9
Job Results For:
"Western Cape"
Employing company recruiting partner Merchants Recruitment.
1 day ago
Cape Town, Western Cape
Work With The Best
At Merchants our vision is to create meaningful and sustainable futures for our people, by driving a culture of continuous learning through the many skills and development programmes we offer, which are designed to develop talent and fulfil potential.
If you were born to deliver exceptional service, apply to join our professional team and be ready to kick start your career. We’re always looking for expectational talent and are known around the world for our outstanding customer experience using the latest technology, best practice models and processes, and innovative ground-breaking training techniques.
We place our people at the centre of everything we do and believe that the way you treat your customers and people differentiates us.
Are you ready to take the next step in your career?
The purpose of this role is to ensure the day to day management of a team of Agents, in a manner that is in line with excellent service delivery to meet the client’s contractual obligations.
1. People Management
2. Communication and Feedback
3. Reporting and Administration
Requirements
Additional Requirements
Currently on a Personal Development Plan
Experience in a Sales environment is an advantage
Worked in American culture sector.
SalaryMarket Related
Work TypePermanent
Employing company recruiting partner Merchants Recruitment.
2 days ago
Woodstock, Western Cape
Work With The Best
At Merchants our vision is to create meaningful and sustainable futures for our people, by driving a culture of continuous learning through the many skills and development programmes we offer, which are designed to develop talent and fulfil potential.
If you were born to deliver exceptional service, apply to join our professional team and be ready to kick start your career. We’re always looking for expectational talent and are known around the world for our outstanding customer experience using the latest technology, best practice models and processes, and innovative ground-breaking training techniques.
We place our people at the centre of everything we do and believe that the way you treat your customers and people differentiates us.
Are you ready to take the next step in your career?
The purpose of this role is train, coach and evaluate agents’ interactions, ensuring the agents are ready, prepared and deliver exceptional customer experiences.
Training
Quality Evaluations
Coaching
General
Administration, Record Keeping and Reporting
Requirements
Additional Requirements
SalaryMarket Related
Work TypePermanent
Employing company recruiting partner Merchants Recruitment.
2 days ago
Woodstock, Western Cape
We are looking for a passionate Facilitator and Assessor to join our team! If you thrive in a dynamic learning environment and have a knack for delivery impactful training, this opportunity is for you!
What makes you a great fit?
✔ Willing and able to work in a shifted environment
✔ Diploma or Bachelor’s Degree from an accredited college or university
✔ Registered Facilitator and Assessor
✔ 3+ years of experience delivering NQF-aligned learning interventions
What will you be doing?
Qualifications:
SalaryMarket Related
Work TypePermanent
Employing company recruiting partner Merchants Recruitment.
3 days ago
Western Cape, Western Cape
At Merchants our vision is to create meaningful and sustainable futures for our people, by driving a culture of continuous learning through the many skills and development programmes we offer, which are designed to develop talent and fulfil potential.
If you were born to deliver exceptional service, apply to join our professional team and be ready to kick start your career. We’re always looking for expectational talent and are known around the world for our outstanding customer experience using the latest technology, best practice models and processes, and innovative ground-breaking training techniques.
We place our people at the centre of everything we do and believe that the way you treat your customers and people differentiates us.
Are you ready to explore a new opportunity?
As a Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers.
Requirements
• Matric or equivalent NQF Level 4 qualification
• 6 months customer service experience required
• Able and willing to work rotational shifts
• Excellent Communication skills
Don't miss out on this opportunity to advance your career. Apply now and start your journey to success!
SalaryMarket Related
Work TypeContract - long term
Employing company recruiting partner Merchants Recruitment.
4 days ago
Woodstock, Western Cape
Work With The Best
At Merchants our vision is to create meaningful and sustainable futures for our people, by driving a culture of continuous learning through the many skills and development programmes we offer, which are designed to develop talent and fulfil potential.
If you were born to deliver exceptional service, apply to join our professional team and be ready to kick start your career. We’re always looking for expectational talent and are known around the world for our outstanding customer experience using the latest technology, best practice models and processes, and innovative ground-breaking training techniques.
We place our people at the centre of everything we do and believe that the way you treat your customers and people differentiates us.
Are you ready to take the next step in your career?
The purpose of this position is to monitor schedule adherence, identify schedule inefficiencies and flag operational service level risks.
1. Adherence Monitoring
2. Reporting and administration
Requirements
SalaryMarket Related
Work TypePermanent
Employing company recruiting partner Merchants Recruitment.
2 weeks ago
Salt River, Western Cape
Are you passionate about developing talent and delivering customer service excellence? We’re seeking a Trainer & Quality Coach to support high-performance teams.
Your Mission
You'll be responsible for training new hires, coaching agents, and evaluating customer interactions to ensure consistent quality and outstanding service delivery.
What You’ll Do
Minimum Requirements
SalaryMarket Related
Work TypePermanent
Employing company recruiting partner Merchants Recruitment.
2 weeks ago
Western Cape, Western Cape
Work With The Best
At Merchants our vision is to create meaningful and sustainable futures for our people, by driving a culture of continuous learning through the many skills and development programmes we offer, which are designed to develop talent and fulfil potential.
If you were born to deliver exceptional service, apply to join our professional team and be ready to kick start your career. We’re always looking for expectational talent and are known around the world for our outstanding customer experience using the latest technology, best practice models and processes, and innovative ground-breaking training techniques.
We place our people at the centre of everything we do and believe that the way you treat your customers and people differentiates us.
Are you ready to take the next step in your career?
The purpose of this role is to ensure that the day to day management of a CX team is in line with CX deliverables according to SOW’s & OLA’s.
1. Service delivery
2. Collaboration and Optimization
3. Governance, Compliance and Best Practice
4. Escalations
5. CX Reporting
6. People Management
Requirements
SalaryMarket Related
Work TypePermanent
Employing company recruiting partner Merchants Recruitment.
3 weeks ago
Western Cape, Western Cape
What you will be doing;
The Customer Support Engineer is responsible for providing 1st line support for all incidents logged and to meet SLA’s to ensure that the appropriate action is taken within the scope of work of the role.
Query Resolution
Standard Adherence
Administration
Requirements
SalaryMarket Related
Work TypePermanent
Employing company recruiting partner Merchants Recruitment.
3 weeks ago
Western Cape, Western Cape
Work With The Best
At Merchants our vision is to create meaningful and sustainable futures for our people, by driving a culture of continuous learning through the many skills and development programmes we offer, which are designed to develop talent and fulfil potential.
If you were born to deliver exceptional service, apply to join our professional team and be ready to kick start your career. We’re always looking for expectational talent and are known around the world for our outstanding customer experience using the latest technology, best practice models and processes, and innovative ground-breaking training techniques.
We place our people at the centre of everything we do and believe that the way you treat your customers and people differentiates us.
Are you ready to take the next step in your career?
The purpose of this position is to monitor schedule adherence, identify schedule inefficiencies and flag operational service level risks.
1. Adherence Monitoring
2. Reporting and administration
Requirements
SalaryMarket Related
Work TypePermanent
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