Listings

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Team Leader Agents
Employing company recruiting partner Merchants Recruitment.

on 2026/03/10

Sandton, Gauteng
Ready to lead, inspire, and drive performance? We're looking for a dynamic Team Leader to manage a group of high-performing Agents and deliver exceptional customer service every day.

💼 What You'll Do:
- Coach and support your team to meet quality standards
- Communicate clearly and consistently
- Monitor performance and take action when needed
- Lead team briefs and feedback sessions
- Keep reports and timesheets up to date
- Resolve escalated customer queries with care
- Drive customer satisfaction through coaching and call quality
📋 What You’ll Need:
- 1+ year Call Centre experience
- 2 years debt collection experience
- 6–12 months in a Team Leader or Supervisory role
- Strong communication, planning, and coaching skills
- A passion for teamwork and customer service
See more

SalaryMarket Related

Work TypePermanent

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