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Merchants Recruitment Listings

  • Call Centre Agent

    Merchants Recruitment

    on 2022/04/05

    Cape Town, Western Cape

    We have an exciting opportunity available as a Inbound Call Centre Agent.

    We are seeking deadline driven, goal orientated and motivated individuals to join our growing team. Your duties will include identifying and understanding customer needs and providing an excellent customer experience.

    Requirements:

    • Grade 12
    • 6 to 12 months experience in Customer Service
    See more

    SalaryMarket Related

    Work TypePermanent

  • Call Centre Agents

    Merchants Recruitment

    on 2022/02/22

    Cape Town, Western Cape

    Are you available immediately? I am looking for call centre agents for an International campaign based in Salt River. Please apply if you meet the following criteria:

    • Matric
    • Fluent in English
    • Excellent communication skills
    • Excellent people skills
    • Able to work night shift
    • Customer service or call centre experience
    See more

    SalaryMarket Related

    Work TypePermanent

  • Call Centre Agent

    Merchants Recruitment

    on 2022/01/18

    Randburg, Gauteng

    INTERNATIONAL CUSTOMER Service representative

    Do you believe you have excellent customer service skills and the ability to be a team player while producing solid communication?

    If so…… this job is calling you!

    Customer service focuses on positively representing an organization, which allows you to promote innovation through the solutions you offer with your excellent communication skills.

    It will be highly advantageous if you have the following prior experience:

    • - Solved queries before
    • - Promoted brand equity and succeeded within a team
    • - Have worked in a call center
    • - Or have worked in customer service before

    And if you are a devoted online shopper yourself, you should be able to have the insider’s perspective to do this job.

    In this role, your focus would be assisting online shoppers and deliveries.

    Based in Randburg, Gauteng

    What we need from you:

    • - Education: Minimum qualification Matric Certificate/NQF Level 4 and Tertiary Studies will be highly advantageous
    • - Good typing skills and ability to capture data, minimum speed of 40 wpm @ 90% accuracy
    • - Must be proficient in basic mathematics.
    • - Ability to work shifts around the clock is mandatory – working hours to fall mainly within the 2pm to 9am time-bracket and includes weekdays, weekends, and public holidays.
    • - Clear Criminal and Fraud Record.
    • - Ability to converse with customers via phone, email and chat.
    • - Computer proficiency required.
    • - Must be self-motivated and a team player.
    • - High tolerance for stress, complexity and change.

    What the job provides you as an employee:

    • - Market related compensation
    • - Shift Allowance
    • - Transport for unsociable hours
    • - Opportunity to work within a large, established organization
    • - The prospect of exciting career growth if you work diligently, what you get out is what you put in.
    See more

    SalaryMarket Related

    Work TypePermanent

  • Junior Finance Administrator

    Merchants Recruitment

    on 2021/08/06

    Bryanston, Gauteng

    The purpose of this position is to provide administration support to the finance department

    • Purchase Orders Administration on the Company's Procurement System
    • Matches invoices to purchase orders daily
    • Processes purchase orders as requested daily
    • Tracks and follows up of open purchase orders with procuring business units daily
    • Procurement System - Administration
    • Daily tracking of queries from various business units received through 4me workflow system
    • Maintains user profiles (Additions of Cost Centres, Assigning of Purchase Order Approvers, Deleting leavers and various changes etc.)
    • Cancellations of purchase orders on request
    • Providing training on how to raise various requests
    • Attending to general system queries from Users
    • Finance Business Area Procurement - Administration
    • Obtains quotations and supporting documents for expenditures from Service Providers
    • Raises purchase orders
    • Administration of vendor onboarding
    • Verifications of vendor applications and supporting documents from all business units
    • Verifications of all procurement scorecards
    • Administration of once off supplier use
    • Maintains the Vendor Master File
    • Procurement Administration Reporting
    • Daily reporting of open purchase orders
    • Reporting on various procurement activities
    • General Administration
    • Filing of invoices, purchase orders and related supporting documentation for completeness of these records
    • Filing of all procurement work
    See more

    SalaryMarket Related

    Work TypePermanent

  • MI Analyst

    Merchants Recruitment

    on 2021/08/06

    Cape Town, Western Cape

    The purpose of this position is to provide accurate reports for operations and control the quality of delivery to Business Units. This position also conducts analytics to advise on process information and functionality.

    Reporting

    • Identifies relevant sources of data from which to draw information
    • Agrees report specification and format with line manager, operation and client
    • Gathers and collates information into a report and ensures accuracy
    • Delivers reporting requirements in a timely manner
    • Facilitates the process of information analysis and report development for the operation


    Analysis

    • Conducts statistical and commercial analysis to help aid understanding of the operation and identify risks / trends
    • Explores and identifies reasons for such risks / trends
    • Supports the Business Improvement team by providing required reporting and analytical support
    • Identifies opportunities for further development within the management information systems


    Quality control

    • Maintains each operation's MI Brief
    • Audits each operation's MI and makes sure it is in line with the MI Brief
    • Supports the operations in signing off all delivered reports and confirms that they are fit for purpose
    • Works with the operations to encourage a standardized set of reporting and MI tools
    See more

    SalaryMarket Related

    Work TypePermanent

  • Continuous Improvement Analyst

    Merchants Recruitment

    on 2021/08/06

    Cape Town, Western Cape

    The purpose of this position is to investigate, analyse, document, and coordinate activities within business and/or operational processes, which will improve customer service, reduce cost and increase efficiency to address business requirements needed to optimize the business.

    Process Improvement Initiatives

    • Supports the identification of improvement opportunities by providing relevant data and data analysis
    • Responsible for documenting process changes/new process design and measuring process compliance within the business
    • Provides overall support and facilitation of business improvement and continuity which incorporates business continuity processes and associated documentation and coordination in ensuring the business can continue to service the client's customers.
    • Assists in the implementation of operational changes to support marketing campaigns, new regulatory requirements and group projects.
    • Communicates minor and major incidents raised by the operation and uses experience to seek ways to improve processes through root cause analysis, or escalates where necessary


    Business Analysis

    • Investigate and perform business needs analysis and root cause issues analysis with key stakeholder and evaluate and identify solutions
    • Design to-be business architectures
    • Identify and design new and improved business process systems and procedures to deliver goals
    • Undertake a feasibility and impact analysis of solutions identified with key stakeholders
    • Develop IT systems functional, non-functional and service level requirements as well as Business Requirement Definition documents to assist Project Manager with deliverables


    Project Administration

    • Produces relevant, useful and professional reports and communications as project updates to the business
    • Provides ongoing open communication to all key functional team members
    • Identify project risks either by consultation with key stakeholders or by risk assessment workshop and develop mitigating action plans with operations
    • Contributes to scoping of projects.
    • Identifies cause and effect relationships and ensures steps are in place to mitigate risk.
    • Delivers project work on time and in line with the agreed standard of quality.


    Reporting and Administration

    • Completes all project documents and related administration and stores to ensure currency and accessibility.
    • Generate monthly and weekly or ad-hoc status reports
    • Provides accurate reports to assist the Business Improvement Manager in exceeding client expectations
    • Documents process changes/new process design and measuring process compliance within the business
    See more

    SalaryMarket Related

    Work TypePermanent

  • Call Centre Agents

    Merchants Recruitment

    on 2021/06/11

    Johannesburg, Gauteng

    CALLING ALL AFRIKAANS SPEAKING CALL CENTRE AGENTS

    Merchants is looking for customer-centric individuals to join our vibrant team.

    We are specifically looking for mature agents who would like to learn something new in a company with over 35 years of experience in managing contact centre operations.

    ALL AGENTS MUST MEET THE FOLLOWING REQUIREMENTS:

    • Must be fluent in Afrikaans.
    • Must be willing to work within a 24-hour shift environment.
    • Clear credit and criminal record.
    • Must have a valid Matric.
    • Outstanding communication skills.
    • Impeccable computer skills.
    • 3 - 12 months Customer Service experience is advantageous.

    We’re always looking for expectational talent and are known around the world for our outstanding customer experience!

    If you were born to deliver exceptional service, APPLY NOW to join our professional team and be ready to kick start your career in contact centre operations.

    Position details:

    • Earn R20.00 – R27.00 per hour

    APPLY NOW!

    See more

    SalaryMarket Related

    Work TypePermanent

  • Account Clerk Account Payable

    Merchants Recruitment

    on 2021/06/04

    Johannesburg, Gauteng

    The purpose of this position is to ensure that all creditors transactions are valid, accurate and complete.

    1. 1. Creditors payments
    • Matches invoices to purchase orders daily
    • Captures invoices on Accpac system
    • Processes Purchase orders as requested
    • Reconciles assigned vendor accounts (both local and foreign)
    • Assists during half year and year end (audits)
    1. 2. Administration
    • Files supporting documentation related to assigned vendors and ensures completeness of these records
    • Files invoices of assigned vendors as received in awaiting processing tray
    • Files invoices of assigned vendors as processed in awaiting payments file
    • Files queries invoices and purchase orders in follow-ups tray
    See more

    SalaryMarket Related

    Work TypePermanent

  • International Call Centre Agent

    Merchants Recruitment

    on 2021/06/01

    Cape Town, Western Cape

    International Call Centre Agents

    Looking for a job to challenge your excellent customer service skills? Look no further…..

    Calling all Customer Service Agents for a Mega International Company who strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online! Join the world's brightest innovative and technology minds who research and develop technology that improves the lives of shoppers and sellers around the world.

    We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client! Our team of expert trainers look forward to teaching you all that you need to know before you hit the floor...

    Job Description:

    • Moderate all customer reviews and respond to email queries in English.
    • Meets or exceeds quality and productivity goals assigned by management.
    • Demonstrates clear and polite written and oral communication.
    • Maintains a positive and professional demeanor and portrays the company in a positive light.
    • Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels.
    • Follows company policies and processes in order to process customer requests appropriately.
    • Demonstrates knowledge and use of departmental resources, policies, and procedures.
    • Uses customer service tools in order to provide an accurate response and an exceptional customer experience.
    • Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service.
    • Proactively communicates system and process issues, and customer feedback trends to management.
    • Exceeds customer expectations by going above and beyond.
    • All other duties as assigned.

    What we require:

    • Grade 12 or NQF Level 4.
    • Criminal and credit clear.
    • Strong command of the English language.
    • English written and verbal fluency, suitable for an international client.
    • Willing to work shifts/weekends.
    • Exceptional customer service experience.
    • At least 6-12 months call centre experience.
    • At least 6-12 months core retail experience.
    • Previous international call centre experience for at least 6-12 months highly advantageous.
    See more

    SalaryMarket Related

    Work TypePermanent

  • International Call Centre Agent

    Merchants Recruitment

    on 2021/06/01

    Johannesburg, Gauteng

    International Call Centre Agents

    Looking for a job to challenge your excellent customer service skills? Look no further…..

    Calling all Customer Service Agents for a Mega International Company who strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online! Join the world's brightest innovative and technology minds who research and develop technology that improves the lives of shoppers and sellers around the world.

    We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client! Our team of expert trainers look forward to teaching you all that you need to know before you hit the floor...

    Job Description:

    • Moderate all customer reviews and respond to email queries in English.
    • Meets or exceeds quality and productivity goals assigned by management.
    • Demonstrates clear and polite written and oral communication.
    • Maintains a positive and professional demeanor and portrays the company in a positive light.
    • Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels.
    • Follows company policies and processes in order to process customer requests appropriately.
    • Demonstrates knowledge and use of departmental resources, policies, and procedures.
    • Uses customer service tools in order to provide an accurate response and an exceptional customer experience.
    • Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service.
    • Proactively communicates system and process issues, and customer feedback trends to management.
    • Exceeds customer expectations by going above and beyond.
    • All other duties as assigned.

    What we require:

    • Grade 12 or NQF Level 4.
    • Criminal and credit clear.
    • Strong command of the English language.
    • English written and verbal fluency, suitable for an international client.
    • Willing to work shifts/weekends.
    • Exceptional customer service experience.
    • At least 6-12 months call centre experience.
    • At least 6-12 months core retail experience.
    • Previous international call centre experience for at least 6-12 months highly advantageous.
    See more

    SalaryMarket Related

    Work TypePermanent

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