French & English Speaking Call Centre Customer Service Representative

About Us:

Join a dynamic, multilingual contact centre that supports global clients across various industries. We pride ourselves on delivering exceptional customer service and fostering a collaborative team environment.

Key Responsibilities:

• Handle inbound and outbound calls in French and English
• Assist customers with queries, complaints, and product support
• Maintain accurate records of customer interactions
• Meet performance targets including call handling time and customer satisfaction
• Collaborate with team leaders to resolve complex issues

Requirements:

• Fluent in French (spoken and written)
• Strong communication and interpersonal skills
• Previous experience in a call centre or customer service role preferred
• Proficient in CRM systems and Microsoft Office
• Ability to work flexible hours, including weekends

What We Offer:

• Ongoing training and career development
• Vibrant, inclusive work culture
• Opportunity to work with international clients