Gauteng Listings

Are you ready to take the next step in your career?

The HR Consultant is responsible for providing overall HR support to the business areas as well as ensuring that HR policies and practices are implemented in line with best practice and Group standards.

Requirements

• Completed or studying towards an HR diploma/degree
• Minimum 2-3 years, HR experience
• Knowledge of LRA
• Knowledge of BCoE, SDA

What would make you a good fit for this role?

Must be willing and able to work in a shifted environment.

What will you be doing?

1. 1. Recruitment and Induction

• Assists management with the development of Job Profiles and Specifications
• Delivers on recruitment requirements for the business areas
• Ensures all new employees are taken through an induction

1. 2. Administration and Reporting

• Completes all letters, contracts, benefits documentation in an accurate and timely manner
• Provides regular and thorough HR reporting back to the Head of HR and the Business areas as required
• Addresses all payroll issues in a timely manner
• Updates the HR systems with all relevant information
• Updates headcount and attrition reports and maintains an accurate staff list at all times

1. 3. Industrial and Employee Relations

• Advises on, and implements disciplinary processes as required and in accordance with legislation and company policy
• Supports and ensures preparedness of line management in disciplinary matters
• Documents and minutes the results of all disciplinary hearings
• Brings any out-of line situation to management’s attention

1. 4. Performance Management

• Advises and ensures implementation of performance management through the People Dimension System for all permanent staff on the DD payroll
• Rolls out HR initiatives as required for Group HR and Merchants

1. 5. Employee Well-being

• Informs line mangers in respect of advisory services available to employees
• Co-ordinates wellness day activities
• Recognizes new trends and patterns of behavior and alerts management

Are you passionate about developing talent and delivering customer service excellence? We’re seeking a Trainer & Quality Coach to support high-performance teams.

Your Mission

You'll be responsible for training new hires, coaching agents, and evaluating customer interactions to ensure consistent quality and outstanding service delivery.

What You’ll Do

• Deliver engaging induction, product, and systems training
• Evaluate live/recorded calls to identify improvement areas
• Provide impactful 1:1 coaching sessions
• Support OJT and floor-walking for new hires
• Maintain accurate training and coaching records
• Participate in calibration sessions and feedback loops

Minimum Requirements

• Matric (or NQF equivalent)
• At least 1 year of experience in a contact centre
• Ability to speak both French and English fluently
• Strong planning, attention to detail, and customer orientation
• Flexible to work Canadian business hours

Join Our Team as a Call Centre Agent (Customer Service Representative)
Location: JHB CBD | Shift Work: Rotational, including nights & weekends
Are you passionate about helping others? Do you thrive in fast-paced environments and love solving problems? If yes—we want YOU on our team!
________________________________________
What You'll Do
As a Call Centre Agent, you’ll be the friendly voice customers rely on. You'll handle queries with professionalism and empathy, ensuring every interaction leaves a positive impression.
Your daily role will include:
•  Resolving customer queries related to billing, connectivity, and general services
•  Providing tailored solutions and identifying upselling opportunities
•  Capturing call details accurately and efficiently
•  Mastering product knowledge to confidently assist every customer
•  Always delivering service with care, patience, and a smile—even over the phone!
________________________________________
What You Bring
•  Matric / NQF Level 4
•  6+ months experience in a customer service or call centre role (preferred)
•  Fluency in English, Zulu & Sotho or/and Afrikaans
•  Excellent communication, multitasking, and problem-solving skills
•  Availability for rotational shifts, including weekends and public holidays
•  A positive, can-do attitude and a genuine passion for helping others
_____Work Hours
•  7-day week, including weekends & holidays
•  Rotational shifts 
•  Dynamic and supportive team environment

Ready to Apply?
If you're resilient, tech-savvy, and ready to make a difference—this is your opportunity to shine in a high-energy, people-first call centre.
Apply now and be part of a team that’s powered by purpose and driven by passion.

Work With The Best

At Merchants our vision is to create meaningful and sustainable futures for our people, by driving a culture of continuous learning through the many skills and development programmes we offer, which are designed to develop talent and fulfil potential.

If you were born to deliver exceptional service, apply to join our professional team and be ready to kick start your career. We’re always looking for expectational talent and are known around the world for our outstanding customer experience using the latest technology, best practice models and processes, and innovative ground-breaking training techniques.

We place our people at the centre of everything we do and believe that the way you treat your customers and people differentiates us.

Are you ready to take the next step in your career?

The Customer Support Engineer is responsible for providing 1st line support for all incidents logged and to meet SLA’s to ensure that the appropriate action is taken within the scope of work of the role.

1. Query Resolution

• Develops and maintains a professional working relationship with the client on behalf of Merchants.
• Resolves all calls logged, relating to telephony, conferencing and desktop issues ensures work is completed within SLA.
• Resolve level 1 system and network issues within SLA
• Escalate level 2 system and network issues to relevant parties
• Escalates calls to the relative parties.
• Confirms Call resolution with client before resolving of the call on the IT Service Management System.
• Retrieves calls emanating from the Business unit on NICE platform or other voice loggers where applicable.
• Investigates and reports on incidents relating to server, desktop and telephony queries and systems.

•  Liaises with 3rd party vendors and 2^nd line support to resolve escalationsproblems and queries.

2. Standard Adherence

• Updates all calls timeously with a complete audit trail of actions and events, follows up on escalated calls to ensure completion and feedback.

• Comply to Merchants accepted ITIL based Industry best practices.

3. Administration

• Complete daily morning checks on all managed information technology platforms and systems  working towards consistent availability
• Maintains service and quality levels according to Merchants’ business standards, processes and procedures.
• Documents Standard Operating procedures and Work Instruction processes relating to Merchants and client specific systems.
• Manages the client’s expectations with regards to break-fix calls and service requests.

Requirements

• Minimum 3 years related work experience
• Technical Troubleshooting
• MCITP: Enterprise Desktop Administrator and or Support Technician on Windows 7 : preferred.
• Any experience in Avaya, and NICE would be an advantage. (This is advantageous as training will be provided).
• Basic Apple Mac knowledge an advantage
• A+ and N+ an advantage
• MCSE & CCNA an advantage

Additional requirement
Able and willing to work in a night shift environment

Are you ready to take the next step in your career?

The HR Consultant is responsible for providing overall HR support to the business areas as well as ensuring that HR policies and practices are implemented in line with best practice and Group standards.

Requirements

• Completed or studying towards an HR diploma/degree
• Minimum 2-3 years, HR experience
• Knowledge of LRA
• Knowledge of BCoE, SDA

Additional requirements

• French written and verbal fluency, suitable for an international client
• Willing to work evening shifts
  

What would make you a good fit for this role?

Must be willing and able to work in a shifted environment.

What will you be doing?

1. 1. Recruitment and Induction

• Assists management with the development of Job Profiles and Specifications
• Delivers on recruitment requirements for the business areas
• Ensures all new employees are taken through an induction

1. 2. Administration and Reporting

• Completes all letters, contracts, benefits documentation in an accurate and timely manner
• Provides regular and thorough HR reporting back to the Head of HR and the Business areas as required
• Addresses all payroll issues in a timely manner
• Updates the HR systems with all relevant information
• Updates headcount and attrition reports and maintains an accurate staff list at all times

1. 3. Industrial and Employee Relations

• Advises on, and implements disciplinary processes as required and in accordance with legislation and company policy
• Supports and ensures preparedness of line management in disciplinary matters
• Documents and minutes the results of all disciplinary hearings
• Brings any out-of line situation to management’s attention

1. 4. Performance Management

• Advises and ensures implementation of performance management through the People Dimension System for all permanent staff on the DD payroll
• Rolls out HR initiatives as required for Group HR and Merchants

1. 5. Employee Well-being

• Informs line mangers in respect of advisory services available to employees
• Co-ordinates wellness day activities
• Recognizes new trends and patterns of behavior and alerts management

Purpose of Role

To provide excellent customer services within the automotive banking industry, by recovering and maintaining accurate records, provide exceptional services and resolve discrepancies in accounts.

Knowledge & Education:

• Essential: Matric/NQF Level 4.

Experience:

• A minimum of 12 months Customer Service experience. (Ideally from banking or early stage collections environments)
• Contact Centre experience (preferable)
• Collections experience (preferable)
• Soft Sales experience (preferable)

Skills:

• Technical Proficiency: Computer literacy, ability to navigate the internet, and working knowledge of Microsoft Excel, Word, and Outlook.
• Communication: Excellent English proficiency in speech and writing.
• Efficiency: Typing speed of 25 wpm.
• Versatility: Multi-tasking ability.

Shifts / Working Hours:

• Flexibility: Willingness to work in a rotational night-shift environment (24/7/365).
• Convenience: Predominantly night work aligned with US times and client requirements, with free transport provided during unsociable hour,  within a 10km radius from site
• 9.5-hour shifts (of which 8.5 hours paid) anywhere between 11am and 9am.
• 5 days on 2 days off (not consecutive).

Background Verification Checks:

• Integrity: Clear credit and criminal record.

If you are ready to make a difference and join a team that values excellence, we encourage you to apply! Be part of a company that supports your growth and offers a vibrant work environment. Apply now and take the first step towards an exciting career with Capital One!

Join Our Team as a Call Centre Agent (Customer Service Representative)
Location: JHB CBD | Shift Work: Rotational, including nights & weekends
Are you passionate about helping others? Do you thrive in fast-paced environments and love solving problems? If yes—we want YOU on our team!
________________________________________
What You'll Do
As a Call Centre Agent, you’ll be the friendly voice customers rely on. You'll handle queries with professionalism and empathy, ensuring every interaction leaves a positive impression.
Your daily role will include:
•  Resolving customer queries related to billing, connectivity, and general services
•  Providing tailored solutions and identifying upselling opportunities
•  Capturing call details accurately and efficiently
•  Mastering product knowledge to confidently assist every customer
•  Always delivering service with care, patience, and a smile—even over the phone!
________________________________________
What You Bring
•  Matric / NQF Level 4
•  6+ months experience in a customer service or call centre role (preferred)
•  Fluency in English, Zulu & Sotho or/and Afrikaans
•  Excellent communication, multitasking, and problem-solving skills
•  Availability for rotational shifts, including weekends and public holidays
•  A positive, can-do attitude and a genuine passion for helping others
_____Work Hours
•  7-day week, including weekends & holidays
•  Rotational shifts 
•  Dynamic and supportive team environment

Ready to Apply?
If you're resilient, tech-savvy, and ready to make a difference—this is your opportunity to shine in a high-energy, people-first call centre.
Apply now and be part of a team that’s powered by purpose and driven by passion.

As a Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!

Purpose of Role
To deliver customer services within the BPO industry, inspiring confidence in their ability and confidentiality of customer information being dealt with.

First point of contact customers; taking inbound and/or outbound calls for, among other things, responding to customer enquiries, handling product requests, customer contact fulfilment, handling customer complaints and claims, and processing documentation, where relevant.

Experience Essential
6 months Customer Service

Skills Essential
Computer Literacy,

Excellent English proficiency in speech and writing,

Multi-Tasking ability,

Working knowledge of Microsoft Excel, Word and Outlook,

Typing Speed 25wpm,

Experience Preferential
12 months contact centre.

Education:

Matric Certificate/NQF L4