Listings

What would make you a good fit for this role

The purpose of this position is to lead, direct and manage the day-to-day administrative activities, provide oversight and guidance to the development and monitoring of HR admin processes related to payroll, HRIS, recruitment and retention, governance, compliance and audit, compensation, benefits, training and development; as well as oversee the end-to-end HR administrative function.

Minimum Requirements

• 5+ years HR Admin & System Management and HR Admin Team experience,
• 5 years management experience
• 3 - 5 years SAGE People 300 and SAGE/ESS payroll systems experience
• SAGE Super User

Knowledge of:

• Comprehensive Sage People 300 (all the HR Modules)
• Dealing with high turnover and quick onboarding
• Setting up reporting and tracking

What you'll be doing

Service Delivery

• Ensure that the operational service level agreements and contractual requirements are met, Direct short and long term planning to meet operational and contractual targets
• Serves as the subject matter expert on employee transactions and acts as an advisor to the organization to resolve and implement functional modifications when necessary
• Establish and measure performance across all areas of the HR administration against agreed metrics or establish success metrics to build credibility and value and communicate changes in process proactively.
• Identifies and implements process and technology improvements to enhance functional effectiveness and maximize operational effectiveness.
• Works with relevant central/support areas to allocate resources and ensure easy, positive and brilliant experiences services internally and externally
• Drives and supports the cultural change necessary within the internal organization and the business to drive the adoption of standardized processes and quality delivery.
• Provides general administrative support such as preparing correspondence, forms and reports, arranges meetings, composes regular correspondence, processes confidential reports and documents (electronic and hard copy files), and tracks deadlines.
• Ensures that the correct documentation is prepared, completed and uploaded for new hires, terminations or changes in pay, status or benefits.
• Establishes, maintains and controls employee records, recruitment records, files, correspondence, reports, and organization charts.
• Manages sensitive and confidential matters including employee relations, organization changes, and protects the security of information, data and files.
• Conducts research, gathers data and statistical reports, and maintains statistical information.
• Coordinates training events or programs and recommends resources, as needed.
• Keeps up to date on current issues and matters in the organization related to HR department.
• Administers and monitors new hire orientation programs
• Maintains and monitors records of employee benefits and salary and ensures accuracy of records for audits
• Maintains employee files by handling changes in employee status in timely manner.
• Ensures effective receipt of and/or proper approvals on forms and enters changes in the HRIS system.
• Prepares paperwork needed to create new employee profile and to place new employee on payroll.
• Maintenance of employee directory and company organization charts.
• Allocates, assigns and monitors all of the administrative resources for the Company to enable successful task performance.

Operational Performance

• Manages all systems and activities to ensure that production and quality expectations meet or exceed all departmental requirements. Ensures that all Company-related administrative electronic forms, reports, and processes are completed accurately and in a timely manner.
• Conducts data integrity reviews to ensure that production and quality expectations are being met, providing timely feedback and coaching to ensure performance metrics are being met or exceeded
• Works with HR Centres of Expertise and Business Partners to define appropriate HR service level targets and defined responsibilities
• Manages technology vendor partners and the tools that they provide to support HR Service delivery.
• Designs, develops, and generates reports, analyzing the data to ensure accuracy and to support decision making
• Compiles work volume statistics and monitors other relevant and business-impacting metrics

Budget Management

• Provides input into and implements commercial models to drive process and operational efficiencies and enable pass through or charging of shared services delivery

People Management

• Ensures the department is fully equipped to handle the work load and distribute work flow
• Selects and places candidates in terms of agreed recruitment and selection process
• Monitors implementation of training needs as per individual development plans
• Sets direct reports quantitative and qualitative performance objectives and ensure individual performance objectives are in place and reviewed to meet organisational and individual needs
• Ensures performance reviews take place with direct reports, identifies poor performance and takes corrective action

Looking for a job to challenge your excellent customer service skills? Look no further.....
We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client! Our team of expert trainers look forward to teaching you all that you need to know before you hit the floor...
Job Description:

• Moderate all customer reviews and respond to email queries in English.
• Meets or exceeds quality and productivity goals assigned by management.
• Demonstrates clear and polite written and oral communication.
• Maintains a positive and professional demeanour and portrays the company in a positive light.
• Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels.
• Follows company policies and processes in order to process customer requests appropriately.
• Demonstrates knowledge and use of departmental resources, policies, and procedures.
• Uses customer service tools in order to provide an accurate response and an exceptional customer experience.
• Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service.
• Proactively communicates system and process issues, and customer feedback trends to management.
• Exceeds customer expectations by going above and beyond.
• All other duties as assigned.

About the role:

• High-end international client
• 5 Star (luxury) Hotel
• Lucrative Salary
• Door to door transportation to be provided.
• Night shift position

What we require:

• Grade 12 or NQF Level 4.
• Criminal and credit clear.
• South African citizen
• Strong command of the English language.
• English written and verbal fluency, suitable for an international client.
• Willing to work evening shifts/weekends.
• Exceptional customer service experience.
• At least 12 months sales experience.
• Previous international call centre experience for at least 6-12 months highly advantageous.

Calling all Sales call centre agents to work for an international company based in Parktown and Randburg to support the drive to increase brand equity, and corporate reputation by providing telephonic support to customers through the establishment of good customer relations and by marketing the company products and services to meet customer requirements. Ensure prompt resolution of queries so that customer service levels can be maximised and the business can achieve sustainable competitiveness and act as the link between customers and depot functions.

Qualifications:

• Matric certificate (mandatory)
• Must have sales experience from call centre environment.
• Retentions experience (advantageous)

Experience:

• Criminal and credit check (clear ITC)
• 1-2 years inbound/outbound call centre experience.
• Minimum 1 year Sales experience from call centre environment and must know what is upselling and cross selling (mandatory)
• Good typing skills, data capturing ability.
• Administration skills
• Computer literacy (MS Office)
• Fluent in English as you will be servicing American customers.

Must be willing to work night shift hours and must be flexible to work on weekends as well as Call Centre operates 24/7 365 days