively demonstrate proactive resource planning and demand management capabilities.
        • Project gates - collaborate with the Business and Delivery partners to understand the business strategies and priorities and articulate the scope, business outcomes and targeted roles that will benefit from the investment. Collaborate with the Delivery and Business Partners to optimize the project schedule/scope.
        • User Acceptance Test - Engage as SME’s during the User Acceptance Test to validate the business requirements in the pre-production environment.
        • Change Management - Champion the change management plan by collaborating with business partners and IT to prepare for adoption and realize business value.
        • Team Effectiveness
        • Accountable for others' time, task and output quality.
        • Balances own priorities with directing and motivating others.
        • Creates a climate for optimal performance.
        • Guides and directs staff to achieve operational excellence standards.
        • Individually accountable for customer/client service delivery through efforts of a team.
        • Manage individual and team performance.
        • Plans and assigns work over the applicable period.
        • Selects potential staff to sustain customer/client service delivery.
      • Vendor & Contract Management
        • Manages the relationship between service providers and Old Mutual, including negotiations, contractualisation, service and support (SLAs).
        • Responsible for IT Contracts Management.

      Requirements: Skills, Qualifications

      • Matric, plus relevant 3 year degree/diploma qualification.
      • 5 – 7 years relevant IT work experience.
      • ITIL Certification essential
      • Must have 3-5 years management experience in an IT application environment.
      • Must have working knowledge of financial management.
      • Must have working knowledge of Project Management.
      • Building Customer and Partner Relationships - establishing and maturing relationships across multiple teams.
      • Confidence - Takes ownership of challenging situations that require engagement with stakeholders. Engages stakeholders to drive positive outcomes.
      • Keep abreast of best practice within the IT sector and must drive Innovation in the team
      • Investment business experience is advantageous
      • Must have SDLC (System Development Life Cycle) Knowledge and Experience
        • OR
      • Must have either Software Development or Business Analysis background
        • AND
      • Must have IT Demand Management and IT Delivery Management experience


      • Leading with influence
      • Innovation(Perspective)
      • Execution
      • Strategic
      • Personal Mastery (Learning)
      • Collaboration (Relating)
      • Customer First

      See more

      SalaryMarket Related

      Work TypePermanent

    • Senior Analyst Programmer

      Old Mutual

      on 2019/10/02

      Cape Town, Western Cape

      Role overview:

      Accountabilities for this role include Strong Development skills, systems analysis, interpreting and executing test plans. The incumbent is individually accountable for achieving results through own efforts.

      • Works closely with solution architect and business analyst to fashion out the technical vision for applications in the Identity and Access Management space.
      • Focuses on technical and business feasibility of a solution and ensure that it fits within well-established patterns and guidelines laid down by the solution architect.
      • Role includes coding, implementations, testing and system enhancements.
      • Also includes providing higher technical and programming support
      • Co-ordinates time and priorities to ensure that goals are met
      • Ability to understand big picture in which business operates
      • After Hours Standby is required for this Function
      • Have a good working relationship with users, business analysts and other technical staff
      • Works with little or no supervision
      • Advises management on best practices and design of new enhancements
      • Coaches junior staff members

      Key Result Areas :
      Personal Effectiveness

      • Accountable for service delivery through own efforts with only limited supervision.
        • Individually accountable for managing own time, tasks and output quality for periods of up to 6 months.
        • Makes increased contributions by broadening individual skills.
        • Collaborates effectively with others to achieve personal results. Accepts and lives the company values

      Specifications Development

      • Assists with analysis and design of new Web applications and databases.
      • Develops technical specifications / program specifications and systems documentation.
      • Responsible for systems analysis functions.
      • Advises management on effective applications, covering areas such as maintenance, support, interface and data management requirements.
      • Provides sizing and scoping for development work required.
      • Designs & documents technical specifications/program specifications.

      System Testing

      • Assists solution construction including programming, systems testing and correction of programme models. Accountable for Drafting and Execution of Unit Testing plans, Assists in developing test plans in conjunction with Senior Analyst Programmer or Business Analyst.

      System Programming

      • Develops, tests and implements new systems and system changes in accordance with agreed coding standards and principles.
      • Provides development solutions, which maintain the technical integrity of the solution. Performs data conversion.
      • Documents system features and functionality. The above is done under limited supervision.

      Quality Management

      • Ensures technical integrity of the solution.
      • Ensures that all system changes align with coding standards and principles


      • Mentors Programmers and Analyst Programmers through the development life cycle.

      Requirements: Skills, Qualifications and Experience required:

      • Matric, with an IT programming qualification.
      • Excellent problem solving and analytical skills.
      • Enterprise Integration experience advantageous.
      • OO design and development experience (at least 6 years’ experience) using ASP.Net, C#.Net, Web Services, XML , MQ.
      • Agile Software Development methodology, Team Foundation Server and Continuous integration advantageous.
      • Good client/server understanding (COM/COM+) Good practical understanding and experience of XML, UML & industry standards/trends related to the integration environment.
      • Practical experience in high volume capacity planning & performance tuning.
      • Ability to deliver as per agreed time standards and work under stress
      • Excellent verbal and written communication skills
      • Good system modelling skills will be an advantage.


      • Collaboration (Relating)
      • Customer First
      • Execution
      • Innovation (Perspective)
      • Leading with Influence
      • Personal Mastery (Learning)
      • Strategic

      See more

      SalaryMarket Related

      Work TypePermanent

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