10
Job Results For:
"Merchants Recruitment"
Merchants Recruitment
on 2022/05/03
Durban, Kwazulu Natal
CALL CENTRE OPPORTUNITY
APPLY TODAY!
Telecommunication company is looking for customer-centric individuals to join their vibrant team!!!
Minimum requirements
6 - 12 months call centre experience or 3 years strong customer service experience
Ability to work within a 24-hour shift environment
Credit and criminal clear
Valid Matric
Excellent communication skills
Excellent Computer Skills
You must complete your profile before applying.
SalaryR4 000 p/m
Work TypeContract
Merchants Recruitment
on 2021/07/09
Durban, Kwazulu Natal
DANISH SPEAKING CALL CENTRE AGENTS
We are searching for Fluent Danish and English Speaking Call Centre Agents who are passionate about delivering exceptional Customer Service to our International Customers.
Minimum Requirements
Job Description:
SalaryMarket Related
Work TypeContract
Merchants Recruitment
on 2021/07/09
Durban, Kwazulu Natal
GERMAN SPEAKING CALL CENTRE AGENTS
We are searching for Fluent German and English Speaking Call Centre Agents who are passionate about delivering exceptional Customer Service to our International Customers.
Minimum Requirements
Job Description:
SalaryMarket Related
Work TypeContract
Merchants Recruitment
on 2021/07/09
Durban, Kwazulu Natal
FRENCH SPEAKING CALL CENTRE AGENTS
We are searching for Fluent French and English Speaking Call Centre Agents who are passionate about delivering exceptional Customer Service to our International Customers.
Minimum Requirements
Job Description:
SalaryMarket Related
Work TypeContract
Merchants Recruitment
on 2021/07/09
Durban, Kwazulu Natal
DUTCH SPEAKING CALL CENTRE AGENTS
We are searching for Fluent Dutch and English Speaking Call Centre Agents who are passionate about delivering exceptional Customer Service to our International Customers.
Minimum Requirements
Job Description:
SalaryMarket Related
Work TypeContract
Merchants Recruitment
on 2021/06/08
Durban, Kwazulu Natal
Looking for a job to challenge your excellent customer service skills? Look no further…..
Calling all Customer Service Agents for a Mega International Company who strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online! Join the world's brightest innovative and technology minds who research and develop technology that improves the lives of shoppers and sellers around the world.
We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client! Our team of expert trainers look forward to teaching you all that you need to know before you hit the floor...
Job Description:
What we require:
SalaryMarket Related
Work TypeContract
Merchants Recruitment
on 2021/03/08
Durban, Kwazulu Natal
Our Company is looking for customer centric individuals from the travel industry to join the team.
If you have experience working in hotels, travel agencies, airlines and tour operators then we are looking for you. We are currently generating a pipeline of great candidates for new opportunities.
The overall purpose of the role is to assist to provide positive and brilliant customer experience in an Inbound/Digital environment.
Minimum Experience Required:
Minimum Skills Required:
SalaryMarket Related
Work TypeContract
Merchants Recruitment
on 2020/03/30
Durban, Kwazulu Natal
One of our reputable client is looking for your expertise in the following:
Calling clients who owe money from overdue bills
Negotiating payoff deadlines and payment plan
Tracking outstanding debts
Planning course of action to recover owed money
Handling debtors queries and complaints
Recommending solutions
Building trust with debtors
Experience and skills required:
Must have 6 - 12 months debt collection experience
Must be computer literate
Ability to work shifts
Must have a clear credit and criminal record
SalaryMarket Related
Work TypeContract
Merchants Recruitment
on 2020/03/11
Durban, Kwazulu Natal
Merchants is a leading BPO solution provider specialising in customer experience and customer interactions. We focus on people, process and technology to create exceptional customer experiences. We are passionate about people and our ability to attract the best talent, coupled with our rich history of success and innovation across different industries around the world, is what differentiates us from our competitors.
JOB PURPOSE
The purpose of this position is to take overall responsibility for the relevant Business Unit to meet it’s contractual and commercial targets and budgets, whilst ensuring the strategic aims of our People and Customers First are met and advanced in all activity within the Business Unit. In addition, the position is a key member of the Operations Leadership Team, working with other senior leaders to ensure the South African BPO Operations meets its overall contractual, commercial and strategic goals.
KEY PERFORMANCE AREAS
Financial Management
Establishes budgets for the Business Unit
Directs the Business Unit to meet budget and other financial goals
Develops and maintains the Business Unit’s financial/budget plans
Ensures that financial targets and plans are communicated
Distributes and manages the allocation of budgets within the Business Unit with appropriate financial controls
Ensures tracking, monitoring and reporting on the Business Unit’s financial activities
Operational Management
Directs short and long term planning to meet contractual and operational targets and financial budgets
Establishes performance goals across all operations
Directs support areas to allocate resources and assesses utilisation to ensure optimal usage
Directs & monitors support areas to deliver required support services to Operations and where appropriate to the wider Business Unit
Develops, establishes and directs implementation of operating policies and standards in operations, ensuring they are either innovative or aligned to current global best practice
Works with Business Development and Consulting/Transition areas to support the development of new opportunities, whilst ensuring any secured growth activities seamlessly transition from implementation to stable operational delivery
Stakeholder Management
Directs the change control processes across the business unit to mitigate contractual risk
Manages senior business stakeholders through appropriate direct engagement to ensure that all risk and control issues are properly transparent and managed
Chairs relevant Programme and Project Steering Committees as required
Acts as the senior point of entry for escalated client queries and for queries from other stakeholders
Takes personal accountability for ensuring the resolution of complaints directed at the Business Unit operations
People Management
Leadership
Leads by example in living the values of the organisation
Ensures the department is fully equipped to handle the work load and distribute work flow
Coaches to ensure a full understanding of consequences of errors
Creates an environment that fosters team work and co-operation amongst team members
Creates awareness of Merchants strategic objectives and their alignment to the department and company objectives
Communicates effectively, building and maintaining relationships
Ensures consistent compliance to company policies and procedures, corporate governance and relevant legislation
Attraction & Selection
Ensures appropriate staffing and action accordingly
Identifies need for creation of position and forward recommendation to direct manager and HR
Ensures appointments are in line with EE targets / strategy
Selects and places candidates in terms of agreed recruitment and selection process
Retention
Develops and empowers people, recognizing and rewarding value-added performance
Training and Development
Continually strives to up-skill and motivate staff through effective leadership, mentoring, coaching, performance improvement and the creation and implementation of individual development plans
Monitors implementation of training needs as per individual development plans
Career Pathing and Succession Planning
Identifies, manages and develops talent
Performance Management
Sets direct reports quantitative and qualitative performance objectives and ensures individual performance objectives are in place and reviewed to meet organisational and individual needs
Ensures bi-annual performance reviews take place with direct reports, identifies poor performance and takes corrective action
Knowledge
8 years related business experience
Minimum 5 years’ experience in the Contact Centre/BPO industry, including at least 2 years leading an operation of at least 300 seats.
SalaryMarket Related
Work TypePermanent
Merchants Recruitment
on 2020/02/06
Durban, Kwazulu Natal
OUTBOUND CALL CENTRE AGENTS
Purpose of the Job
The purpose of the job it is to follow up with customers and to satisfy all premium customers by increasing, developing and retaining the customer base through relationship building, using knowledge, skill and tools first time every time. Provide premium helps desk digital support through online/cellphone applications /email and case management providing an end to end customer engagement and effective decision making to offer an alternative solution, which may include cross-selling/upselling through a detailed needs analysis.
Below is the requirement:
SalaryMarket Related
Work TypeContract
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