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Western Cape Listings

  • Team Leader Agent

    Employing company recruiting partner Merchants Recruitment.

    3 hours ago

    Belville, Western Cape

    About the Role

    We are looking for a dynamic and driven IT Team Leader to manage and inspire a high-performing team in a 24/7 sales environment.
    You’ll be responsible for driving results, maintaining exceptional service standards, and leading a motivated team that thrives under pressure and around the clock.

    If you’re a natural leader with a passion for sales, coaching, and operational excellence — this role is for you!

    Key Responsibilities

    • Lead and manage a team of IT service working across rotating day and night shifts.
    • Drive the achievement of daily, weekly, and monthly sales targets.
    • Provide real-time coaching, feedback, and performance monitoring.
    • Ensure consistent delivery of top-quality IT Customer services and service interactions.
    • Maintain productivity and morale in a fast-paced, 24/7 operation.
    • Monitor performance metrics and report on individual and team performance.
    • Collaborate with cross-functional departments to optimise processes and results.

    Requirements

    • Minimum 1-2 years’ experience in a Team Leader or Supervisor role within a IT centre environment.
    • Proven ability to lead a target-driven team and achieve measurable results.
    • Comfortable working rotational shifts, including nights, weekends, and public holidays.
    • Strong leadership, coaching, and motivational skills.
    • Excellent communication and interpersonal abilities.
    • Resilient, adaptable, and results-focused.
    See more

    SalaryMarket Related

    Work TypePermanent

  • Team Leader Agent

    Employing company recruiting partner Merchants Recruitment.

    4 hours ago

    Salt River, Western Cape

    About the Role

    We are looking for a dynamic and driven Customer Service Team Leader to manage and inspire a high-performing team in a 24/7 sales environment.
    You’ll be responsible for driving results, maintaining exceptional service standards, and leading a motivated team that thrives under pressure and around the clock.

    If you’re a natural leader with a passion for sales, coaching, and operational excellence — this role is for you!

    Key Responsibilities

    • Lead and manage a team of customer service working across rotating day and night shifts.
    • Drive the achievement of daily, weekly, and monthly sales targets.
    • Provide real-time coaching, feedback, and performance monitoring.
    • Ensure consistent delivery of top-quality sales and service interactions.
    • Maintain productivity and morale in a fast-paced, 24/7 operation.
    • Monitor performance metrics and report on individual and team performance.
    • Collaborate with cross-functional departments to optimise processes and results.

    Requirements

    • Minimum 1-2 years’ experience in a Team Leader or Supervisor role within a customer service/call centre environment.
    • Proven ability to lead a target-driven team and achieve measurable results.
    • Comfortable working rotational shifts, including nights, weekends, and public holidays.
    • Strong leadership, coaching, and motivational skills.
    • Excellent communication and interpersonal abilities.
    • Resilient, adaptable, and results-focused.
    See more

    SalaryMarket Related

    Work TypePermanent

  • Customer Service

    Employing company recruiting partner Merchants Recruitment.

    2 weeks ago

    Salt River , Western Cape

    About Us:

    Join a dynamic, multilingual contact centre that supports global clients across various industries. We pride ourselves on delivering exceptional customer service and fostering a collaborative team environment.

    Key Responsibilities:

    • Handle inbound and outbound calls in French and English
    • Assist customers with queries, complaints, and product support
    • Maintain accurate records of customer interactions
    • Meet performance targets including call handling time and customer satisfaction
    • Collaborate with team leaders to resolve complex issues

    Requirements:

    • Fluent in French (spoken and written)
    • Strong communication and interpersonal skills
    • Previous experience in a call centre or customer service role preferred
    • Proficient in CRM systems and Microsoft Office
    • Ability to work flexible hours, including weekends

    What We Offer:

    • Ongoing training and career development
    • Vibrant, inclusive work culture
    • Opportunity to work with international clients
    •  
    See more

    SalaryMarket Related

    Work TypeContract - long term

  • French Speaking: Customer Service Agent

    Employing company recruiting partner Merchants Recruitment.

    2 weeks ago

    Salt River, Western Cape

    About Us:

    Join a dynamic, multilingual contact centre that supports global clients across various industries. We pride ourselves on delivering exceptional customer service and fostering a collaborative team environment.

    Key Responsibilities:

    • Handle inbound and outbound calls in French and English
    • Assist customers with queries, complaints, and product support
    • Maintain accurate records of customer interactions
    • Meet performance targets including call handling time and customer satisfaction
    • Collaborate with team leaders to resolve complex issues

    Requirements:

    • Fluent in French (spoken and written)
    • Strong communication and interpersonal skills
    • Previous experience in a call centre or customer service role preferred
    • Proficient in CRM systems and Microsoft Office
    • Ability to work flexible hours, including weekends

    What We Offer:

    • Ongoing training and career development
    • Vibrant, inclusive work culture
    • Opportunity to work with international clients
    •  
    See more

    SalaryMarket Related

    Work TypeContract - long term

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