Employing company recruiting partner Merchants Recruitment.
12 hours ago
Bryanston, Gauteng
Work With The Best
At Merchants our vision is to create meaningful and sustainable futures for our people, by driving a culture of continuous learning through the many skills and development programmes we offer, which are designed to develop talent and fulfil potential.
We place our people at the centre of everything we do and believe that the way you treat your customers and people differentiates us.
By joining the team, you will be relentless in delivering easy, positive, brilliant experiences for our customers. You will have the opportunity to learn from over 35 years’ experience in managing contact centre operations across the globe. We are backed by Dimension Data – a global specialist IT service and solution provider, and NTT – one of the largest telecommunication companies in the world.
Are you ready to take the next step in your career?
The purpose of this role is to take responsibility for all operational level accounting functions, including monthly management accounts, budget and forecast setting and assisting with decision making around projects in the organization from a management accounting perspective.
What would make you a good fit for this role?
Requirements:
What you'll be doing
Management Accounting
Financial Analyses, Reporting and Risk Assessment
Co-ordinates budgets and forecasts
SalaryMarket Related
Work TypePermanent
Employing company recruiting partner Merchants Recruitment.
1 day ago
Sandton, Gauteng
Now Hiring: Customer Service Agents
Are you passionate about delivering exceptional customer experiences? Join our team supporting a leading digital banking brand.
In this role, you will assist customers with everyday banking queries, handle fraud-related concerns, and manage transaction disputes in a fast-paced, customer-focused environment aligned with Canadian business hours.
Key Responsibilities
Requirements
Key Competencies:
What We Offer:
SalaryMarket Related
Work TypeContract - long term
Employing company recruiting partner Merchants Recruitment.
2 days ago
Salt River, Western Cape
Looking for a job to challenge your excellent customer service skills? Look no further.....
We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client! Our team of expert trainers look forward to teaching you all that you need to know before you hit the floor...
Job Description:
Moderate all customer reviews and respond to email queries in English.
Meets or exceeds quality and productivity goals assigned by management.
Demonstrates clear and polite written and oral communication.
Maintains a positive and professional demeanour and portrays the company in a positive light.
Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels.
Follows company policies and processes in order to process customer requests appropriately.
Demonstrates knowledge and use of departmental resources, policies, and procedures.
Uses customer service tools in order to provide an accurate response and an exceptional customer experience.
Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service.
Proactively communicates system and process issues, and customer feedback trends to management.
Exceeds customer expectations by going above and beyond.
All other duties as assigned.
What we require:
Grade 12 or NQF Level 4.
Criminal and credit clear.
Strong command of the English language
English written and verbal fluency, suitable for an international client.
Willing to work evening shifts/weekends.
Exceptional customer service experience.
At least 6 months call centre experience.
Previous international call centre experience for at least 6-12 months highly advantageous.
SalaryMarket Related
Work TypeContract - long term
Employing company recruiting partner Merchants Recruitment.
6 days ago
Sandton, Gauteng
Work With The Best
At Merchants our vision is to create meaningful and sustainable futures for our people, by driving a culture of continuous learning through the many skills and development programmes we offer, which are designed to develop talent and fulfil potential.
If you were born to deliver exceptional service, apply to join our professional team and be ready to kick start your career. We’re always looking for expectational talent and are known around the world for our outstanding customer experience using the latest technology, best practice models and processes, and innovative ground-breaking training techniques.
We place our people at the centre of everything we do and believe that the way you treat your customers and people differentiates us.
Are you ready to take the next step in your career?
The purpose of this role is to ensure the day-to-day management of a team of Agents, in a manner that is in line with excellent service delivery to meet the client’s contractual obligations.
People Management
Coaches the team in order to ensure quality of delivery meets the appropriate standard
Measures and manages the team to ensure out-of-line situations are immediately addressed
Communicates information in a timely, accurate and understood manner to all team members
Ensure that all Human Resources policies and procedures are observed
Communication and Feedback
Conduct team briefs as scheduled by the work force management team and in line with the weekly focus agenda set by the Operations Managers
Ensure regular feedback is given to Agents with regards to action plans that have been set
Ensure all relevant business communications are communicated to the team as and when required
Reporting and Administration
Sign off Agent’s timesheets on a weekly basis
Track and accurately update operational performance files for Agents on a weekly basis
Compiling and sending reports as required by the business for relevant updates
Customer Satisfaction
Drive the focus on improving the customer experience on every interaction through call listening, quality checking, coaching and feedback
Work to resolve all customer queries that are escalated or are identified as detracting from the positive customer experience that we intend to generate
Drive teams’ performance on systems and all metrics in accordance with the contractual obligation
Requirements
1 year Call Centre experience
6 – 12 months Team Leader/Supervisory experience
SalaryMarket Related
Work TypePermanent
Employing company recruiting partner Merchants Recruitment.
1 week ago
Johannesburg, Gauteng
Ready to lead, inspire, and drive performance? We're looking for a dynamic Team Leader to manage a group of high-performing Agents and deliver exceptional customer service every day.
💼 What You'll Do:
📋 What You’ll Need:
SalaryMarket Related
Work TypePermanent
Employing company recruiting partner Merchants Recruitment.
1 week ago
Johannesburg, Gauteng
Are you ready to take the next step in your career?
The purpose of this role is to lead and manage the Team Leaders within the business unit, ensuring the operational performance metrics are met.
What would make you a good fit for this role?
Must be willing and able to work in a shifted environment.
Requirements:
What you'll be doing
People Management
Customer Relations
Reporting & Administration
SalaryMarket Related
Work TypePermanent
Employing company recruiting partner Merchants Recruitment.
3 weeks ago
Gauteng
Become a CX Champion as Our New Associate
Do you have a passion for training, coaching, and elevating customer service quality? We're looking for a CX Associate to shape agent performance through dynamic training, impactful coaching, and thorough quality reviews.
What’s in it for you:
What the role involves:
What you need to succeed:
SalaryMarket Related
Work TypePermanent
Employing company recruiting partner Merchants Recruitment.
3 weeks ago
Parktown, Gauteng
Work With The Best
At Merchants our vision is to create meaningful and sustainable futures for our people, by driving a culture of continuous learning through the many skills and development programmes we offer, which are designed to develop talent and fulfil potential.
If you were born to deliver exceptional service, apply to join our professional team and be ready to kick start your career. We’re always looking for expectational talent and are known around the world for our outstanding customer experience using the latest technology, best practice models and processes, and innovative ground-breaking training techniques.
We place our people at the centre of everything we do and believe that the way you treat your customers and people differentiates us.
Are you ready to take the next step in your career?
The purpose of this role is to ensure that the day to day management of a CX team is in line with CX deliverables according to SOW’s & OLA’s.
1. Service delivery
2. Collaboration and Optimization
3. Governance, Compliance and Best Practice
4. Escalations
5. CX Reporting
6. People Management
Requirements
SalaryMarket Related
Work TypePermanent
Employing company recruiting partner Merchants Recruitment.
3 weeks ago
Randburg, Gauteng
Are you ready to explore a new opportunity!
As a Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers.
We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner.
In short, we are looking for a commitment to make every customer interaction enjoyable!
Responsibilities
Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
Requirements
SalaryMarket Related
Work TypeContract - long term
Employing company recruiting partner Merchants Recruitment.
on 2026/03/11
Sandton, Gauteng
Work With The Best
At Merchants our vision is to create meaningful and sustainable futures for our people, by driving a culture of continuous learning through the many skills and development programmes we offer, which are designed to develop talent and fulfil potential.
If you were born to deliver exceptional service, apply to join our professional team and be ready to kick start your career. We’re always looking for expectational talent and are known around the world for our outstanding customer experience using the latest technology, best practice models and processes, and innovative ground-breaking training techniques.
We place our people at the centre of everything we do and believe that the way you treat your customers and people differentiates us.
Are you ready to take the next step in your career?
The purpose of this role is to ensure that the day to day management of a CX team is in line with CX deliverables according to SOW’s & OLA’s.
1. Service delivery
2. Collaboration and Optimization
3. Governance, Compliance and Best Practice
4. Escalations
5. CX Reporting
6. People Management
Requirements
SalaryMarket Related
Work TypePermanent
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