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Business Process Outsourcing (BPO) Listings

  • Spanish Speaking Call Centre Agents

    Merchants Recruitment

    3 weeks ago

    Johannesburg, Gauteng

    Spanish Speaking Call Centre Agents

    We are searching for Fluent Spanish and English Speaking Call Centre Agents who are passionate about delivering exceptional Customer Service to our International Customers.

    Minimum Requirements 

    • Grade 12 / NQF Level 4 / Equivalent
    • 1 year Customer Service Experience dealing with credit cards
    • Spanish and English verbal & written communication skills
    • Availability to work shifts (International Call Centre)
    • SA ID or a Valid work permit 
    See more

    SalaryMarket Related

    Work TypeContract

  • French Speaking Call Centre Agents

    Merchants Recruitment

    on 2020/04/01

    Johannesburg, Gauteng

    We are searching for Fluent French and English Speaking Call Centre Agents who are passionate about delivering exceptional Customer Service to our International Customers.

    Minimum Requirements 

    • Grade 12 / NQF Level 4 / Equivalent
    • 6 months Customer Service Experience in a Call Centre
    • French and English verbal & written communication skills
    • Availability to work shifts (International Call Centre)
    • SA id or a Valid work permit 
    See more

    SalaryMarket Related

    Work TypeContract

  • Head of Marketing

    Merchants Recruitment

    on 2020/03/12

    Bryanston, Gauteng

    Merchants is a leading BPO solution provider specialising in customer experience and customer interactions. We focus on people, process and technology to create exceptional customer experiences. We are passionate about people and our ability to attract the best talent, coupled with our rich history of success and innovation across different industries around the world, is what differentiates us from our competitors.

    JOB PURPOSE

    The purpose of this position is to create and execute marketing and communications (internal and external) activities to drive the Merchants brand awareness and positioning within the markets across all mediums in which the organisation operates.

    Market Research

    Conducts competitor reviews and monitors activities within the market from competitor offerings and wins including new products and services and market trends and business opportunities.

    Drives market research & intelligence activities to ensure that the sales and solutions teams are kept up to date with trends, competitor and market activity.

    Produces and delivers monthly internal research newsletters to internal audiences and quarterly e-zines to external audiences.

    Briefs, conducts research on customer and client satisfaction for both business improvement and PR activities.

    Marketing Plans

    Develops and manages marketing plans and programmes including value propositions, positioning, market segmentation, competitor analysis, collateral, references, with the assistance of the department Head.

    Owns the creation of solutions and external marketing plan and the initiatives to deliver on the agreed marketing strategy.

    Measures the ROI and measurement against the strategic objectives.

    Marketing Activity Execution

    Owns the execution of the external marketing plan and measures the ROI for all executed marketing initiatives within and across the lines of business.

    Works with sales and the extended marketing team to ensure revenue goals are met

    Develops sales tools and collateral content in preparation for go-to-market

    Provides relevant content for other marketing activities and ensures internal support services educated on the marketing plans and activities.

    Communications

    Works with the Marketing Manager – Communications on internal communication plans to ensure proactive employee communications and continued education in the business.

    Focuses external communication on the value proposition and market messaging to develop solutions identity, position key thought leaders and build mindshare with key target audiences.

    Delivers/develops case studies/success stories and reference sites.

    Financial Management

    Owns the management of the solutions and external marketing and communications spend against the budget.

    Ensures all systems pertaining to spend, forecasting and reconciliation are up to date.

    Communicates the spend versus budget and forecast to the relevant areas.

    Supplier Management

    Acts as marketing alliance to further build and maintain existing relationships with suppliers

    Defines and manages SLA achievement to ensure timeous delivery against budget.

    Manages the Supplier fund recovery where applicable.

    People Management

    Leadership

    Leads by example in living the values of the organisation

    Ensures the department is fully equipped to handle the work load and distribute work flow

    Coaches to ensure a full understanding of consequences of errors

    Creates an environment that fosters team work and co-operation amongst team members

    Creates awareness of Merchants strategic objectives and their alignment to the department and company objectives

    Communicates effectively, building and maintaining relationships

    Ensures consistent compliance to company policies and procedures, corporate governance and relevant legislation

    Attraction & Selection

    Ensures appropriate staffing and action accordingly

    Identifies need for creation of position and forward recommendation to direct manager and HR

    Ensures appointments are in line with EE targets / strategy

    Selects and places candidates in terms of agreed recruitment and selection process

    Retention

    Develops and empowers people, recognizing and rewarding value-added performance

    Training and Development

    Continually strives to up-skill and motivate staff through effective leadership, mentoring, coaching, performance improvement and the creation and implementation of individual development plans

    Monitors implementation of training needs as per individual development plans

    Career Pathing and Succession Planning

    Identifies, manages and develops talent

    Performance Management

    Sets direct reports quantitative and qualitative performance objectives and ensure individual performance objectives are in place and reviewed to meet organisational and individual needs

    Ensures bi-annual performance reviews take place with direct reports, identifies poor performance and takes corrective action

    Knowledge

    Marketing degree or equivalent.

    5 - 8 years’ experience in Marketing Management in a Solutions/Services Industry

    Proven track record of developing and delivering marketing plans with a multinational company

    MS Suite – Expert level

    See more

    SalaryMarket Related

    Work TypePermanent

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