Western Cape Listings

We specialize in providing card payment solutions tailored for small businesses. Our mission is to empower local businesses by offering reliable, efficient, and secure payment processing services. From flexible payment options to real-time analytics, we ensure that our clients can manage their transactions seamlessly and boost their business performance. Our solutions include next-day settlements, pay-by-link services, and integrated payment systems, all designed to make payments hassle-free.

About the Position

The Direct Sales Agent (United Kingdom Market) – will primarily be responsible for expanding our current United Kingdom client base. We are seeking a highly motivated and results-driven sales professional with proven experience in cold calling to join our dynamic sales team. As a key contributor to our sales efforts, you will be responsible for canvassing our database of non-sold enquiries, identifying and pursuing new business opportunities, cultivating client relationships, and driving revenue growth. This role reports directly to the Head of Sales.

Duties & Responsibilities

• Prospecting and Lead Generation: Call pre-existing leads from our CRM system and prepare those leads for the inbound sales team. Qualify leads using our sales process.
• Sales Presentations: Deliver compelling sales presentations to potential clients, showcasing the value proposition of our products/services. Tailor presentations to address the specific needs and challenges of prospective clients.
• Negotiation and Closing: Lead negotiations and close deals to meet or exceed sales targets. Collaborate with the inbound sales team to ensure seamless transition and delivery of products/services.
• Sales Reporting and Analysis: Maintain accurate and up-to-date sales records using CRM tools. Manage various company platforms such as Calendly and respond to client enquiries promptly. Analyze sales data to identify areas for improvement and implement strategies to enhance performance.
• Market Intelligence: Stay informed about industry trends, competitor activities, and market developments. Provide insights and recommendations to the team to adapt and refine sales strategies.

Qualifications & Work Experience

• Preferably a tertiary qualification in a business-related field.
• Impeccable command of the English language – both written and verbal.
• In-depth knowledge of the payment solutions sector, especially in the United Kingdom, is preferred.
• 3 to 4 years of successful track record in cold calling and business development.
• 3 to 4 years of telephonic sales experience conducting a minimum of 50 daily outbound calls.
• Computer proficiency (MS Office or Google Docs).
• Excellent customer relations experience, persuasive and motivated.
• Embrace challenges with a positive attitude and unwavering determination.
• Thrive under pressure, managing stress with composure.

Working Days/Hours

• Monday to Friday
• 9:00 am to 6:00 pm (UK Time)

Remuneration

• A full-time contract.
• Competitive remuneration package with commission.
• A company culture that values loyalty, hard work, dedication, high performance, and work-life balance.
• An opportunity to grow in your career by acquiring new skills and work experience.

Looking for a job to challenge your excellent customer service skills? Look no further.....
We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client! Our team of expert trainers look forward to teaching you all that you need to know before you hit the floor...

Job Description:

• Moderate all customer reviews and respond to email queries in English.
• Meets or exceeds quality and productivity goals assigned by management.
• Demonstrates clear and polite written and oral communication.
• Maintains a positive and professional demeanour and portrays the company in a positive light.
• Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels.
• Follows company policies and processes in order to process customer requests appropriately.
• Demonstrates knowledge and use of departmental resources, policies, and procedures.
• Uses customer service tools in order to provide an accurate response and an exceptional customer experience.
• Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service.
• Proactively communicates system and process issues, and customer feedback trends to management.
• Exceeds customer expectations by going above and beyond.
• All other duties as assigned.

About the role:

• High-end international client
• 5 Star (luxury) Hotel
• Lucrative Salary
• Door to door transportation to be provided.
• Night shift position

What we require:

• Grade 11 or NQF Level 3.
• Criminal and credit clear.
• South African citizen
• Strong command of the English language.
• English written and verbal fluency, suitable for an international client.
• Willing to work evening shifts/weekends.
• Exceptional customer service experience.
• At least 6 months sales experience.
• 12 Months Customer Service experience. 
• Previous international call centre experience for at least 6-12 months highly advantageous.