Gauteng Listings

Team Leader - HRSD

We’re thrilled to announce a new opportunity within our organization: Team Leader for the Human Resource Service delivery Team. This role is pivotal to our operations and offers a dynamic environment for the right candidate to showcase their leadership and administrative skills.

What would make you a good fit for this role?

• Must be willing and able to work in a High pressurized environment.

Requirements

• Minimum matric or equivalent NQF

• At least 5 years HR experience specializing in Administration at mid-and senior levels

Skills

• Attention to details
• Technical expertise

• Oral and written communication
• Planning and organising
• Customer Service orientation

What you'll be doing

ADMINISTRATION:

Management of employee Data and Operations records Operating Model as per approved guidelines:

1. 1. Assign and input new ID for new hire
2. 2. Manage and update employee details Personnel Data
3. 3. Update the name and position on the BU organization structure chart
4. 4. Update the Work Data (Confirmation, Promotion, Transfer, Retirement, Resignation, Contract Expiry, Termination, Disciplinary Action, etc.)
5. 5. Maintain filing of organization management for each employee
6. 6. Generate any Organization Management related report if requested (e.g. requested by finance division)
7. 7. Preparation of EIB’s where bulk imports required
8. 8. Complete special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results.
9. 9. Improve program and service quality by updating procedures, evaluating system results with users.
10. 10. Contribute to team efforts by accomplishing results on time.

OPERATIONS / MANAGEMENT ENGAGEMENT:

To respond on Admin & Ops queries from BU that is escalated from the contact centre within their own authorization and capability.

1. 1. Responding to assigned tickets logged via 4MeSelfService tool.
2. 2. Adopt new digital approach via Signiflow to paper-based workflow for digital enablement
3. 3. To liaise with BU (management, employees, etc.) if there are any problems that needs BU confirmation

PEOPLE MANAGEMENT

1. 1. Daily, weekly and monthly management of HR Administrators
2. 2. Weekly catch up sessions to address changes, frustrations and outputs
3. 3. EDUCATION & EXPERIENCE
4. 4. Formal education: Diploma or Degree in Human Resources and/or equivalent job-related experience is preferable

1. 5. Job experience/knowledge/language requirements:
2. 8. Demonstrates knowledge or experience in human resources management software/Workday                                              
3. 9. Demonstrate effective and stable interpersonal relationship with internal and external parties
4. 10. Formal training in human resources or another business-related field
5. 11. Fluent in English. Proficiency in a second language would be an advantage.

1. Min 5 years related experience in a computerized accounting/human resources environment preferably within a Data & Ops or human resources function
2. Demonstrate knowledge of basic office procedures, basic human resources function, typing and keyboarding

PERSONAL SKILLS

1. 1. Manage time and prioritize a multitude of concurrent tasks and phone calls, while ensuring deadlines are being met
2. 2. Utilize excellent verbal, written and inter-personal communication skills to establish and maintain a good rapport with co-workers, supervisors and Business Units
3. 3. Familiarity with Microsoft Office required, esp excel
4. 4. Strong process and systems skills
5. 5. Proficiency with numbers and strong attention to detail
6. 6. Strong interpersonal, and verbal and written communication skills
7. 7. Strong organization and follow-through skills

HR Consultant – Night Shift

We are recruiting for a new business operation based in Jhb to service an international client. This is a night shift opportunity.

Are you ready to take the next step in your career?

The HR Consultant is responsible for maintenance and implementation of HR Policies and Procedures, recruitment and selection, advising on HR matters, general admin, staff induction and termination process and overall people support to Operations.

What would make you a good fit for this role?

Requirements:

• Completed or studying towards an HR diploma/degree
• Minimum 2-3 years, HR experience
• Knowledge of LRA ▪ Knowledge of BCEA, SDA

What you'll be doing

Recruitment

• • Screens CV's to select applicants meeting criteria
• • Co-ordinates and facilitates the interview process including logistical requirements
• • Assesses suitability of all candidates for temp + perm roles
• • Provide feedback on applicants selection outcome

Induction and Orientation

• • Conducts induction training for all new employees
• • Train all new employees on performance management systems (PDS) / ESS
• • (incl. claims / leave / payslips etc.)
• • Provides orientation template to line manager and follows up on completion
• • Maintains attendance registers for all training / communication sessions
• • Assumes accountability for own knowledge and skill level for HR systems

Administration

• • Submits all completed on-boarding "new starter documentation" and termination
• • documentation to Central HR admin and payroll timeously
• • Maintains employee filing system
• • Payroll query resolution as and when they occur
• • Updates Business Unit org charts monthly
• • Maintain positive and professional relationships with management and staff
• • Conducts audits on Shift allowance / leave / overtime etc. and reports on any outof-line situations
• • Effects salary increases change letters to payroll
• • Completes monthly HR admin and reporting as required

Industrial and Employee Relations

• • Advises on and implements Disciplinary processes as required and in accordance with the law
• • Represents the company at DE's, ensuring all procedures are adhered to
• • Takes minutes at DE's
• • Ensures employee satisfaction surveys rolled out as and when required
• • Co-ordinates the wellness day initiative with service provider
• • Tracks recognition mechanisms to ensure legal compliance from paye perspective
• • Provides basic advice and guidance to line management on the application of HR policies and processes

Special Projects

Completes various projects as required from time to time

At Merchants our vision is to create meaningful and sustainable futures for our people, by driving a culture of continuous learning through the many skills and development programmes we offer, which are designed to develop talent and fulfil potential.

If you were born to deliver exceptional service, apply to join our professional team and be ready to kick start your career. We’re always looking for expectational talent and are known around the world for our outstanding customer experience using the latest technology, best practice models and processes, and innovative ground-breaking training techniques.

We place our people at the centre of everything we do and believe that the way you treat your customers and people differentiates us.

Are you ready to take the next step in your career?

What you will be doing;

The purpose of this position is to manage the Business Unit’s site facility activities, in accordance with Merchants SLA objectives and targets.

1. 1. Site Maintenance

• Conducts site visits to ensure operational effectiveness with minimal disruption to ongoing working staff.
• Ensures all work undertaken conforms to the Health and Safety Act and is not in contravention of any National Building Regulations.
• Ensures cleaning staff efficiency on site at all times and manage cleaning routines for the BU.
• Coordinates the repairs and replacements of all office equipment.
• Assists IT team with office reticulation projects.
• Supervises all outsourced facilities functions.
• Ensures adequate stock levels are maintained within business unit with regards to cleaning materials, refreshments etc.
• Builds cordial relations with Landlords and Governmental Institutions (Eskom/City Power/Public Works).

1. 2. On Site Vendor Management

• Liaises with all internal and external suppliers and vendors, building services management, Security, access control and cleaning staff to ensure that they are performing as per accepted SLA’s.
• Resolves conflicts with minimal or no disruptions to overall daily operations.
• Ensures all escalations regarding contractor performance/non performance is escalated to line manager.

1. 3. Project Management

• Ensures accuracy and completeness of information submitted to management on projects in order to avoid delays.
• Develops and maintains a sound understanding of policies and procedures to develop alternatives to improve and expedite time frames.
• Endeavours to reduce turnaround time to deliver projects within cost and quality.
• Ensures that all activities are performed timeously, accurately and professionally.
• Communicates daily with contractors on progress and attends  weekly meetings.

1. 4. Document Management.

• Compiles and submits all reports timeously.
• Conducts quality checks in terms of documentation conditions to comply in the site build/maintenance.
• Reviews and approves of contractor documentation.
• Ensures all documentation information accuracy.
• Keeps records (hard copy and electronic) of all permits, leases, and correspondence.

Knowledge

• 2 – 3 years experience in Facilities/Property Management and Development and/or site maintenance field.
• Minimum 2 years proven technical maintenance experience in a service delivery environment
• Experience in managing vendor relationships

At Merchants our vision is to create meaningful and sustainable futures for our people, by driving a culture of continuous learning through the many skills and development programmes we offer, which are designed to develop talent and fulfil potential.

If you were born to deliver exceptional service, apply to join our professional team and be ready to kick start your career. We’re always looking for expectational talent and are known around the world for our outstanding customer experience using the latest technology, best practice models and processes, and innovative ground-breaking training techniques.

We place our people at the centre of everything we do and believe that the way you treat your customers and people differentiates us.

Are you ready to take the next step in your career?

What you will be doing;

The purpose of this role is to provide general administrative support to the Business Area.


Secretarial
 Screens calls and ensures accurate and timely messages are provided
 Manages diaries
 Greets all visitors to the Business Unit
 Ensures all equipment is set up as necessary, prior to meetings
 Ensures all refreshments are appropriately organised
 Assists with all correspondence from the client

Administration
 Organises necessary logistics for meetings and other occasions
 Manages office stationary, supplies and place orders when necessary, managing the
supplier relationship
 Completes all office filing, faxing, printing, binding, photocopying, scanning and emailing
 Makes travel arrangements when required
 Processes payments
 Types correspondence
 Manages and updates notice boards
 Takes meeting minutes
 Logs all facility queries, tracks and escalates where necessary
 Compiles necessary administration reports

Purchase Orders
 Processes all purchase orders accurately and timeously
 Files all POs according to recipients
 Ensures all cross charges are completed on a monthly basis
 Provides a record with all necessary payment information, including proof of
payments
 Assumes responsibility for the Business Unit’s petty cash
 Captures the relevant data on the procurement system


Knowledge
 Minimum matric or equivalent NQF
 Minimum 2 years secretarial experience
 Advanced MS Suite

What would make you a good fit for this role

The purpose of this position is to lead, direct and manage the day-to-day administrative activities, provide oversight and guidance to the development and monitoring of HR admin processes related to payroll, HRIS, recruitment and retention, governance, compliance and audit, compensation, benefits, training and development; as well as oversee the end-to-end HR administrative function.

Minimum Requirements

• 5+ years HR Admin & System Management and HR Admin Team experience,
• 5 years management experience
• 3 - 5 years SAGE People 300 and SAGE/ESS payroll systems experience
• SAGE Super User

Knowledge of:

• Comprehensive Sage People 300 (all the HR Modules)
• Dealing with high turnover and quick onboarding
• Setting up reporting and tracking

What you'll be doing

Service Delivery

• Ensure that the operational service level agreements and contractual requirements are met, Direct short and long term planning to meet operational and contractual targets
• Serves as the subject matter expert on employee transactions and acts as an advisor to the organization to resolve and implement functional modifications when necessary
• Establish and measure performance across all areas of the HR administration against agreed metrics or establish success metrics to build credibility and value and communicate changes in process proactively.
• Identifies and implements process and technology improvements to enhance functional effectiveness and maximize operational effectiveness.
• Works with relevant central/support areas to allocate resources and ensure easy, positive and brilliant experiences services internally and externally
• Drives and supports the cultural change necessary within the internal organization and the business to drive the adoption of standardized processes and quality delivery.
• Provides general administrative support such as preparing correspondence, forms and reports, arranges meetings, composes regular correspondence, processes confidential reports and documents (electronic and hard copy files), and tracks deadlines.
• Ensures that the correct documentation is prepared, completed and uploaded for new hires, terminations or changes in pay, status or benefits.
• Establishes, maintains and controls employee records, recruitment records, files, correspondence, reports, and organization charts.
• Manages sensitive and confidential matters including employee relations, organization changes, and protects the security of information, data and files.
• Conducts research, gathers data and statistical reports, and maintains statistical information.
• Coordinates training events or programs and recommends resources, as needed.
• Keeps up to date on current issues and matters in the organization related to HR department.
• Administers and monitors new hire orientation programs
• Maintains and monitors records of employee benefits and salary and ensures accuracy of records for audits
• Maintains employee files by handling changes in employee status in timely manner.
• Ensures effective receipt of and/or proper approvals on forms and enters changes in the HRIS system.
• Prepares paperwork needed to create new employee profile and to place new employee on payroll.
• Maintenance of employee directory and company organization charts.
• Allocates, assigns and monitors all of the administrative resources for the Company to enable successful task performance.

Operational Performance

• Manages all systems and activities to ensure that production and quality expectations meet or exceed all departmental requirements. Ensures that all Company-related administrative electronic forms, reports, and processes are completed accurately and in a timely manner.
• Conducts data integrity reviews to ensure that production and quality expectations are being met, providing timely feedback and coaching to ensure performance metrics are being met or exceeded
• Works with HR Centres of Expertise and Business Partners to define appropriate HR service level targets and defined responsibilities
• Manages technology vendor partners and the tools that they provide to support HR Service delivery.
• Designs, develops, and generates reports, analyzing the data to ensure accuracy and to support decision making
• Compiles work volume statistics and monitors other relevant and business-impacting metrics

Budget Management

• Provides input into and implements commercial models to drive process and operational efficiencies and enable pass through or charging of shared services delivery

People Management

• Ensures the department is fully equipped to handle the work load and distribute work flow
• Selects and places candidates in terms of agreed recruitment and selection process
• Monitors implementation of training needs as per individual development plans
• Sets direct reports quantitative and qualitative performance objectives and ensure individual performance objectives are in place and reviewed to meet organisational and individual needs
• Ensures performance reviews take place with direct reports, identifies poor performance and takes corrective action