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Business Process Outsourcing (BPO) Listings

  • Level 2 -Contact Centre Learnership

    Merchants Recruitment

    2 hours ago

    Hosted At: Cravenby High School, Western Cape

    Merchants is proud to host a Level-2 Contact Centre Learnership in Cravenby

    This is a free opportunity for individuals to build on their skillsets, by attending this 4-week learnership. This with the added benefit of automatically being considered for employment within the Merchants environment upon completion of the learnership. 

    This opportunity is only available to unemployed people with a matric qualification. You will be contacted with additional information should you have been successful in the shortlisting process. 

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    SalaryMarket Related

    Work TypePart-time

  • Administrator

    Old Mutual

    on 2019/11/28

    Pinelands, Western Cape

    Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 17 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending.

    We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.


    The position is that of an Administrator whose primary role is to administer LISP & Unit Trust and Third Party Administration transactions that a client may request and assist the team in providing world-class service to all clients. The incumbent is individually accountable for achieving results through own efforts

    Documentation Processing

    ·      Follows standardised processes and provides administrative support in line with normal business functioning.

    ·         Provides an indirect service to customers and intermediaries.

    ·         Responds to immediate administrative requirements within procedure.

    ·         Follows standardised processes and provides administrative support in line with normal business functioning.

    ·         Delivers on daily production standards.


    Personal Effectiveness

    ·         Accountable for service delivery through own efforts.

    ·         Individually accountable for managing own time, tasks and output quality for  periods of 1 day to a maximum of 3 months.

    ·         Makes increased contributions by broadening individual skills.

    ·         Collaborates effectively with others to achieve personal results.

    ·         Accepts and lives the company values.


    Quality Assurance

    ·         Performs quality checks on own work.

    ·         Adheres to service and quality standards.


    Specific Key result Areas

    ·         Resolution of queries and management of exceptions to business rules.

    ·         Processing of LISP/Unit Trust/ Third Party Administration work-types via Silica, Fund Express, EMS and Bizagi

    ·         Telephonic and written communication in a clear, concise and professional manner to stakeholders.

    ·         Communicate problems and suggest solutions regarding existing processes.

    ·         Help colleagues reach team and departmental targets.

    ·         Plan work allocated to ensure compliance with applicable service standards.

    ·         Ensure that quality principles are applied to all aspects of processing.

    ·         Matric with Mathematics and/or Accounting is essential.

    ·         Post matric qualification will be advantageous.

    ·         Processing experience on LISP/Unit Trust funds/ Third Party Administration and products essential.

    ·         Knowledge and Processing on Silica is essential.

    ·         Ability to Process Correspondence on AWD/Bizagi is essential.

    ·         Previous relevant working experience within a processing environment.

    ·         Computer literacy - Ms Excel and Outlook.

    ·         Adaptable to rapidly changing environment.

    ·         Excellent communication and writing skills.

    ·         Show initiative and drive.

    ·         Able to work under pressure and be adaptable.

    ·         Stress Tolerance and flexibility.

    ·         Sound understanding of the Investment industry.

    ·         Awareness of client-care principles.

    ·         Ability to give and receive feedback.

    ·         Personal need for continuous learning.

    ·         High level of attention to detail.

    ·         Can-do positive attitude.

    ·         Demonstrate personal integrity and accountability.

    ·         High energy level and a passion for clients.

    ·         Sense of urgency and a need for achievement.

    ·         Ability to work independently and be a reliable team player.

    ·         Own transport/reliable transport arrangements to be able to work later or come in earlier


    NB:  The successful candidate may be required to work additional hours from time to time depending on the pricing sensitive nature of the investment business.


    ·         Information Monitoring

    ·         Initiating Action

    ·         Ownership

    ·         Planning & Organising

    ·         Team Orientation

    ·         Technical Knowledge


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    SalaryR14 000 p/m

    Work TypeContract

  • MI Analyst

    Merchants Recruitment

    on 2019/10/03

    Salt River, Western Cape

    The purpose of this position is to provide accurate reports for operations and control the quality of delivery to Business Units. This position also conducts analytics to advise on process information and functionality.

    1. 1. Reporting
    • Identifies relevant sources of data from which to draw information
    • Agrees report specification and format with line manager, operation and client
    • Gathers and collates information into a report and ensures accuracy
    • Delivers reporting requirements in a timely manner
    • Facilitates the process of information analysis and report development for the operation
    1. 2. Analysis
    • Conducts statistical and commercial analysis to help aid understanding of the operation and identify risks / trends
    • Explores and identifies reasons for such risks / trends
    • Supports the Business Improvement team by providing required reporting and analytical support
    • Identifies opportunities for further development within the management information systems
    1. 3. Quality control
    • Maintains each operation’s MI Brief
    • Audits each operation’s MI and makes sure it is in line with the MI Brief
    • Supports the operations in signing off all delivered reports and confirms that they are fit for purpose
    • Works with the operations to encourage a standardized set of reporting and MI tools

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    SalaryMarket Related

    Work TypePermanent

  • Technical Support Learnership

    Merchants Recruitment

    on 2019/09/12

    Cape Town, Western Cape


    This Awesome opportunity is available for call center agents as well as individuals with customer service experience who would like to be included in a learnership with one of our Australian technical support call center's in Salt River.

    What we require:

    - Matric / NQF 4
    - Good knowledge of technical support
    - Learners must be below the age of  29
    - Excellent communication skills written and verbal
    - Customer service skills/customer focus
    - Problem solving ability/initiating action
    - Teams players
    - Willing to work shifts after training
    - Currently unemployed

    What you get:

    - High level paid training (stipend)
    - Opportunity to work with our existing team of experts
    - Gain great experience
    - Free transport either to or from work

    Don't let this opportunity pass you by, apply TODAY!!!

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    SalaryR2 000 p/m

    Work TypeContract

  • Customer service Agent-MDD

    Merchants Recruitment

    on 2019/09/04

    Woodstock, Western Cape

    We are Hiring and want YOU!!!

    • Matric /Grade 12

    • + 6 months customer service experience.

    • Computer Literate with a working knowledge of MS Word, Excel and Outlook

    If you care to join this fun and vibrant team, the following is on offer if you do qualify:

    • Training R29 per hour (8 weeks)

    • Basic of R39 per hour

    • Monday - Sunday any given days (5 days working/ 2 days off)

    • Vibrant and happy working environment

    • Free Transport (only collection)

    • We are big on team support

    • Excellent training provided

    See more

    SalaryMarket Related

    Work TypeContract

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