Customer Service Agent

Role Overview

As a Call Centre Agent (Customer Service Representative), you will serve as the first point of contact for customers, representing the company in a professional and customer-focused manner. We are looking for individuals who are passionate about resolving customer issues, answering queries, and delivering exceptional customer service with care and professionalism. In essence, this role is about making every customer interaction positive and memorable.

Purpose of the Role

• To provide efficient, professional, and confidential customer service within the BPO industry.
• The role involves handling inbound and/or outbound calls, responding to enquiries, assisting with product requests, managing complaints or claims, and processing relevant documentation while ensuring a high standard of customer satisfaction.

Experience (Essential)

• Minimum 6 months’ Customer Service experience (preferably within hospitality, retail, banking, insurance, or other customer-focused environments).

Skills (Essential)

• Excellent English proficiency (spoken and written).
• Computer literacy with working knowledge of Microsoft Word, Excel, and Outlook.
• Typing speed: Minimum 25 words per minute.
• Ability to multi-task effectively in a fast-paced environment.
• Strong attention to detail and customer service orientation.

Education

Matric Certificate / NQF Level 4 (minimum requirement).