Western Cape Listings

Our International Call Centre has an awesome opportunity. We are seeking Technical Agents to join our Inbound Team. 

Please apply if you have:

• Matric or NQF Level 4 equivalent
• Excellent Communication Skills
• A Minimum of 6 months Customer Service Experience
• Availability to work shifts (particularly night shift/weekends). Transport provided for night shift.
  
• Credit and Criminal Clear
  
  

Advantageous:

• Matric or Tertiary studies which include computer subjects (CAT, IT etc)
• Previous Technical Support Experience
• Previous BPO Experience

What will you do?

• Selling products telephonically
• Achievement of sales targets and objectives
• Adherence to Quality and Compliance processes to minimize business risk
• Manage your quality & compliance against benchmarks to minimize business risk, with the client in mind
• Maintain optimal operational efficiencies based on productivity measures
• Adapt and change to fit in with changing business operational requirements
• Resolve complaints and objections
• Build and maintain good client relationships
• Managing information regarding new products, rate changes, rulings, training updates etc.
• Keep abreast of developments and trends in the Industry – self learning
• Ensure commitment to the FAIS Fit & Proper qualification requirements

What will make you successful in this role?

Qualification & experience

• Grade 12 or a relevant NQF 4 qualification
• 1 years’ experience within a Sales Outbound Call Centre, or at least 2 years’ face to face sales experience (with targets attached to the sales)
• Financial services experience (advantageous)

Knowledge and skills 

• Good understanding of Financial Services Industry related legislation and regulation
• Understanding of sales processes and servicing industry
• Outbound Sales experience is required
• Fluency in English and one other South African official language
• A clear criminal and credit record
• Commitment to the FAIS Act and meeting Fit & Proper qualification requirements
• Willingness to work overtime.

Personal qualities 

• Selling skills
• Computer literacy
• Communication
• Planning and organising
• Building and maintaining relationships
• Treating Customers Fairly
• Initiative
• Results Driven/Achievement orientated
• Continuous learning
• Tenacity 

Role overview

This role provides response to administrative requirements in accordance with SLA parameters in a processing environment, under supervision. The incumbent is individually accountable for achieving results through their own efforts with support, coaching and direct supervision efforts.

Key Result Areas

SPECIFIC KEY RESULT AREAS:

• Follows only those standardized process that have been trained / coached in to provide administrative support.
• Provides an indirect service to customers and intermediaries.
• Delivers on daily production standards as determined by team leader / coach.
• Responds to immediate requirements within procedure.
• Uses standard administrative techniques to coordinate own work.
• Learner to Moderate level of technical knowledge.
• Limited multi skilling across product and process relevant to the business area.

GENERIC KEY RESULT AREAS:

• Co-ordinates own work using standard administrative techniques trained in.Need to be fully multi-skilled across
• Delivers on daily production standards as determined by team leader / coach.
• Follows only those standardized process that have been trained / coached in to provide administrative support.
• Provides an indirect service to customers and intermediaries under direct supervision of a team leader / trainer / coach.
• Responds to administrative requirements within procedure(s).

Personal Effectiveness

• Accepts and lives the company values.
• Accountable for service delivery through own efforts.
• Collaborates effectively with others to achieve personal results.
• Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
• Makes increased contributions by broadening individual skills.

Quality Assurance

• Adheres to service and quality standards

Requirements: Skills, Qualifications and Experience required

• Matric or equivalent NQF qualification
• Proof of current registration with a recognized Tertiary Institution
• Computer literacy with knowledge of MS Office: Word, Excel and Outlook
• Ability to prioritize work
• Ability to work
• Strong communication and interpersonal skills, both written and verbal
• Work effectively with colleagues and clients to accomplish team goals
• Additional Requirements 
  Candidates should be available to work the following shifts:
  9AM-2PM, Monday to Friday or 4:30PM-7PM Monday to Friday and 8AM-1PM on Saturdays.
  

Competencies

• Information Monitoring
• Initiating Action
• Ownership
• Planning & Organising
• Team Orientation
• Technical Knowledge

Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 17 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending.

We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.

The position is that of an Administrator whose primary role is to administer LISP & Unit Trust and Third Party Administration transactions that a client may request and assist the team in providing world-class service to all clients. The incumbent is individually accountable for achieving results through own efforts

Documentation Processing

· Follows standardised processes and provides administrative support in line with normal business functioning.

·      Provides an indirect service to customers and intermediaries.

·         Responds to immediate administrative requirements within procedure.

·         Follows standardised processes and provides administrative support in line with normal business functioning.

·         Delivers on daily production standards.

Personal Effectiveness

·         Accountable for service delivery through own efforts.

·         Individually accountable for managing own time, tasks and output quality for  periods of 1 day to a maximum of 3 months.

·         Makes increased contributions by broadening individual skills.

·         Collaborates effectively with others to achieve personal results.

·         Accepts and lives the company values.

Quality Assurance

·         Performs quality checks on own work.

·         Adheres to service and quality standards.

Specific Key result Areas

·         Resolution of queries and management of exceptions to business rules.

·         Processing of LISP/Unit Trust/ Third Party Administration work-types via Silica, Fund Express, EMS and Bizagi

·         Telephonic and written communication in a clear, concise and professional manner to stakeholders.

·         Communicate problems and suggest solutions regarding existing processes.

·         Help colleagues reach team and departmental targets.

·         Plan work allocated to ensure compliance with applicable service standards.

·         Ensure that quality principles are applied to all aspects of processing.

·         Matric with Mathematics and/or Accounting is essential.

·         Post matric qualification will be advantageous.

·         Processing experience on LISP/Unit Trust funds/ Third Party Administration and products essential.

·         Knowledge and Processing on Silica is essential.

·         Ability to Process Correspondence on AWD/Bizagi is essential.

·         Previous relevant working experience within a processing environment.

·         Computer literacy - Ms Excel and Outlook.

·         Adaptable to rapidly changing environment.

·         Excellent communication and writing skills.

·         Show initiative and drive.

·         Able to work under pressure and be adaptable.

·         Stress Tolerance and flexibility.

·         Sound understanding of the Investment industry.

·         Awareness of client-care principles.

·         Ability to give and receive feedback.

·         Personal need for continuous learning.

·         High level of attention to detail.

·         Can-do positive attitude.

·         Demonstrate personal integrity and accountability.

·         High energy level and a passion for clients.

·         Sense of urgency and a need for achievement.

·         Ability to work independently and be a reliable team player.

·         Own transport/reliable transport arrangements to be able to work later or come in earlier

NB:  The successful candidate may be required to work additional hours from time to time depending on the pricing sensitive nature of the investment business.

Competencies

·         Information Monitoring

·         Initiating Action

·         Ownership

·         Planning & Organising

·         Team Orientation

·         Technical Knowledge

Opportunity:

How would you like to work for one of the fastest growing long term insurance businesses in South Africa? Our Client  is always looking for confident, bold and ambitious individuals to join our go-getting sales team.

We offer a vibrant, fast-paced work environment packed to the rafters with people with vision and energy. We provide training at our cost, you’ll receive a basic monthly salary, and an attractive commission-based package.

Offering:

• Basic salary, which can be more than doubled based on reaching targets and adherence criteria
• A unique unlimited commission model
• Medical aid

Requirements:

• Driven to meet daily targets
• A positive attitude
• The ability to adhere to a strict 8am start and the flexibility to work additional hours
• The ability to work at least 2 Saturdays per month
• 1 Year Cold Calling experience or
• 1 Year Sales contact centre experience in short term or Long term insuarance

Job Overview

We connect with people:

We’re proud to be an ISP which connect with people and “connect people”; be part of an involving, company where your contribution plays a major role in achieving business objectives.

Are you energetic, customer-centric, target-driven and a go-getter? If yes, we are looking for you to join our high performing sales team.

This is an opportunity where you get to drive your career by both determining your income and career goals. You will be responsible for servicing new and existing customers through inbound and outbound calls across all products. You will be required to do so by delivering a high-quality service and achieving high sales targets.

Your day will look like this:

• Meet and exceed daily inbound and outbound sales target new and existing
• Selling narrowband products to a variety of broadband solutions and/or a combination of various products and services offered by MWEB.
• Provide high quality assurance and customer service
• Customer relationship building and management
• Processing application and ensure high quality is maintained
• Ensure that resolution of customer queries is dealt with in relation to the sales process.
• Keep abreast with the latest technology and packages on offer via Training.

Required Skills:

• Ability to manage daily, weekly, monthly and yearly targets
• Good negotiation and influencing skills
• Good telephone etiquette
• Good time management skills
• Sales orientation
• Team player
• Attention to detail
• Fluent in English and Afrikaans
• Excellent time management and adherence to schedule

Qualifications & Experience:

• A minimum of 3 years proven outbound and cold calling sales experience essential.
• Proven outbound and cold calling sales track record essential Knowledge of the ISP industry and products desirable.
• Sound knowledge and use of the internet
• Experience in cellular industry preferable
• Fluent in English and Afrikaans
• Matric

Remuneration:  Market related CTC + Commission + internet connection at discounted rate + medical aid and Provident fund.