You Have Not Agreed to Marketing

Your application will not be visible to recruiters until you agree to marketing.

Agree and Apply for Post

Find Jobs on MyCalling

Service Desk Analyst - Johannesburg

Merchants Recruitment

Randburg, Gauteng

on 2022/04/15

Market Related

Role Requirement Contract

SalaryMarket Related

Work TypeContract


Service Desk Analyst - Johannesburg

Job Purpose: To provide call logging and first call resolution for calls reported to the Service Desk.

Responsibilities

  • Respond to all incoming calls and log client requests (log incidents on the system)
  • Analyse calls and ensure that the classification, prioritization and escalation of requests are correct
  • Update calls/incidents according to the standard defined process
  • Escalate to relevant technical support 
  • Monitor, maintain, track update and reports Service Desk queues
  • Provides 1st line support on LAN, WAN and WiFi networks

Minimimum requirement

  • Matric/NQF Level 4 qualification
  • ITIL Foundation preferred
  • Knowledge in end user computing support
  • 1 Years' service desk agent experience
  • A+ preferred
  • N+ would be an added advantage
  • Problem Solving ability
  • Client service orientation
  • Excellent communication skills

How to apply

Sign up and complete a profile on www.mycalling.co.za

Minimum experience required:

NQF Level 4 qualification

0-6 months experience in Customer Service / Call Centre / Service Desk

Knowledge / Awareness of ITIL highly advantageous

Desired Skills

Customer service orientation (L2)

Planning and Organising (L2)

Adaptability (L2)

Multitasking

Problem Solving (L2)

Oral and Written Communication (L2)

Technical Expertise (L2)

Attention to detail

Questioning and Probing

Knowledge sharing

Teamwork (L2)

Sign up as a Job Seeker

SIGN UP WITH EMAIL
OR
Sign up with Facebook Sign up with LinkedIn
Terms & Conditions

Already have a MyCalling account?

Sign up as a Job Seeker

Sign up with Facebook or LinkedIn

OR
+ Add a second

Already have a MyCalling account?

Create a Recruiter account

Already have a MyCalling account?

Reset your password

We'll send a password reset link to your email

LINK SENT, CHECK YOUR MAIL