Western Cape Listings

TFG & PNP SD AD

Are you ready to explore a new opportunity ?

We are looking for candidates who have a keen interest in solving customer issues and answering questions whilst being committed to delivering exceptional customer service in a caring and considerate manner.

In short , we are looking for a commitment to make every customer interaction enjoyable !

What you'll be doing : 

- Serve as the first contact point via phone , webchat and WhatsApp

- Troubleshoot and resolve common technical issues on the first contact , including but not limited to password resets , account lockouts , printer problems and system access errors.

-Accurately log , classify , prioritize and resolve or route tickets within agreed SLA timeframes using all the related IT systems provided .

- Maintain a courteous, empathetic and professional attitude in all user interactions.

REQUIREMENTS : 

Min 6 months customer service experience is essential

6 months Technical Support experience is required 

Must have matric 

Excellent written and verbal communication

TFG & PNP SD AD

Are you ready to explore a new opportunity ?

We are looking for candidates who have a keen interest in solving customer issues and answering questions whilst being committed to delivering exceptional customer service in a caring and considerate manner.

In short , we are looking for a commitment to make every customer interaction enjoyable !

What you'll be doing : 

- Serve as the first contact point via phone , webchat and WhatsApp

- Troubleshoot and resolve common technical issues on the first contact , including but not limited to password resets , account lockouts , printer problems and system access errors.

-Accurately log , classify , prioritize and resolve or route tickets within agreed SLA timeframes using all the related IT systems provided .

- Maintain a courteous, empathetic and professional attitude in all user interactions.

REQUIREMENTS : 

Min 6 months customer service experience is essential

6 months Technical Support experience is required 

Must have matric 

Excellent written and verbal communication

TFG & PNP SD AD

Are you ready to explore a new opportunity ?

We are looking for candidates who have a keen interest in solving customer issues and answering questions whilst being committed to delivering exceptional customer service in a caring and considerate manner.

In short , we are looking for a commitment to make every customer interaction enjoyable !

What you'll be doing : 

- Serve as the first contact point via phone , webchat and WhatsApp

- Troubleshoot and resolve common technical issues on the first contact , including but not limited to password resets , account lockouts , printer problems and system access errors.

-Accurately log , classify , prioritize and resolve or route tickets within agreed SLA timeframes using all the related IT systems provided .

- Maintain a courteous, empathetic and professional attitude in all user interactions.

REQUIREMENTS : 

Min 6 months customer service experience is essential

6 months Technical Support experience is required 

Must have matric 

Excellent written and verbal communication

About Us:

Join a dynamic, multilingual contact centre that supports global clients across various industries. We pride ourselves on delivering exceptional customer service and fostering a collaborative team environment.

Key Responsibilities:

• Handle inbound and outbound calls in French and English
• Assist customers with queries, complaints, and product support
• Maintain accurate records of customer interactions
• Meet performance targets including call handling time and customer satisfaction
• Collaborate with team leaders to resolve complex issues

Requirements:

• Fluent in French (spoken and written)
• Strong communication and interpersonal skills
• Previous experience in a call centre or customer service role preferred
• Proficient in CRM systems and Microsoft Office
• Ability to work flexible hours, including weekends

What We Offer:

• Ongoing training and career development
• Vibrant, inclusive work culture
• Opportunity to work with international clients
•  

About Us:

Join a dynamic, multilingual contact centre that supports global clients across various industries. We pride ourselves on delivering exceptional customer service and fostering a collaborative team environment.

Key Responsibilities:

• Handle inbound and outbound calls in French and English
• Assist customers with queries, complaints, and product support
• Maintain accurate records of customer interactions
• Meet performance targets including call handling time and customer satisfaction
• Collaborate with team leaders to resolve complex issues

Requirements:

• Fluent in French (spoken and written)
• Strong communication and interpersonal skills
• Previous experience in a call centre or customer service role preferred
• Proficient in CRM systems and Microsoft Office
• Ability to work flexible hours, including weekends

What We Offer:

• Ongoing training and career development
• Vibrant, inclusive work culture
• Opportunity to work with international clients
•