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  • Sales Agent

    Mweb

    1 week ago

    Parow, Western Cape

    Job Overview

    We connect with people:

    We’re proud to be an ISP which connect with people and “connect people”; be part of an involving, company where your contribution plays a major role in achieving business objectives.

    Are you energetic, customer-centric, target-driven and a go-getter? If yes, we are looking for you to join our high performing sales team.

    This is an opportunity where you get to drive your career by both determining your income and career goals. You will be responsible for servicing new and existing customers through inbound and outbound calls across all products. You will be required to do so by delivering a high-quality service and achieving high sales targets.

    Your day will look like this:

    • Meet and exceed daily inbound and outbound sales target new and existing
    • Selling narrowband products to a variety of broadband solutions and/or a combination of various products and services offered by MWEB.
    • Provide high quality assurance and customer service
    • Customer relationship building and management
    • Processing application and ensure high quality is maintained
    • Ensure that resolution of customer queries is dealt with in relation to the sales process.
    • Keep abreast with the latest technology and packages on offer via Training.

    Required Skills:

    • Ability to manage daily, weekly, monthly and yearly targets
    • Good negotiation and influencing skills
    • Good telephone etiquette
    • Good time management skills
    • Sales orientation
    • Team player
    • Attention to detail
    • Fluent in English and Afrikaans
    • Excellent time management and adherence to schedule

    Qualifications & Experience:

    • A minimum of 3 years proven outbound and cold calling sales experience essential.
    • Proven outbound and cold calling sales track record essential Knowledge of the ISP industry and products desirable.
    • Sound knowledge and use of the internet
    • Experience in cellular industry preferable
    • Fluent in English and Afrikaans
    • Matric

    Remuneration:  Market related CTC + Commission + internet connection at discounted rate + medical aid and Provident fund.

    See more

    SalaryMarket Related

    Work TypePermanent

  • Webchat Consultant

    Merchants Recruitment

    1 week ago

    Saltriver, Western Cape

    We are searching for vibrant, energetic individuals who are determined to succeed in a fast paced Customer Service Environment? Use your excellent writing skills to respond promptly and effectively to our customers who choose to communicate via Webchat.

    Minimum Requirements

    • Grade 12 or NQF Level 4
    • 24 Months customer service experience with webchat / client free text email / blogging / live chat
    • The ability to navigate Windows
    • Typing skills of at least 25 wpm
    • Excellent verbal & written communication
    • Availability to work shifts

    We offer

    • Market related salary
    • Transport for Night Shift hours
    • Medical Insurance

    Advantageous

    • Knowledge of Telecoms / Digital industry
    • An understanding of Complex Billing & Payment Concepts
    • Previous Call Centre Experience
    See more

    SalaryMarket Related

    Work TypePermanent

  • Inbound Call Centre Technical Support Agent

    Merchants Recruitment

    2 weeks ago

    Saltriver, Western Cape

    Are you passionate about Technical Support and Customer Service? Join our International Call Centre providing Technical Support to our Customers.

    We offer

    • Salary: R4800 during training and thereafter R5400 with the potential to increase
    • Free Transport for Night Shift hours
    • Medical Insurance

    You Need

    • Grade 12 or NQF Level 4
    • 6 Months Call Centre Experience
    • Exceptional English verbal communication skills
    • The ability to work rotational shifts, (particularly night shift)/Saturdays/Sundays/Public Holidays
    • Reside in the Western Cape.

    Advantageous

    • International Call Centre Experience
    • Any Technical Support or IT Experience/Qualification/Part Qualification
    See more

    SalaryMarket Related

    Work TypePermanent

  • German Speaking Technical Service Desk Agent

    Merchants Recruitment

    on 2019/12/23

    Cape Town, Western Cape

    We are looking for fluent GERMAN speaking customer service professionals to join our team.

    Job Purpose:

    The purpose of the position is to provide 1st line support for all incidents logged to the Service Desk and to meet the SLA’s to ensure that the appropriate action is taken to assigning the call to the correct support teams.

    In this role you will:

    • Respond to all incoming calls within the agreed service level
    • Respond to e-mail, web, fax and monitoring requests that are logged onto the system
    • Ensure that all service requests are routed and allocated to the correct support group or person
    • Ensure that all user details are correct and that discrepancies are to be rectified through the correct channels
    • Escalates internally when support groups/people are not available to be allocated service requests
    • Ensures all oral and written communication, including email, consistently demonstrates a professional and friendly tone, maintaining faultless grammar and spelling standards
    • Offers a solution-based approach to all customer interactions tailored to the needs of the individual customer.
    • Responds to all customers with willingness and appropriate tone and language
    • Ensures own product, system, process and policy knowledge is current.

    Min Requirement for this role:

    • 12 months call centre experience in a service desk environment
    • Ability to work shifts within a 24/7 environment
    • Credit and Criminal Clear
    • Completed Matric or Equivalent Qualification
    • A+ or an equivalent IT Diploma or currently studying towards an advantage
    • Computer Literate with a working knowledge of MS Word, Excel and Outlook
    • Excellent command of English and German language are essential for this role
    See more

    SalaryMarket Related

    Work TypeContract

  • Registered Nurses (Opportunity to work internationally)

    4C Training and placements

    on 2019/11/28

    South Africa, Western Cape

    Are you a registered nurse in South Africa struggling to find the right opportunity?

    One of MyCalling's newest recruitment partners is looking to provide registered South African nurses with an opportunity to work in the United Kingdom. These opportunities will provide nurses with both exposure to international opportunities as well as the ability to earn in pounds. See below a few examples of some of the available opportunities with our recruiting partner:

    England based opportunities:

    Opportunity 1:

    • Flights to the UK paid for
    • 2 months paid shared accommodation
    • Cost of 1st OSCE attempt
    • First years NMC registration fees
    • All initial UK visa & IHS costs associated with your application
    • Family friendly working patterns
    • On site flexible nursery open 7am to 8pm 52 weeks a year
    • Salary: before pin £21,089 - after getting PIN £24,214

    Opportunity 2:

    • 3 months paid shared accommodation
    • Economy flight(s) at the start of employment
    • £150 hot food canteen vouchers
    • OSCE fees and transport to assessment (1 assessment)
    • NMC Computer Based Testing (CBT) (1 assessment) to be reimbursed once in the UK
    • First years NMC registration
    • All initial UK visa costs associated with your application (capped at £1250)
    • Salary: Salary prior to pin £21,089, salary after pin £24,214
    • (Plus 5% high cost area allowance will be added to your salary)

    Opportunity 3:

    • 1 CBT take to be reimbursed once in the UK
    • NMC Registration fee
    • NMC application fee
    • Visa and IHS paid to be reimbursed once in the UK
    • Flight to the UK
    • 3 months free accommodation for the cost of £30 a month and additional 3 months for the cost of £280 a month
    • 1 OSCE take
    • 1 IELTS/OET take to be reimbursed once in the UK
    • Salary prior to pin £ £18,813, salary after pin £24,214

    Opportunity 4 (Nurses with surgical and orthopaedics backgrounds)

    • Flight to the UK approx. cost £650 to be paid by the Hospital
    • Visa cost to be paid by the Hospital
    • I.H.S to be paid by the trust as a loan and paid back to the Hospital
    • £700 (approx.) living allowance to cover accommodation
    • OSCE 1st attempt as a loan to be paid back to the Hospital
    • OH & TB up to £150 approx.
    • Salary: circa £35,000

    If these opportunities interest you, kindly apply directly to this requisition and the relevant parties will contact you in order to proceed with this process.

    Requirements:

    1. 1. Candidates must be registered nurses in the South African context
    2. 2. Interested candidates must have worked in the nursing industry within the past year
    See more

    SalaryMarket Related

    Work TypeContract

  • Administrator

    Old Mutual

    on 2019/11/28

    Pinelands, Western Cape


    Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 17 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending.


    We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.


     


    The position is that of an Administrator whose primary role is to administer LISP & Unit Trust and Third Party Administration transactions that a client may request and assist the team in providing world-class service to all clients. The incumbent is individually accountable for achieving results through own efforts


    Documentation Processing


    ·      Follows standardised processes and provides administrative support in line with normal business functioning.


    ·         Provides an indirect service to customers and intermediaries.


    ·         Responds to immediate administrative requirements within procedure.


    ·         Follows standardised processes and provides administrative support in line with normal business functioning.


    ·         Delivers on daily production standards.


     


    Personal Effectiveness


    ·         Accountable for service delivery through own efforts.


    ·         Individually accountable for managing own time, tasks and output quality for  periods of 1 day to a maximum of 3 months.


    ·         Makes increased contributions by broadening individual skills.


    ·         Collaborates effectively with others to achieve personal results.


    ·         Accepts and lives the company values.


     


    Quality Assurance


    ·         Performs quality checks on own work.


    ·         Adheres to service and quality standards.


     


    Specific Key result Areas


    ·         Resolution of queries and management of exceptions to business rules.


    ·         Processing of LISP/Unit Trust/ Third Party Administration work-types via Silica, Fund Express, EMS and Bizagi


    ·         Telephonic and written communication in a clear, concise and professional manner to stakeholders.


    ·         Communicate problems and suggest solutions regarding existing processes.


    ·         Help colleagues reach team and departmental targets.


    ·         Plan work allocated to ensure compliance with applicable service standards.


    ·         Ensure that quality principles are applied to all aspects of processing.


    ·         Matric with Mathematics and/or Accounting is essential.


    ·         Post matric qualification will be advantageous.


    ·         Processing experience on LISP/Unit Trust funds/ Third Party Administration and products essential.


    ·         Knowledge and Processing on Silica is essential.


    ·         Ability to Process Correspondence on AWD/Bizagi is essential.


    ·         Previous relevant working experience within a processing environment.


    ·         Computer literacy - Ms Excel and Outlook.


    ·         Adaptable to rapidly changing environment.


    ·         Excellent communication and writing skills.


    ·         Show initiative and drive.


    ·         Able to work under pressure and be adaptable.


    ·         Stress Tolerance and flexibility.


    ·         Sound understanding of the Investment industry.


    ·         Awareness of client-care principles.


    ·         Ability to give and receive feedback.


    ·         Personal need for continuous learning.


    ·         High level of attention to detail.


    ·         Can-do positive attitude.


    ·         Demonstrate personal integrity and accountability.


    ·         High energy level and a passion for clients.


    ·         Sense of urgency and a need for achievement.


    ·         Ability to work independently and be a reliable team player.


    ·         Own transport/reliable transport arrangements to be able to work later or come in earlier


     


    NB:  The successful candidate may be required to work additional hours from time to time depending on the pricing sensitive nature of the investment business.


    Competencies


    ·         Information Monitoring


    ·         Initiating Action


    ·         Ownership


    ·         Planning & Organising


    ·         Team Orientation


    ·         Technical Knowledge


     



    See more

    SalaryR14 000 p/m

    Work TypeContract

  • French Speaking Customer Service Agent

    Merchants Recruitment

    on 2019/11/13

    Salt River, Western Cape

    Retail Canadian Giant is looking for French Speaking Customer Service Agents

    Western Cape

    Position Overview:

    As a Customer Service Representative, you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!


    Requirements:

    • Demonstrated passion for customer satisfaction and 6-12 months experience in a Retail or Call Centre environment
    • Ability to speak French and English essential
    • Computer literate and familiar with system navigation.
    • Ability to work all required shifts and weekends

    What’s in it for you?

    • Market related salary
    • Transport for unfavourable hours
    • MyHealth Medical Insurance
    See more

    SalaryR7 000 p/m

    Work TypePermanent

  • MI Analyst

    Merchants Recruitment

    on 2019/10/03

    Salt River, Western Cape

    The purpose of this position is to provide accurate reports for operations and control the quality of delivery to Business Units. This position also conducts analytics to advise on process information and functionality.

    1. 1. Reporting
    • Identifies relevant sources of data from which to draw information
    • Agrees report specification and format with line manager, operation and client
    • Gathers and collates information into a report and ensures accuracy
    • Delivers reporting requirements in a timely manner
    • Facilitates the process of information analysis and report development for the operation
    1. 2. Analysis
    • Conducts statistical and commercial analysis to help aid understanding of the operation and identify risks / trends
    • Explores and identifies reasons for such risks / trends
    • Supports the Business Improvement team by providing required reporting and analytical support
    • Identifies opportunities for further development within the management information systems
    1. 3. Quality control
    • Maintains each operation’s MI Brief
    • Audits each operation’s MI and makes sure it is in line with the MI Brief
    • Supports the operations in signing off all delivered reports and confirms that they are fit for purpose
    • Works with the operations to encourage a standardized set of reporting and MI tools

    See more

    SalaryMarket Related

    Work TypePermanent

  • Problem Manager

    Merchants Recruitment

    on 2019/10/03

    Salt River, Western Cape

    JOB PURPOSE

    The purpose of the position is to perform the Service Delivery Management function, using the Service Now tooling.

    Key Performance Areas:

    Client / Customer Service

    Manage and conduct the governance, facilitation and control of Incident, Problem, Change and Service Level Management functions

    Chair the Change Post Incident Review (CPIR) and document creation within 48 hrs of incident resolution

    Chair the Post Incident Review (PIR) and document creation within 48 hrs of incident resolution

    Create Service Resumption reports within 3 days of a Major Incident

    Create root cause analysis (RCA) documentation within 10 working days of a Major Incident, or RCA request

    Service Level Management monitoring and reporting on adherence to client service levels

    Proactive identification of risk of Service Level breaches

    Reactive reporting on Service Level breaches that have occurred

    Chair the Daily Service Review (DSR)

    Monitoring performance of various resolver groups and / or 3rd parties

    Problem Management:

    Responsible for managing the lifecycle of all problems and to prevent incidents from happening and minimize its impact. Maintain information about Known Errors and Workarounds.

    Proactive Problem Identification to improve overall availability of services.

    Problem Categorization and Prioritization to record and prioritize problems.

    Problem Diagnosis and Resolution to identify the underlying root cause of problems and initiate appropriate problem solutions.

    Problem and Error Control to monitor outstanding problem process statuses in order to introduce corrective measures.

    Problem Closure and Evaluation to ensure that the Problem Record contains a full historical description and Known Error Records are updated.

    Major Problem Review to review the resolutions of problems in order to prevent recurrence. To verify whether problems marked as closed have been eliminated.

    ITIL Problem Management Reporting to ensure that other Service Management processes and IT Management are informed of outstanding problems; their processing-statuses and existing Workarounds.

    Operational Efficiencies:

    Responsible for managing the lifecycle of all problems, i.e. prevent incidents from happening and to minimize the impact of incidents that cannot be prevented

    Adheres to scheduled shifts, rostered start times, end times, break times and any scheduled activities

    Takes care to ensure own safety and health at work, and to avoid adversely affecting the safety or health of any other person at work

    Brings any out-of-line situations to the attention of management, including equipment failure

    Captures all customer details and data relevant to the call or service intervention efficiently and accurately

    Adheres to all Call Centre Policies, Procedures, Codes of Conduct and legislative requirements

    Resolves all functions within acceptable time frames

    Knowledge:

    BTech highly advantageous

    7-8 years’ experience in Customer Service / Call Centre / Service Desk

    ITIL foundation certified

    Skills:

    Oral and written communication skills (L3)

    Problem Solving (L2)

    Customer service orientation (L3)

    Planning and organising (L3)

    Attention to detail

    Attributes:

    Assertive

    Resilience

    Initiative

    Proactivity

    See more

    SalaryMarket Related

    Work TypePermanent

  • Trainee Administrator (Full-time Student)

    Old Mutual

    on 2019/10/02

    Cape Town, Western Cape

    Role overview

    This role provides response to administrative requirements in accordance with SLA parameters in a processing environment, under supervision. The incumbent is individually accountable for achieving results through their own efforts with support, coaching and direct supervision efforts.

    Key Result Areas

    SPECIFIC KEY RESULT AREAS:

    • Follows only those standardized process that have been trained / coached in to provide administrative support.
    • Provides an indirect service to customers and intermediaries.
    • Delivers on daily production standards as determined by team leader / coach.
    • Responds to immediate requirements within procedure.
    • Uses standard administrative techniques to coordinate own work.
    • Learner to Moderate level of technical knowledge.
    • Limited multi skilling across product and process relevant to the business area.

    GENERIC KEY RESULT AREAS:

    • Co-ordinates own work using standard administrative techniques trained in.Need to be fully multi-skilled across
    • Delivers on daily production standards as determined by team leader / coach.
    • Follows only those standardized process that have been trained / coached in to provide administrative support.
    • Provides an indirect service to customers and intermediaries under direct supervision of a team leader / trainer / coach.
    • Responds to administrative requirements within procedure(s).

    Personal Effectiveness

    • Accepts and lives the company values.
    • Accountable for service delivery through own efforts.
    • Collaborates effectively with others to achieve personal results.
    • Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
    • Makes increased contributions by broadening individual skills.

    Quality Assurance

    • Adheres to service and quality standards

    Requirements: Skills, Qualifications and Experience required

    • Matric or equivalent NQF qualification
    • Proof of current registration with a recognized Tertiary Institution
    • Computer literacy with knowledge of MS Office: Word, Excel and Outlook
    • Ability to prioritize work
    • Ability to work
    • Strong communication and interpersonal skills, both written and verbal
    • Work effectively with colleagues and clients to accomplish team goals
    • Additional Requirements
      Candidates should be available to work the following shifts:
      9AM-2PM, Monday to Friday or 4:30PM-7PM Monday to Friday and 8AM-1PM on Saturdays.

    Competencies

    • Information Monitoring
    • Initiating Action
    • Ownership
    • Planning & Organising
    • Team Orientation
    • Technical Knowledge




    See more

    SalaryMarket Related

    Work TypePermanent

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