Western Cape Listings

About the Role

We are looking for a dynamic and driven IT Team Leader to manage and inspire a high-performing team in a 24/7 sales environment.
You’ll be responsible for driving results, maintaining exceptional service standards, and leading a motivated team that thrives under pressure and around the clock.

If you’re a natural leader with a passion for sales, coaching, and operational excellence — this role is for you!

Key Responsibilities

• Lead and manage a team of IT service working across rotating day and night shifts.
• Drive the achievement of daily, weekly, and monthly sales targets.
• Provide real-time coaching, feedback, and performance monitoring.
• Ensure consistent delivery of top-quality IT Customer services and service interactions.
• Maintain productivity and morale in a fast-paced, 24/7 operation.
• Monitor performance metrics and report on individual and team performance.
• Collaborate with cross-functional departments to optimise processes and results.

Requirements

• Minimum 1-2 years’ experience in a Team Leader or Supervisor role within a IT centre environment.
• Proven ability to lead a target-driven team and achieve measurable results.
• Comfortable working rotational shifts, including nights, weekends, and public holidays.
• Strong leadership, coaching, and motivational skills.
• Excellent communication and interpersonal abilities.
• Resilient, adaptable, and results-focused.

About the Role

We are looking for a dynamic and driven Customer Service Team Leader to manage and inspire a high-performing team in a 24/7 sales environment.
You’ll be responsible for driving results, maintaining exceptional service standards, and leading a motivated team that thrives under pressure and around the clock.

If you’re a natural leader with a passion for sales, coaching, and operational excellence — this role is for you!

Key Responsibilities

• Lead and manage a team of customer service working across rotating day and night shifts.
• Drive the achievement of daily, weekly, and monthly sales targets.
• Provide real-time coaching, feedback, and performance monitoring.
• Ensure consistent delivery of top-quality sales and service interactions.
• Maintain productivity and morale in a fast-paced, 24/7 operation.
• Monitor performance metrics and report on individual and team performance.
• Collaborate with cross-functional departments to optimise processes and results.

Requirements

• Minimum 1-2 years’ experience in a Team Leader or Supervisor role within a customer service/call centre environment.
• Proven ability to lead a target-driven team and achieve measurable results.
• Comfortable working rotational shifts, including nights, weekends, and public holidays.
• Strong leadership, coaching, and motivational skills.
• Excellent communication and interpersonal abilities.
• Resilient, adaptable, and results-focused.

About Us:

Join a dynamic, multilingual contact centre that supports global clients across various industries. We pride ourselves on delivering exceptional customer service and fostering a collaborative team environment.

Key Responsibilities:

• Handle inbound and outbound calls in French and English
• Assist customers with queries, complaints, and product support
• Maintain accurate records of customer interactions
• Meet performance targets including call handling time and customer satisfaction
• Collaborate with team leaders to resolve complex issues

Requirements:

• Fluent in French (spoken and written)
• Strong communication and interpersonal skills
• Previous experience in a call centre or customer service role preferred
• Proficient in CRM systems and Microsoft Office
• Ability to work flexible hours, including weekends

What We Offer:

• Ongoing training and career development
• Vibrant, inclusive work culture
• Opportunity to work with international clients
•  

About Us:

Join a dynamic, multilingual contact centre that supports global clients across various industries. We pride ourselves on delivering exceptional customer service and fostering a collaborative team environment.

Key Responsibilities:

• Handle inbound and outbound calls in French and English
• Assist customers with queries, complaints, and product support
• Maintain accurate records of customer interactions
• Meet performance targets including call handling time and customer satisfaction
• Collaborate with team leaders to resolve complex issues

Requirements:

• Fluent in French (spoken and written)
• Strong communication and interpersonal skills
• Previous experience in a call centre or customer service role preferred
• Proficient in CRM systems and Microsoft Office
• Ability to work flexible hours, including weekends

What We Offer:

• Ongoing training and career development
• Vibrant, inclusive work culture
• Opportunity to work with international clients
•