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  • Call Centre Agents

    Merchants Recruitment

    1 week ago

    Johannesburg, Gauteng

    CALLING ALL AFRIKAANS SPEAKING CALL CENTRE AGENTS

    Merchants is looking for customer-centric individuals to join our vibrant team.

    We are specifically looking for mature agents who would like to learn something new in a company with over 35 years of experience in managing contact centre operations.

    ALL AGENTS MUST MEET THE FOLLOWING REQUIREMENTS:

    • Must be fluent in Afrikaans.
    • Must be willing to work within a 24-hour shift environment.
    • Clear credit and criminal record.
    • Must have a valid Matric.
    • Outstanding communication skills.
    • Impeccable computer skills.
    • 3 - 12 months Customer Service experience is advantageous.

    We’re always looking for expectational talent and are known around the world for our outstanding customer experience!

    If you were born to deliver exceptional service, APPLY NOW to join our professional team and be ready to kick start your career in contact centre operations.

    Position details:

    • Earn R20.00 – R27.00 per hour

    APPLY NOW!

    See more

    SalaryMarket Related

    Work TypePermanent

  • International Call Centre Agents

    Merchants Recruitment

    1 week ago

    Durban, Kwazulu Natal

    Looking for a job to challenge your excellent customer service skills? Look no further…..

    Calling all Customer Service Agents for a Mega International Company who strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online! Join the world's brightest innovative and technology minds who research and develop technology that improves the lives of shoppers and sellers around the world.

    We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client! Our team of expert trainers look forward to teaching you all that you need to know before you hit the floor...

    Job Description:

    • Moderate all customer reviews and respond to email queries in English.
    • Meets or exceeds quality and productivity goals assigned by management.
    • Demonstrates clear and polite written and oral communication.
    • Maintains a positive and professional demeanor and portrays the company in a positive light.
    • Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels.
    • Follows company policies and processes in order to process customer requests appropriately.
    • Demonstrates knowledge and use of departmental resources, policies, and procedures.
    • Uses customer service tools in order to provide an accurate response and an exceptional customer experience.
    • Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service.
    • Proactively communicates system and process issues, and customer feedback trends to management.
    • Exceeds customer expectations by going above and beyond.
    • All other duties as assigned.

    What we require:

    • Grade 12 or NQF Level 4.
    • Criminal and credit clear.
    • Strong command of the English language.
    • English written and verbal fluency, suitable for an international client.
    • Willing to work shifts/weekends.
    • Exceptional customer service experience.
    • At least 3 years call centre experience.
    • At least 3 years core retail experience.
    • Previous international call centre experience for at least 6-12 months highly advantageous.
    See more

    SalaryMarket Related

    Work TypeContract

  • Account Clerk Account Payable

    Merchants Recruitment

    2 weeks ago

    Johannesburg, Gauteng

    The purpose of this position is to ensure that all creditors transactions are valid, accurate and complete.

    1. 1. Creditors payments
    • Matches invoices to purchase orders daily
    • Captures invoices on Accpac system
    • Processes Purchase orders as requested
    • Reconciles assigned vendor accounts (both local and foreign)
    • Assists during half year and year end (audits)
    1. 2. Administration
    • Files supporting documentation related to assigned vendors and ensures completeness of these records
    • Files invoices of assigned vendors as received in awaiting processing tray
    • Files invoices of assigned vendors as processed in awaiting payments file
    • Files queries invoices and purchase orders in follow-ups tray
    See more

    SalaryMarket Related

    Work TypePermanent

  • Transformation Co-Ordinator

    Merchants Recruitment

    2 weeks ago

    Johannesburg, Gauteng

    The purpose of this position is to provide expertise, coordination and administrative service to support the Merchants Transformation projects and initiatives.

    1. 1. BBBEE Administration
    • Manages company’s BBBEE scorecard, conducts gap analysis and optimizes opportunities to maximize BBBEE score
    • Coordinates the development and implementation of respective BBBEE pillars plans in consultation with the subject matter experts
    • Updates and maintains the BBBEE system for all the pillars, including capturing records, generating reports and managing all relevant data
    • Monitors and tracks performance of each element of the scorecard in terms of the spending patterns, targeted beneficiaries and highlights areas necessitating intervention
    •  Assumes responsibility for overall reporting, obtaining, coordinating and administering all documentation for BBBEE audits
    • Facilitates compliance engagements with subject matter experts, suppliers, enterprise development and socio-economic development beneficiaries
    • Provides transformation reporting support to Business Units and Business Development as per the clients requirements
    • Serves a Secretariat for the BBBEE Committee, coordinates meetings, taking minutes and follow through on key deliverables
    • Perform other administrative tasks in support of Transformation Initiatives including maintaining the Transformation calendar
    1. 2. Employment Equity Co-ordination
    • Coordinates the consultation sessions with required parties for the development and review of the EE plan
    • Prepares the company’s annual EE report for timeous submission to the Department of Labour
    • Profiles the overall workforce by developing and maintaining accurate data in respect of all employment equity demographics, categories by job title and occupational category in order to determine the degree of representation, variances relative to targets, EE Plan and EAP
    • Serves as Secretary for the EE Forum, Coordinates meetings, takes minutes and follow up on key deliverables
    • Reports on progress towards the achievements of the EE Plan, including monitoring workforce movements: recruitment, promotions, terminations and skills development
    • Coordinates transformation initiatives, including disability, diversity and inclusion and report on progress.
    • Co-ordinates training and knowledge-transfer events
    • Develops positive relationships with external providers and officials
    • Assists in preparing the DD Group Social and Ethics Committee Report
    • Apprises the EE Committee of any concerns regarding possible discriminatory practices
    1. 3. Skills Development / Sustainable Development Administration
    • Provides support in gathering, collating and analyzing all data relating to skills development initiatives
    • Assist in preparing all data relevant to Workplace Skills Plans (WSP) and Annual Training Reports (ATR)
    • Validates and maintains skills development scorecards in consultation with the subject matter experts
    • Provides administrative support for people and planet initiatives, as well as alignment towards 1SO 14001 standards
    • Performs other administrative tasks in support of Transformation, People and Planet initiatives
    See more

    SalaryMarket Related

    Work TypePermanent

  • International Call Centre Agent

    Merchants Recruitment

    2 weeks ago

    Cape Town, Western Cape

    International Call Centre Agents

    Looking for a job to challenge your excellent customer service skills? Look no further…..

    Calling all Customer Service Agents for a Mega International Company who strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online! Join the world's brightest innovative and technology minds who research and develop technology that improves the lives of shoppers and sellers around the world.

    We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client! Our team of expert trainers look forward to teaching you all that you need to know before you hit the floor...

    Job Description:

    • Moderate all customer reviews and respond to email queries in English.
    • Meets or exceeds quality and productivity goals assigned by management.
    • Demonstrates clear and polite written and oral communication.
    • Maintains a positive and professional demeanor and portrays the company in a positive light.
    • Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels.
    • Follows company policies and processes in order to process customer requests appropriately.
    • Demonstrates knowledge and use of departmental resources, policies, and procedures.
    • Uses customer service tools in order to provide an accurate response and an exceptional customer experience.
    • Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service.
    • Proactively communicates system and process issues, and customer feedback trends to management.
    • Exceeds customer expectations by going above and beyond.
    • All other duties as assigned.

    What we require:

    • Grade 12 or NQF Level 4.
    • Criminal and credit clear.
    • Strong command of the English language.
    • English written and verbal fluency, suitable for an international client.
    • Willing to work shifts/weekends.
    • Exceptional customer service experience.
    • At least 6-12 months call centre experience.
    • At least 6-12 months core retail experience.
    • Previous international call centre experience for at least 6-12 months highly advantageous.
    See more

    SalaryMarket Related

    Work TypePermanent

  • International Call Centre Agent

    Merchants Recruitment

    2 weeks ago

    Johannesburg, Gauteng

    International Call Centre Agents

    Looking for a job to challenge your excellent customer service skills? Look no further…..

    Calling all Customer Service Agents for a Mega International Company who strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online! Join the world's brightest innovative and technology minds who research and develop technology that improves the lives of shoppers and sellers around the world.

    We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client! Our team of expert trainers look forward to teaching you all that you need to know before you hit the floor...

    Job Description:

    • Moderate all customer reviews and respond to email queries in English.
    • Meets or exceeds quality and productivity goals assigned by management.
    • Demonstrates clear and polite written and oral communication.
    • Maintains a positive and professional demeanor and portrays the company in a positive light.
    • Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels.
    • Follows company policies and processes in order to process customer requests appropriately.
    • Demonstrates knowledge and use of departmental resources, policies, and procedures.
    • Uses customer service tools in order to provide an accurate response and an exceptional customer experience.
    • Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service.
    • Proactively communicates system and process issues, and customer feedback trends to management.
    • Exceeds customer expectations by going above and beyond.
    • All other duties as assigned.

    What we require:

    • Grade 12 or NQF Level 4.
    • Criminal and credit clear.
    • Strong command of the English language.
    • English written and verbal fluency, suitable for an international client.
    • Willing to work shifts/weekends.
    • Exceptional customer service experience.
    • At least 6-12 months call centre experience.
    • At least 6-12 months core retail experience.
    • Previous international call centre experience for at least 6-12 months highly advantageous.
    See more

    SalaryMarket Related

    Work TypePermanent

  • Contact Centre

    Merchants Recruitment

    3 weeks ago

    Johannesburg, Gauteng

    CALL CENTRE OPPORTUNITY

    Merchants is looking for customer-centric individuals to join our vibrant team.

    We are a Dimension Data company who employ people with a passion for great service and a drive to succeed. Our success is built on our people and we’re proud that we’ve helped change the lives of thousands of people through job creation and sustainable career growth.

    If you would like to be part of this and meet all the below minimum requirements, APPLY TODAY!

    Position details:

    • Entry Level
    • Earn R20.00 – R27.00 per hour

    Minimum requirements:

    • Must be fluent in Afrikaans
    • Ability to work within a 24-hour shift environment
    • Credit and criminal clear
    • Valid Matric
    • Excellent communication skills
    • Excellent computer skills
    • 3 - 12 months Customer Service experience is advantageous

    APPLY NOW!

    See more

    SalaryMarket Related

    Work TypePermanent

  • Call Centre Agents

    Merchants Recruitment

    on 2021/05/06

    Cape Town, Western Cape

    CALL CENTRE OPPORTUNITY

    Merchants is looking for customer-centric individuals to join our vibrant team.

    We are a Dimension Data company who employ people with a passion for great service and a drive to succeed. Our success is built on our people and we’re proud that we’ve helped change the lives of thousands of people through job creation and sustainable career growth.

    We are looking for agents who speak at least two of the below languages :

    English, Afrikaans, Zulu, Sotho, Xhosa, Venda

    If you would like to be part of this and meet all the below minimum requirements, APPLY TODAY!

    Position details:

    • Entry Level

    Minimum requirements:

    • Ability to work within a 24-hour shift environment
    • Credit and criminal clear
    • Valid Matric
    • Excellent communication skills
    • Excellent computer skills
    • 3 - 12 months Customer Service experience is advantageous

    APPLY NOW!

    See more

    SalaryMarket Related

    Work TypeContract

  • Call Centre Agents

    Merchants Recruitment

    on 2021/05/06

    Johannesburg, Gauteng

    CALL CENTRE OPPORTUNITY

    Merchants is looking for customer-centric individuals to join our vibrant team.

    We are a Dimension Data company who employ people with a passion for great service and a drive to succeed. Our success is built on our people and we’re proud that we’ve helped change the lives of thousands of people through job creation and sustainable career growth.

    We are looking for agents who speak at least two of the below languages :

    English, Afrikaans, Zulu, Sotho, Xhosa, Venda

    If you would like to be part of this and meet all the below minimum requirements, APPLY TODAY!

    Position details:

    • Entry Level

    Minimum requirements:

    • Ability to work within a 24-hour shift environment
    • Credit and criminal clear
    • Valid Matric
    • Excellent communication skills
    • Excellent computer skills
    • 3 - 12 months Customer Service experience is advantageous

    APPLY NOW!

    See more

    SalaryMarket Related

    Work TypeContract

  • International Call Centre Agents

    Merchants Recruitment

    on 2021/05/05

    Cape Town, Western Cape

    Customer Service Billing Agent for an International Company

    Looking for a job to challenge your excellent customer service skills? Look no further…..

    We are on the lookout for vibrant, energetic and driven individuals to join our contact centre team of customer service experts for our US client and our team of expert trainers look forward to teaching you all that you need to know before you hit the floor...

    What we require:

    • Grade 12 or NQF Level 4
    • Criminal and credit clear
    • Strong command of the English language
    • English written and verbal fluency, suitable for an international client
    • Willing to work shifts/weekends
    • Exceptional customer service experience
    • At least 6-12 months call centre experience
    • At least 6-12 months core retail experience
    • Previous international call centre experience for at least 6-12 months highly advantageous
    See more

    SalaryMarket Related

    Work TypeContract

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