Merchants Recruitment
Randburg, Gauteng
on 2022/04/15
Market Related
Role Requirement Contract
Job Purpose: To provide call logging and first call resolution for calls reported to the Service Desk.
Responsibilities
Minimimum requirement
How to apply
Sign up and complete a profile on www.mycalling.co.za
Minimum experience required:
NQF Level 4 qualification
0-6 months experience in Customer Service / Call Centre / Service Desk
Knowledge / Awareness of ITIL highly advantageous
Desired Skills
Customer service orientation (L2)
Planning and Organising (L2)
Adaptability (L2)
Multitasking
Problem Solving (L2)
Oral and Written Communication (L2)
Technical Expertise (L2)
Attention to detail
Questioning and Probing
Knowledge sharing
Teamwork (L2)
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